In a previous order the customer had chosen Assembled in USA machines and received them with no problemsFor this new order, the customer was given a choice of machines, either Assembled in USA by the same manufacturer as in his previous order or a Made in USA machine at a higher cost as we are authorized distributors for both manufacturers After choosing and receiving the Assembled in USA machine the customer said it was defectiveOur customer service department attempted to assist the customer with his issues but he insisted it was defective and therefore wanted to make a returnTo satisfy the customer we issued an RMA however, upon hearing of the customer’s claim that the machine was defective the manufacturer assigned a new RMA to ship the return directly to their warehouse assembly addressThe customer was advised that he would be reimbursed for the machine and the ship cost only if the machine was found to be defective Upon receipt, the manufacturer who authorized the return videotaped the unpacking and set up of the entire machineThey confirmed the holes lined up correctly to attach the machine heads to the holding plate, the bolts screwed into the machine properly and they found no defects as the customer claimedhttps://www[redacted] .com/watch?v= [redacted] As per the manufacturer a refund was issued minus shipping and a 15% restock fee since the manufacturer deemed the machine was not defective In summation, on May 16th, a $refund was madeWe guarantee everything we sell 100% In addition to phone calls Email correspondence: Mon 4/7/9:AM Email correspondence: Fri 4/18/ 3:PM Email correspondence: Mon 4/21/8:AM Email correspondence: Tue 4/22/8:AM Email correspondence: Wed 4/23/4:PM Email correspondence: Mon 4/28/8:AM Email correspondence: Thu 5/1/12:PM Email correspondence: Mon 5/5/8:AM Email correspondence: Mon 5/5/8:AM Email correspondence: Tue 5/6/8:AM Email correspondence: Wed 5/7/8:AM We want to uphold both yours and our high business standards With the above explanation please advise if we need to do anything further to close the complaint and have it removed from our rating as we did issue a refund Sincerely, [redacted] V.PSales & Marketing a.k.aGumball Girl Extraordinaire mailto: [redacted] @candymachines.com www.candymachines.com Phone: ###-###-#### Toll Free: ###-###-#### Fax: ###-###-####
I've been buying from them for a little over a year now and they always have what I want and if I want, they will call me to confirm my orderDefinitely would recommend them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The only thing accurate in ***'s response is that I had purchased a machine from this company before, without any problem...which was a good reason to return business to him Contrary to his response, *** has never once returned any of my calls, nor has his apparently small staff I talked to his account manager when I placed the order, then once more (after several attempts/emails on my part) well more than a month later He is correct in that he finally issued a partial refund (nearly months after the order); however, unlike my previous machine ordered from him a year or so ago, this machine was 1) NOT made in the USA as his manager promised at the time of order, and his manager knows this to be true and admitted to remembering our conversation at the time of order when we finally talked the second and final time.
The machine shown in this video is not my machine My children have a vending business and have for about years, I discussed this with the manager as well at the time of order, so I am very familiar with putting the machines together Candymachines.com is keeping over $of my money claiming the machine is not defective, which is simply untrue to the core It is also a fact that they clearly misrepresented the machine as being "Made in the USA" at the time of order, which 100% false I want my money back
Regards,
*** ***
I, [redacted], did not receive any messages by email or phone to communicate with this customer. He dealt with his account manager/other sales staff. The customer was offered a choice to purchase the made in USA machine which he chose not to purchase due to it being higher priced. There was no misrepresentation, of the two options, the customer opted to purchase the lower priced vending machine assembled in USA.
Attached is a screen shot of the address label the customer used to return the machine taken from the video. Contrary to the customer’s claim that this is not his machine, please read the attached letter from the manufacturer stating details of the return, confirming the machine shown in the video is indeed the return made by the customer and confirming there were no defects.
Please let me know if you need any further information to rule on our behalf and close this case.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The company has no control over deliveries yet it is the delivery company that they hired to make their deliveries. The manufacturer discontinues the stand without their knowledge but it's the manufacturer that builds machines for them. The manufacturer sets the price for the machines yet they take my money to upgrade the machine then don't do it. Then they tell me that I can do it myself and the manufacturer will even send me the parts to do it "at no charge" to me. Gee thanks! It's everybody else's fault I guess. Sounds less like a company and more like a teenager trying to explain why they missed curfew. Even blaming a federal holiday. Anyway, after explaining to the Account Executive (LOL) that a tech can only be scheduled to come out during "normal business hours" she schedules the tech to come out on a Saturday at 12 noon! Unbelievable!! Wonder who takes the blame for that one! She then reschedules the tech to come out on 11/25/14 between 9am and 10am.I wait there until 11:00am and no one shows. The tech finally shows up around 1:30pm that day but I was not available to meet that late. I don't know who they confirmed completion of the job with on 11/25/14, but as of 12/2/14 my issue has not been resolved. I will send you a copy of my original purchase order and there is a e-mail trail that will confirm all of this. Needless to say I am using another company for my vending services and I hope they're not as incompetent as this company. Although I can't imagine any company being worst that this one. Thanks for your time Revdex.com.
This company is super sketchy and they are scamming people. I purchased a product, asked questions about it prior to purchase, which were answered by a lady. I then receive the wrong product in the mail, long story short, the cheap version of what I wanted. When I called to switch it out, the same lady who I was asking questions about the product to, says "no that product has been out of stock for a long time and we won't get it back in for a long time". Even though she knew I was purchasing it the week before. No apology, just said I could return it. However, it's a Christmas gift and I have no time to get another one. The product is still on the site for sale. I think they are just "bait and switching" everyone. That's a scam in my book! You could tell she gets this all the time when I spoke with her, too. So sad and disappointed! Just want the machine I ordered!
Mr. [redacted] did purchase two (2) vending machines and one (1) change
machine on October 14th 2014 from...
our company. The purchase price for these
machines included a price upgrade to 75 cents on the snacks which was an
additional charge. The machines are built to order taking 7 – 10 business days
to leave the factory. Mr. [redacted] was made aware of this when he placed the order.
The manufacturer discontinued the stand without our knowledge, and when Mr.
[redacted] was notified of this he understood.
He then stated that the machine did not have the decals and that the
sodas were vending for $1 instead of 75 cents like his first machine. We reminded
him that he paid for an upgrade to 75 cents for the snacks not the sodas. The
sodas were set to $1 by the manufacturer due to the increase in the product cost
and the changing times of the vending industry. We advised him to switch back to
a 75 cent vend for the sodas was a simple adjustment of switching out a small disc,
and that the manufacturer would send him this disc and decals. We let him know this was the quickest way to
resolve the issue for him and it was a very easy adjustment. Mr. [redacted] became uncooperative
and told staff that it was our mistake and that we needed to fix it, which is exactly what we and the manufacturer were
trying to accomplish for him. Since Mr.
[redacted] was unwilling to make the adjustment we located a technician, [redacted], in [redacted], MD to get
involved. Mr. [redacted] was unwilling to accept delivery of the part. He was unwilling to allow us
to exchange contact information with the technician to expedite the process so the manufacturer sent the disc
and decals to the technician. On 11/17/14 Mr. [redacted] received the package and
set Saturday 11/22/14 at noon to go to the machine’s location to switch out the disc and decals, which is about a 10-15 minute task. On 11/19/14 Mr. [redacted] was notified of this
appointment. He responded 11/21/14 and stated
that this date and time would not work and that it has to be Monday – Friday
9am – 5pm. We notified Mr. [redacted] that the next
available appointment time for the technician is Wednesday 11/26/14 between
9-11 AM.
In a previous order the customer had chosen Assembled in USA machines and received them with no problems. For this new order, the...
customer was given a choice of machines, either Assembled in USA by the same manufacturer as in his previous order or a Made in USA machine at a higher cost as we are authorized distributors for both manufacturers. After choosing and receiving the Assembled in USA machine the customer said it was defective. Our customer service department attempted to assist the customer with his issues but he insisted it was defective and therefore wanted to make a return. To satisfy the customer we issued an RMA however, upon hearing of the customer’s claim that the machine was defective the manufacturer assigned a new RMA to ship the return directly to their warehouse assembly address. The customer was advised that he would be reimbursed for the machine and the ship cost only if the machine was found to be defective.
Upon receipt, the manufacturer who authorized the return videotaped the unpacking and set up of the entire machine. They confirmed the holes lined up correctly to attach the machine heads to the holding plate, the bolts screwed into the machine properly and they found no defects as the customer claimed. https://www.[redacted].com/watch?v=[redacted]
As per the manufacturer a refund was issued minus shipping and a 15% restock fee since the manufacturer deemed the machine was not defective.
In summation, on May 16th, 2014 a $239.25 refund was made. We guarantee everything we sell 100%.
In addition to phone calls….
Email correspondence: Mon 4/7/2014 9:03 AM
Email correspondence: Fri 4/18/ 2014 3:36 PM
Email correspondence: Mon 4/21/2014 8:55 AM
Email correspondence: Tue 4/22/2014 8:44 AM
Email correspondence: Wed 4/23/2014 4:43 PM
Email correspondence: Mon 4/28/2014 8:19 AM
Email correspondence: Thu 5/1/2014 12:00 PM
Email correspondence: Mon 5/5/2014 8:40 AM
Email correspondence: Mon 5/5/2014 8:41 AM
Email correspondence: Tue 5/6/2014 8:16 AM
Email correspondence: Wed 5/7/2014 8:16 AM
We want to uphold both yours and our high business standards. With the above explanation please advise if we need to do anything further to close the complaint and have it removed from our rating as we did issue a refund.
In a previous order the customer had chosen Assembled in USA machines and received them with no problemsFor this new order, the customer was given a choice of machines, either Assembled in USA by the same manufacturer as in his previous order or a Made in USA machine at a higher cost as we are authorized distributors for both manufacturers After choosing and receiving the Assembled in USA machine the customer said it was defectiveOur customer service department attempted to assist the customer with his issues but he insisted it was defective and therefore wanted to make a returnTo satisfy the customer we issued an RMA however, upon hearing of the customer’s claim that the machine was defective the manufacturer assigned a new RMA to ship the return directly to their warehouse assembly addressThe customer was advised that he would be reimbursed for the machine and the ship cost only if the machine was found to be defective Upon receipt, the manufacturer who authorized the return videotaped the unpacking and set up of the entire machineThey confirmed the holes lined up correctly to attach the machine heads to the holding plate, the bolts screwed into the machine properly and they found no defects as the customer claimedhttps://www[redacted] .com/watch?v= [redacted] As per the manufacturer a refund was issued minus shipping and a 15% restock fee since the manufacturer deemed the machine was not defective In summation, on May 16th, a $refund was madeWe guarantee everything we sell 100% In addition to phone calls Email correspondence: Mon 4/7/9:AM Email correspondence: Fri 4/18/ 3:PM Email correspondence: Mon 4/21/8:AM Email correspondence: Tue 4/22/8:AM Email correspondence: Wed 4/23/4:PM Email correspondence: Mon 4/28/8:AM Email correspondence: Thu 5/1/12:PM Email correspondence: Mon 5/5/8:AM Email correspondence: Mon 5/5/8:AM Email correspondence: Tue 5/6/8:AM Email correspondence: Wed 5/7/8:AM We want to uphold both yours and our high business standards With the above explanation please advise if we need to do anything further to close the complaint and have it removed from our rating as we did issue a refund Sincerely, [redacted] V.PSales & Marketing a.k.aGumball Girl Extraordinaire mailto: [redacted] @candymachines.com www.candymachines.com Phone: ###-###-#### Toll Free: ###-###-#### Fax: ###-###-####
I've been buying from them for a little over a year now and they always have what I want and if I want, they will call me to confirm my orderDefinitely would recommend them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The only thing accurate in ***'s response is that I had purchased a machine from this company before, without any problem...which was a good reason to return business to him Contrary to his response, *** has never once returned any of my calls, nor has his apparently small staff I talked to his account manager when I placed the order, then once more (after several attempts/emails on my part) well more than a month later He is correct in that he finally issued a partial refund (nearly months after the order); however, unlike my previous machine ordered from him a year or so ago, this machine was 1) NOT made in the USA as his manager promised at the time of order, and his manager knows this to be true and admitted to remembering our conversation at the time of order when we finally talked the second and final time.
The machine shown in this video is not my machine My children have a vending business and have for about years, I discussed this with the manager as well at the time of order, so I am very familiar with putting the machines together Candymachines.com is keeping over $of my money claiming the machine is not defective, which is simply untrue to the core It is also a fact that they clearly misrepresented the machine as being "Made in the USA" at the time of order, which 100% false I want my money back
Regards,
*** ***
I, [redacted], did not receive any messages by email or phone to communicate with this customer. He dealt with his account manager/other sales staff. The customer was offered a choice to purchase the made in USA machine which he chose not to purchase due to it being higher priced. There was no misrepresentation, of the two options, the customer opted to purchase the lower priced vending machine assembled in USA.
Attached is a screen shot of the address label the customer used to return the machine taken from the video. Contrary to the customer’s claim that this is not his machine, please read the attached letter from the manufacturer stating details of the return, confirming the machine shown in the video is indeed the return made by the customer and confirming there were no defects.
Please let me know if you need any further information to rule on our behalf and close this case.
Sincerely,
[redacted]
V.P. Sales & Marketing
a.k.a. Gumball Girl Extraordinaire
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The company has no control over deliveries yet it is the delivery company that they hired to make their deliveries. The manufacturer discontinues the stand without their knowledge but it's the manufacturer that builds machines for them. The manufacturer sets the price for the machines yet they take my money to upgrade the machine then don't do it. Then they tell me that I can do it myself and the manufacturer will even send me the parts to do it "at no charge" to me. Gee thanks! It's everybody else's fault I guess. Sounds less like a company and more like a teenager trying to explain why they missed curfew. Even blaming a federal holiday. Anyway, after explaining to the Account Executive (LOL) that a tech can only be scheduled to come out during "normal business hours" she schedules the tech to come out on a Saturday at 12 noon! Unbelievable!! Wonder who takes the blame for that one! She then reschedules the tech to come out on 11/25/14 between 9am and 10am.I wait there until 11:00am and no one shows. The tech finally shows up around 1:30pm that day but I was not available to meet that late. I don't know who they confirmed completion of the job with on 11/25/14, but as of 12/2/14 my issue has not been resolved. I will send you a copy of my original purchase order and there is a e-mail trail that will confirm all of this. Needless to say I am using another company for my vending services and I hope they're not as incompetent as this company. Although I can't imagine any company being worst that this one. Thanks for your time Revdex.com.
This company is super sketchy and they are scamming people. I purchased a product, asked questions about it prior to purchase, which were answered by a lady. I then receive the wrong product in the mail, long story short, the cheap version of what I wanted. When I called to switch it out, the same lady who I was asking questions about the product to, says "no that product has been out of stock for a long time and we won't get it back in for a long time". Even though she knew I was purchasing it the week before. No apology, just said I could return it. However, it's a Christmas gift and I have no time to get another one. The product is still on the site for sale. I think they are just "bait and switching" everyone. That's a scam in my book! You could tell she gets this all the time when I spoke with her, too. So sad and disappointed! Just want the machine I ordered!
Mr. [redacted] did purchase two (2) vending machines and one (1) change
machine on October 14th 2014 from...
our company. The purchase price for these
machines included a price upgrade to 75 cents on the snacks which was an
additional charge. The machines are built to order taking 7 – 10 business days
to leave the factory. Mr. [redacted] was made aware of this when he placed the order.
The manufacturer discontinued the stand without our knowledge, and when Mr.
[redacted] was notified of this he understood.
He then stated that the machine did not have the decals and that the
sodas were vending for $1 instead of 75 cents like his first machine. We reminded
him that he paid for an upgrade to 75 cents for the snacks not the sodas. The
sodas were set to $1 by the manufacturer due to the increase in the product cost
and the changing times of the vending industry. We advised him to switch back to
a 75 cent vend for the sodas was a simple adjustment of switching out a small disc,
and that the manufacturer would send him this disc and decals. We let him know this was the quickest way to
resolve the issue for him and it was a very easy adjustment. Mr. [redacted] became uncooperative
and told staff that it was our mistake and that we needed to fix it, which is exactly what we and the manufacturer were
trying to accomplish for him. Since Mr.
[redacted] was unwilling to make the adjustment we located a technician, [redacted], in [redacted], MD to get
involved. Mr. [redacted] was unwilling to accept delivery of the part. He was unwilling to allow us
to exchange contact information with the technician to expedite the process so the manufacturer sent the disc
and decals to the technician. On 11/17/14 Mr. [redacted] received the package and
set Saturday 11/22/14 at noon to go to the machine’s location to switch out the disc and decals, which is about a 10-15 minute task. On 11/19/14 Mr. [redacted] was notified of this
appointment. He responded 11/21/14 and stated
that this date and time would not work and that it has to be Monday – Friday
9am – 5pm. We notified Mr. [redacted] that the next
available appointment time for the technician is Wednesday 11/26/14 between
9-11 AM.
In a previous order the customer had chosen Assembled in USA machines and received them with no problems. For this new order, the...
customer was given a choice of machines, either Assembled in USA by the same manufacturer as in his previous order or a Made in USA machine at a higher cost as we are authorized distributors for both manufacturers. After choosing and receiving the Assembled in USA machine the customer said it was defective. Our customer service department attempted to assist the customer with his issues but he insisted it was defective and therefore wanted to make a return. To satisfy the customer we issued an RMA however, upon hearing of the customer’s claim that the machine was defective the manufacturer assigned a new RMA to ship the return directly to their warehouse assembly address. The customer was advised that he would be reimbursed for the machine and the ship cost only if the machine was found to be defective.
Upon receipt, the manufacturer who authorized the return videotaped the unpacking and set up of the entire machine. They confirmed the holes lined up correctly to attach the machine heads to the holding plate, the bolts screwed into the machine properly and they found no defects as the customer claimed. https://www.[redacted].com/watch?v=[redacted]
As per the manufacturer a refund was issued minus shipping and a 15% restock fee since the manufacturer deemed the machine was not defective.
In summation, on May 16th, 2014 a $239.25 refund was made. We guarantee everything we sell 100%.
In addition to phone calls….
Email correspondence: Mon 4/7/2014 9:03 AM
Email correspondence: Fri 4/18/ 2014 3:36 PM
Email correspondence: Mon 4/21/2014 8:55 AM
Email correspondence: Tue 4/22/2014 8:44 AM
Email correspondence: Wed 4/23/2014 4:43 PM
Email correspondence: Mon 4/28/2014 8:19 AM
Email correspondence: Thu 5/1/2014 12:00 PM
Email correspondence: Mon 5/5/2014 8:40 AM
Email correspondence: Mon 5/5/2014 8:41 AM
Email correspondence: Tue 5/6/2014 8:16 AM
Email correspondence: Wed 5/7/2014 8:16 AM
We want to uphold both yours and our high business standards. With the above explanation please advise if we need to do anything further to close the complaint and have it removed from our rating as we did issue a refund.
Sincerely,
[redacted]
V.P. Sales & Marketing
a.k.a. Gumball Girl Extraordinaire
mailto:[redacted]@candymachines.com
www.candymachines.com
Phone: ###-###-####
Toll Free: ###-###-####
Fax: ###-###-####