Candy Club Reviews (%countItem)
Candy Club Rating
Address: 5855 Green Valley Circle Suite 101, Culver City, California, United States, 90230
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Address: 5855 Green Valley Circle Suite 101, Culver City, California, United States, 90230
Phone: |
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Add contact information for Candy Club
Not responding to customers in the allotted time given to customers per the website and did not acknowledge membership cancellation request.
I ordered candy from CandyClub on 2/3/2020, once I received it I tried it all and didn't really like what was sent so I decided I wanted to cancel my subscription. I emailed CandyClub at the customer service email provided on their website (***) on 2/15/2020 to cancel my membership per the instructions provided on their website. Today is 2/28/2020 and I haven't received ANY response from CandyClub about my cancellation request. I looked through my emails sent by them and located a customer service phone number and it doesn't work, it says that no one is available to take my call and immediately disconnects the call. After further research I've found that their are more people who've attempted to cancel memberships after receiving bad candy and have not been able to reach customer service. From where I'm sitting this company looks like a scam.
I'd like my membership to be CANCELLED I don't want any more dealings with this company at all.
Hi Revdex.com.
We checked out email system and could not find any cancelation requests under this person's name or email address.
Since receiving this email we have canceled her account. We also checked and saw her only charge was for her initial box, so there are no refunds due.
We have attached screenshots showing no previous emails received, the email cancelation we sent this morning, and the canceled status of the account in our dashboard.
I have been calling, using the chat line and emailing in regards to canceling my subscription. The phone number does not go through. No response
I have been trying to cancel my subscription. The number on the website to call and cancel links to a different number that does not go through except to say no one is available and hangs up. Emails do not get answered. I tried using the chat help line with no response. I have also messaged on social media. I want to cancel my subscription but they won't answer to let me cancel and it won't remove my card from the system.
I would like them to respond and cancel my subscription.
On 2/11/20 we received an email from the customer asking to have their account canceled.
On 2/14/20 we canceled the account, which sent a cancelation email to the customer.
We also replied to the cancel request email on 2/14/20.
Since that time we have not heard anything from the customer. The last shipment and charge to the customer was on 1/23/20.
We have attached screenshots of the email response, the canceled account, and the timestamp of the cancelation.
Majority of my order wasn't edible so I had emailed and got no reply for a whole week. When I emailed again o was told I was over my 48hr window.
XXXXXX that's the ID number for my box. The transaction went through the 08th of April, I received the order the 17th of April and was very dissatisfied with the contents in it. I used my bank card for this purchase and it definitely wasn't worth the $49.98 considering we couldn't eat 5 out of the 6 containers. 1 tastwd like mold and even my kids wouldn't eat it, the tardy was too hard and you'd break a tooth trying to eat it, the strawberry puffs were almost solidified, the gummy bunnies had a saw dust texture and taste to half of them, and the shoe lace ropes were hard. I've already canceled my subscription with them.
I would like a refund because I feel like $50 for candy that isn't edible is a bit much especially when you can't even enjoy any of it.
The member called our office today, 4/26, and spoke with one of our customer service representatives. A full refund was issued around 2pm PT.
Failure to provide refund
purchased a thank you gift and they automatically charge credit cards without consent of the buyer. they commit fraud by automatically chairing the card and then telling the buyer they must call/email. when the buyer emailed, they respond after 72 hours and still no refund. it is fraud to automatically charge credit card with out consent
stop fraud
Hi Revdex.com.
We do not have a record in our system under the email address ***@yahoo.com. We also cannot find any emails or chats from that email.
We do have a *** in our system, but the mailing address does not match the one in this complaint.
Can you please have Ms. provide the email address that the account is under, or provide the Order ID or a shipment ID, so that we can try to look into this issue.
Thank you.
I was getting candy but I cancelled but they didn't do they charged my credit card for $60 and I want it returned
I want my money refunded because I didn't authorize them to take the money
I want my money refunded
Hi Revdex.com.
The member signed up on 12/30/18 for a month-to-month subscription.
After her December box shipped, we attempted to charge her on 1/30 for her next box. Her credit card was declined and re-tried every 6 days until it successfully processed on 3/1, initiating shipment #2.
on 3/1 member emailed asking how to cancel, and also called and spoke to one of our customer service representatives, who canceled the order but informed the member the shipment was already processed and since there was no prior cancelation notice we could not issue a refund per our cancelation policy.
We have checked our customer service email and chat logs and cannot find any cancel requests prior to 3/1/19.
If we can be provided with any evidence of an email or chat with a prior cancelation request that we may have missed we will immediately refund the cost of the second shipment.