Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] problem resolved money refunded thanks so much for your help Message received from the business about your complaint Sent Via: Email (ODR) From: Revdex.com of San Diego To: Ms [redacted] Subject: Message received from the business about your complaint Date Sent: 5/5/2:15:PM Attachments: [redacted] [redacted] *** [redacted] ***
Revdex.com: I have heard from Candles Less They have reimbursed me the amount I have requested for of $in shipping charges, honoring their letter for reimbursement Thank you so very much for your help in this matter Your help was greatly appreciated Please close this complaint # [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] problem resolvedmoney refundedthanks so much for your help Message received from the business about your complaint Sent Via:Email (ODR)From: Revdex.com of San DiegoTo: Ms [redacted] Subject:Message received from the business about your complaintDate Sent:5/5/2:15:PMAttachments: [redacted] [redacted] *** [redacted] ***
The worst experience I have ever had purchasing products on the internet I ordered approximately 72, nearly $worth, glass vases from Candles4Less for my wedding and nearly half of them came shattered, broken or crackedThe customer service representative requested I go through every single vase and take pictures of all the broken materialsWhile in that process I sliced my thumb open on broken glass Luckily I ordered them with enough time that replacements could be sent and a small refund was submittedGreatWell, when the replacements arrived, multiples were also shattered, broken or cracked, AGAIN! I understand fully that much of the fault goes to UPS for poor handling but this company completely failed at packaging GLASS products, TWICE Once again I had to take photos of the vases and packaging and e-mail them into the company They wanted to simply replace the broken vases, as if it was no big deal I was asked to take photographs of all the broken glassware and packing AGAIN At this point, there is an underlying matter of inappropriate customer serviceNow, with the wedding under weeks away, I don't have the time to constantly sit and wait and wonder if my products will come as promised or in shattered pieces As far as the glassware that did not come broken, they are all covered in an oily filmSo, I'll have to hand wash, dry and re-package every single vase before I use them in my wedding centerpieces Do you see my frustration yet? If not, let me not forget to include that the vases are of horrible qualityThey have multiple imperfections and the bottoms are completely unevenSo when I sit my pillar candles inside of them, the candles completely lean over and do not stand up straight
Dear ***, Revdex.com ID #***Candles Less ref # *** We have resolved the matter with the customer, she has received the full $refund at this point. Please let us know if you have any questions. *** *** www.candles4less.comDirect ***
X: **Toll Free *** X: **Fax *** Follow Candles Less on ***(Search "Candles Less")
Dear ***,
arial, sans-serif;">
Revdex.com ID #***
Candles Less ref # ***
We have resolved the matter with the customer, she has received the full $refund at this point. Please let us know if you have any questions
*** ***
www.candles4less.com
Direct *** X: **
Toll Free *** X: **
Fax ***
Follow Candles Less on
***
***
(Search "Candles Less")
Dear *** *** at the Revdex.com,
***
In reference to the above claim ID #***, we have resolved the issue with the customer My email to the customer is below and her reply follows my email Please reply to let us know the claim has been satisfied enough to be closed We look forward to your reply
"Dear ***,
We received a Revdex.com complaint about us from you and we would like to
help you so this issue can be resolved. We have applied a refund of $
to your credit card today before this email was sent and the verification
number of that refund is ***. We understand we said in
one of our emails that we would refund you $561.32, we have now honored this
after todays’ refund. The reason we said what we said in the email is
because we would normally refund the subtotal minus a second ship cost for a
package that is refused, but UPS has since changed their policy about how they
calculate return ship costs per package, their calculations made the return
cost more than what we initially thought it would be. In your complaint
you say “I still believe UPS in there is no cost for return packages
unopened”, we have explained to you before and we will once more, UPS will not
charge you directly, they told you they would not charge you a
return ship cost, it is because they charge it to us, we in turn must
charge the customer, this is a service that UPS drivers are providing: shipping
your packages and then returning them, this is not a free service, they get
paid to do their job. We have seen more instances where a UPS
representative has told a customer of ours they will not charge them return
ship costs, it is because UPS charged it to us. When they say
this, it make them look like the “good cop” and Candles Less like the “bad
cop” once we tell the customer we will charge them the fee, but people have to
be paid to work (ie UPS drivers). We hope you accept our explanation and
also that we have made you happy by refunding the $which makes your
total refund now $561.20. Please reply to this email so that we have
something in writing to show the Revdex.com, in hopes that we can have this case
closed. Have a nice day, we look forward to your reply
*** ***
www.candles4less.com
Direct *** X: **
Toll Free X:
Fax
***'s reply
"I have received the refund of $on my credit card, order
#***
*** ***"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] problem resolvedmoney refundedthanks so much for your help Message received from the business about your complaint Sent Via:Email (ODR)From: Revdex.com of San DiegoTo: Ms. [redacted]Subject:Message received from the business about your complaintDate Sent:5/5/2015 2:15:18 PMAttachments:[redacted]
Revdex.com:
I have heard from Candles 4 Less. They have reimbursed me the amount I have requested for of $131.20 in shipping charges, honoring their letter for reimbursement.
Thank you so very much for your help in this matter. Your help was greatly appreciated....
The worst experience I have ever had purchasing products on the internet. I ordered approximately 72, nearly $600 worth, glass vases from Candles4Less for my wedding and nearly half of them came shattered, broken or cracked. The customer service representative requested I go through every single vase and take pictures of all the broken materials. While in that process I sliced my thumb open on broken glass. Luckily I ordered them with enough time that replacements could be sent and a small refund was submitted. Great. Well, when the replacements arrived, multiples were also shattered, broken or cracked, AGAIN! I understand fully that much of the fault goes to UPS for poor handling but this company completely failed at packaging GLASS products, TWICE. Once again I had to take photos of the vases and packaging and e-mail them into the company. They wanted to simply replace the broken vases, as if it was no big deal. I was asked to take photographs of all the broken glassware and packing AGAIN. At this point, there is an underlying matter of inappropriate customer service. Now, with the wedding under 2 weeks away, I don't have the time to constantly sit and wait and wonder if my products will come as promised or in shattered pieces. As far as the glassware that did not come broken, they are all covered in an oily film. So, I'll have to hand wash, dry and re-package every single vase before I use them in my wedding centerpieces. Do you see my frustration yet? If not, let me not forget to include that the vases are of horrible quality. They have multiple imperfections and the bottoms are completely uneven. So when I sit my pillar candles inside of them, the candles completely lean over and do not stand up straight.
[redacted]
In reference to the above claim ID #[redacted], we have resolved the issue with the customer. My email to the customer is below and her reply follows my email. Please reply to let us know the claim has been satisfied enough to be closed. We look forward to your reply.
"Dear [redacted],
We received a Revdex.com complaint about us from you and we would like to
help you so this issue can be resolved. We have applied a refund of $131.20
to your credit card today before this email was sent and the verification
number of that refund is [redacted]. We understand we said in
one of our emails that we would refund you $561.32, we have now honored this
after todays’ refund. The reason we said what we said in the email is
because we would normally refund the subtotal minus a second ship cost for a
package that is refused, but UPS has since changed their policy about how they
calculate return ship costs per package, their calculations made the return
cost more than what we initially thought it would be. In your complaint
you say “I still believe UPS in there is no cost for return packages
unopened”, we have explained to you before and we will once more, UPS will not
charge you directly, they told you they would not charge you a
return ship cost, it is because they charge it to us, we in turn must
charge the customer, this is a service that UPS drivers are providing: shipping
your packages and then returning them, this is not a free service, they get
paid to do their job. We have seen more instances where a UPS
representative has told a customer of ours they will not charge them return
ship costs, it is because UPS charged it to us. When they say
this, it make them look like the “good cop” and Candles 4 Less like the “bad
cop” once we tell the customer we will charge them the fee, but people have to
be paid to work (ie UPS drivers). We hope you accept our explanation and
also that we have made you happy by refunding the $131.20 which makes your
total refund now $561.20. Please reply to this email so that we have
something in writing to show the Revdex.com, in hopes that we can have this case
closed. Have a nice day, we look forward to your reply.
[redacted]
www.candles4less.com
Direct [redacted] X: **
Toll Free 877.766.5328 X: 11
Fax 516.977.4150
[redacted]'s reply...
"I have received the refund of $131.20 on my credit card, order
#[redacted].
[redacted]"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
problem resolved
money refunded
thanks so much for your help
Message received from the business about your complaint
Sent Via:
Email (ODR)
From:
Revdex.com of San Diego
To:
Ms. [redacted]
Subject:
Message received from the business about your complaint
Date Sent:
5/5/2015 2:15:18 PM
Attachments:
[redacted]
Revdex.com:
I have heard from Candles 4 Less. They have reimbursed me the amount I have requested for of $131.20 in shipping charges, honoring their letter for...
reimbursement.
Thank you so very much for your help in this matter. Your help was greatly appreciated.
Please close this complaint #[redacted].
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] problem resolved money refunded thanks so much for your help Message received from the business about your complaint Sent Via: Email (ODR) From: Revdex.com of San Diego To: Ms [redacted] Subject: Message received from the business about your complaint Date Sent: 5/5/2:15:PM Attachments: [redacted] [redacted] *** [redacted] ***
Revdex.com: I have heard from Candles Less They have reimbursed me the amount I have requested for of $in shipping charges, honoring their letter for reimbursement Thank you so very much for your help in this matter Your help was greatly appreciated Please close this complaint # [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] problem resolvedmoney refundedthanks so much for your help Message received from the business about your complaint Sent Via:Email (ODR)From: Revdex.com of San DiegoTo: Ms [redacted] Subject:Message received from the business about your complaintDate Sent:5/5/2:15:PMAttachments: [redacted] [redacted] *** [redacted] ***
The worst experience I have ever had purchasing products on the internet I ordered approximately 72, nearly $worth, glass vases from Candles4Less for my wedding and nearly half of them came shattered, broken or crackedThe customer service representative requested I go through every single vase and take pictures of all the broken materialsWhile in that process I sliced my thumb open on broken glass Luckily I ordered them with enough time that replacements could be sent and a small refund was submittedGreatWell, when the replacements arrived, multiples were also shattered, broken or cracked, AGAIN! I understand fully that much of the fault goes to UPS for poor handling but this company completely failed at packaging GLASS products, TWICE Once again I had to take photos of the vases and packaging and e-mail them into the company They wanted to simply replace the broken vases, as if it was no big deal I was asked to take photographs of all the broken glassware and packing AGAIN At this point, there is an underlying matter of inappropriate customer serviceNow, with the wedding under weeks away, I don't have the time to constantly sit and wait and wonder if my products will come as promised or in shattered pieces As far as the glassware that did not come broken, they are all covered in an oily filmSo, I'll have to hand wash, dry and re-package every single vase before I use them in my wedding centerpieces Do you see my frustration yet? If not, let me not forget to include that the vases are of horrible qualityThey have multiple imperfections and the bottoms are completely unevenSo when I sit my pillar candles inside of them, the candles completely lean over and do not stand up straight
Dear ***, Revdex.com ID #***Candles Less ref # *** We have resolved the matter with the customer, she has received the full $refund at this point. Please let us know if you have any questions. *** *** www.candles4less.comDirect ***
X: **Toll Free *** X: **Fax *** Follow Candles Less on ***(Search "Candles Less")
Dear ***,
arial, sans-serif;">
Revdex.com ID #***
Candles Less ref # ***
We have resolved the matter with the customer, she has received the full $refund at this point. Please let us know if you have any questions
*** ***
www.candles4less.com
Direct *** X: **
Toll Free *** X: **
Fax ***
Follow Candles Less on
***
***
(Search "Candles Less")
Dear *** *** at the Revdex.com,
***
In reference to the above claim ID #***, we have resolved the issue with the customer My email to the customer is below and her reply follows my email Please reply to let us know the claim has been satisfied enough to be closed We look forward to your reply
"Dear ***,
We received a Revdex.com complaint about us from you and we would like to
help you so this issue can be resolved. We have applied a refund of $
to your credit card today before this email was sent and the verification
number of that refund is ***. We understand we said in
one of our emails that we would refund you $561.32, we have now honored this
after todays’ refund. The reason we said what we said in the email is
because we would normally refund the subtotal minus a second ship cost for a
package that is refused, but UPS has since changed their policy about how they
calculate return ship costs per package, their calculations made the return
cost more than what we initially thought it would be. In your complaint
you say “I still believe UPS in there is no cost for return packages
unopened”, we have explained to you before and we will once more, UPS will not
charge you directly, they told you they would not charge you a
return ship cost, it is because they charge it to us, we in turn must
charge the customer, this is a service that UPS drivers are providing: shipping
your packages and then returning them, this is not a free service, they get
paid to do their job. We have seen more instances where a UPS
representative has told a customer of ours they will not charge them return
ship costs, it is because UPS charged it to us. When they say
this, it make them look like the “good cop” and Candles Less like the “bad
cop” once we tell the customer we will charge them the fee, but people have to
be paid to work (ie UPS drivers). We hope you accept our explanation and
also that we have made you happy by refunding the $which makes your
total refund now $561.20. Please reply to this email so that we have
something in writing to show the Revdex.com, in hopes that we can have this case
closed. Have a nice day, we look forward to your reply
*** ***
www.candles4less.com
Direct *** X: **
Toll Free X:
Fax
***'s reply
"I have received the refund of $on my credit card, order
#***
*** ***"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] problem resolvedmoney refundedthanks so much for your help Message received from the business about your complaint Sent Via:Email (ODR)From: Revdex.com of San DiegoTo: Ms. [redacted]Subject:Message received from the business about your complaintDate Sent:5/5/2015 2:15:18 PMAttachments:[redacted]
Revdex.com:
I have heard from Candles 4 Less. They have reimbursed me the amount I have requested for of $131.20 in shipping charges, honoring their letter for reimbursement.
Thank you so very much for your help in this matter. Your help was greatly appreciated....
Please close this complaint #[redacted].
Sincerely, [redacted]
The worst experience I have ever had purchasing products on the internet. I ordered approximately 72, nearly $600 worth, glass vases from Candles4Less for my wedding and nearly half of them came shattered, broken or cracked. The customer service representative requested I go through every single vase and take pictures of all the broken materials. While in that process I sliced my thumb open on broken glass. Luckily I ordered them with enough time that replacements could be sent and a small refund was submitted. Great. Well, when the replacements arrived, multiples were also shattered, broken or cracked, AGAIN! I understand fully that much of the fault goes to UPS for poor handling but this company completely failed at packaging GLASS products, TWICE. Once again I had to take photos of the vases and packaging and e-mail them into the company. They wanted to simply replace the broken vases, as if it was no big deal. I was asked to take photographs of all the broken glassware and packing AGAIN. At this point, there is an underlying matter of inappropriate customer service. Now, with the wedding under 2 weeks away, I don't have the time to constantly sit and wait and wonder if my products will come as promised or in shattered pieces. As far as the glassware that did not come broken, they are all covered in an oily film. So, I'll have to hand wash, dry and re-package every single vase before I use them in my wedding centerpieces. Do you see my frustration yet? If not, let me not forget to include that the vases are of horrible quality. They have multiple imperfections and the bottoms are completely uneven. So when I sit my pillar candles inside of them, the candles completely lean over and do not stand up straight.
Dear [redacted] at the Revdex.com,
[redacted]
In reference to the above claim ID #[redacted], we have resolved the issue with the customer. My email to the customer is below and her reply follows my email. Please reply to let us know the claim has been satisfied enough to be closed. We look forward to your reply.
"Dear [redacted],
We received a Revdex.com complaint about us from you and we would like to
help you so this issue can be resolved. We have applied a refund of $131.20
to your credit card today before this email was sent and the verification
number of that refund is [redacted]. We understand we said in
one of our emails that we would refund you $561.32, we have now honored this
after todays’ refund. The reason we said what we said in the email is
because we would normally refund the subtotal minus a second ship cost for a
package that is refused, but UPS has since changed their policy about how they
calculate return ship costs per package, their calculations made the return
cost more than what we initially thought it would be. In your complaint
you say “I still believe UPS in there is no cost for return packages
unopened”, we have explained to you before and we will once more, UPS will not
charge you directly, they told you they would not charge you a
return ship cost, it is because they charge it to us, we in turn must
charge the customer, this is a service that UPS drivers are providing: shipping
your packages and then returning them, this is not a free service, they get
paid to do their job. We have seen more instances where a UPS
representative has told a customer of ours they will not charge them return
ship costs, it is because UPS charged it to us. When they say
this, it make them look like the “good cop” and Candles 4 Less like the “bad
cop” once we tell the customer we will charge them the fee, but people have to
be paid to work (ie UPS drivers). We hope you accept our explanation and
also that we have made you happy by refunding the $131.20 which makes your
total refund now $561.20. Please reply to this email so that we have
something in writing to show the Revdex.com, in hopes that we can have this case
closed. Have a nice day, we look forward to your reply.
[redacted]
www.candles4less.com
Direct [redacted] X: **
Toll Free 877.766.5328 X: 11
Fax 516.977.4150
[redacted]'s reply...
"I have received the refund of $131.20 on my credit card, order
#[redacted].
[redacted]"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
problem resolved
money refunded
thanks so much for your help
Message received from the business about your complaint
Sent Via:
Email (ODR)
From:
Revdex.com of San Diego
To:
Ms. [redacted]
Subject:
Message received from the business about your complaint
Date Sent:
5/5/2015 2:15:18 PM
Attachments:
[redacted]
Revdex.com:
I have heard from Candles 4 Less. They have reimbursed me the amount I have requested for of $131.20 in shipping charges, honoring their letter for...
reimbursement.
Thank you so very much for your help in this matter. Your help was greatly appreciated.
Please close this complaint #[redacted].
Sincerely, [redacted]