Canine Adventure

When the customer chose to discontinue service, he was contacted via email In this email, sent in early April, we offered to hand deliver his keys He declined, stating that he was too busy to take delivery We further offered to deliver his keys at his convenience, he did not respond for almost weeks.On April 28, he emailed angrily that he had asked for his keys to be mailed He had not requested his keys to be mailed up until that email We informed him that we do not mail customer keys as this presents a security risk, and further reiterated our offer to hand-deliver said keys He asked that they be mailed again Keys were mailed on April I (the owner of Canine Adventure LLC) mailed both keys personally They were on separate key ringsThe following Monday, the customer informed me that one of the keys was missing We cannot be held responsible for a missing key, as he insisted that the keys be mailed despite our warnings that this presents a security risk The fact that a key went missing while the package was in the care, custody, and control of the US Postal Service is beyond our scope of responsibilityPlease see our email exchange during this entire process, as pasted belowShould you have any further questions or need any additional explanation or documentation, please don't hesitate to contact me directly at [redacted] Thanks___Beginning Email Thread___ We will await the conclusion of the Revdex.com investigation At this stage, I will not entertain any further discussion in this matter

When the customer chose to discontinue service, he was contacted via email In this email, sent in early April, we offered to hand deliver his keys He declined, stating that he was too busy to take delivery We further offered to deliver his keys at his convenience, he did not respond for almost weeks.On April 28, he emailed angrily that he had asked for his keys to be mailed He had not requested his keys to be mailed up until that email We informed him that we do not mail customer keys as this presents a security risk, and further reiterated our offer to hand-deliver said keys He asked that they be mailed againKeys were mailed on April I (the owner of Canine Adventure LLC) mailed both keys personally They were on separate key rings.The following Monday, the customer informed me that one of the keys was missing We cannot be held responsible for a missing key, as he insisted that the keys be mailed despite our warnings that this presents a security risk The fact that a key went missing while the package was in the care, custody, and control of the US Postal Service is beyond our scope of responsibility.Please see our email exchange during this entire process, as pasted below.Should you have any further questions or need any additional explanation or documentation, please don't hesitate to contact me directly at [redacted] Thanks.___Beginning Email Thread___We will await the conclusion of the Revdex.com investigation At this stage, I will not entertain any further discussion in this matter

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Just like in my discussions with the owner there is no resolution offeredThe owner has never provided any resolution optionsHe did state he would come by and inspect the house, which after what happen I choice not to have anyone from the company come by because of there negligenceWhat is missing from all the owners responses is the reactions from his employees that I received from speaking with them on the phoneThey told me it was my fault and there was nothing that could be doneThis follows the owners response in regards to offering no resolutions to anything that has happenI did not sign any paperwork, addition on the website, that states my keys could not be returned my mailIn fact when they originally came over to get the keys I was told they would be sent to me upon service being canceledI received the letter with the one key in it and the other key was not thereThere was no damage to the letter etc, which leads me to believe they kept the keyI am not fearing for the safety of my dogs and houseThis company has already proved now on two different occasions that they do not care about my personal property and or dogs safetyThe keys are my personal property that they have failed to returnI am deeply concerned what they will do nowThey know were I live and have my keysAs stated earlier the first time they came over they let the puppy run around the house for hours, cause damage to my house and finding the dog crying on the stairsNow they have failed to return my personal property (keys) to meThey claim they are no response for the mail however like mentioned I never signed anything or agreed to anything to remove them form liability It is not my fault that any of this occurredAnd again there has been no resolution offered by anyone at this companyThe fact that my personal property was not returned and the damage that they let occur has nothing to do with anything I could have doneIn fact I even paid for the service even though they didn't provide what they claim to provideThe owner goes on to say "its against policy" if that was true was were the keys mailed? He goes on to say in all his responses and emails "if its lost its not his fault", they only mailed one back and still have the otherI am seriously concerned about the safety of my dogs and houseThere is completely nothing showing that I agreed to this policy where they are no responsibleThe owners is using these words as a crutchAgain at no point was there a resolution offered about the keysAnd as fear for my dogs and house I did not want this owner to come inside my houseIts completely unfair that the owner can claim its against policy when not only is that "policy" not stated anyplace, I never agreed to itThe owner like to use certain verbiage to attempt to defend what his company has done to me and that is completely unfairAt this point I know they never returned the key, I do fear for what they will do with itLastly the owner never once provided any kind of resolution about the missing keyAgain if it was against "policy" then why did they claim to mail them? I never agreed to removing them for liability of any personal property Regards, [redacted] ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Just like in my discussions with the owner there is no resolution offeredThe owner has never provided any resolution optionsHe did state he would come by and inspect the house, which after what happen I choice not to have anyone from the company come by because of there negligenceWhat is missing from all the owners responses is the reactions from his employees that I received from speaking with them on the phoneThey told me it was my fault and there was nothing that could be doneThis follows the owners response in regards to offering no resolutions to anything that has happenI did not sign any paperwork, addition on the website, that states my keys could not be returned my mailIn fact when they originally came over to get the keys I was told they would be sent to me upon service being canceledI received the letter with the one key in it and the other key was not thereThere was no damage to the letter etc, which leads me to believe they kept the keyI am not fearing for the safety of my dogs and houseThis company has already proved now on two different occasions that they do not care about my personal property and or dogs safetyThe keys are my personal property that they have failed to returnI am deeply concerned what they will do nowThey know were I live and have my keysAs stated earlier the first time they came over they let the puppy run around the house for hours, cause damage to my house and finding the dog crying on the stairsNow they have failed to return my personal property (keys) to meThey claim they are no response for the mail however like mentioned I never signed anything or agreed to anything to remove them form liability It is not my fault that any of this occurredAnd again there has been no resolution offered by anyone at this companyThe fact that my personal property was not returned and the damage that they let occur has nothing to do with anything I could have doneIn fact I even paid for the service even though they didn't provide what they claim to provideThe owner goes on to say "its against policy" if that was true was were the keys mailed? He goes on to say in all his responses and emails "if its lost its not his fault", they only mailed one back and still have the otherI am seriously concerned about the safety of my dogs and houseThere is completely nothing showing that I agreed to this policy where they are no responsibleThe owners is using these words as a crutchAgain at no point was there a resolution offered about the keysAnd as fear for my dogs and house I did not want this owner to come inside my houseIts completely unfair that the owner can claim its against policy when not only is that "policy" not stated anyplace, I never agreed to itThe owner like to use certain verbiage to attempt to defend what his company has done to me and that is completely unfairAt this point I know they never returned the key, I do fear for what they will do with itLastly the owner never once provided any kind of resolution about the missing keyAgain if it was against "policy" then why did they claim to mail them? I never agreed to removing them for liability of any personal property
Regards,
*** ***

When the customer chose to discontinue service, he was contacted via email.  In this email, sent in early April, we offered to hand deliver his keys.  He declined, stating that he was too busy to take delivery.  We further offered to deliver his keys at his convenience, he did not...

respond for almost 4 weeks.On April 28, he emailed angrily that he had asked for his keys to be mailed.  He had not requested his keys to be mailed up until that email.  We informed him that we do not mail customer keys as this presents a security risk, and further reiterated our offer to hand-deliver said keys.  He asked that they be mailed again. Keys were mailed on April 29.  I (the owner of Canine Adventure LLC) mailed both keys personally.  They were on separate key rings.The following Monday, the customer informed me that one of the keys was missing.  We cannot be held responsible for a missing key, as he insisted that the keys be mailed despite our warnings that this presents a security risk.  The fact that a key went missing while the package was in the care, custody, and control of the US Postal Service is beyond our scope of responsibility.Please see our email exchange during this entire process, as pasted below.Should you have any further questions or need any additional explanation or documentation, please don't hesitate to contact me directly at [redacted]Thanks.___Beginning Email Thread___We will await the conclusion of the Revdex.com investigation.  At this stage, I will not entertain any further discussion in this matter.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Just like in my discussions with the owner there is no resolution offered. The owner has never provided any resolution options. He did state he would come by and inspect the house, which after what happen I choice not to have anyone from the company come by because of there negligence. What is missing from all the owners responses is the reactions from his employees that I received from speaking with them on the phone. They told me it was my fault and there was nothing that could be done. This follows the owners response in regards to offering no resolutions to anything that has happen. I did not sign any paperwork, addition on the website, that states my keys could not be returned my mail. In fact when they originally came over to get the keys I was told they would be sent to me upon service being canceled. I received the letter with the one key in it and the other key was not there. There was no damage to the letter etc, which leads me to believe they kept the key. I am not fearing for the safety of my dogs and house. This company has already proved now on two different occasions that they do not care about my personal property and or dogs safety. The keys are my personal property that they have failed to return. I am deeply concerned what they will do now. They know were I live and have my keys. As stated earlier the first time they came over they let the puppy run around the house for 5 hours, cause damage to my house and finding the dog crying on the stairs. Now they have failed to return my personal property  (keys) to me. They claim they are no response for the mail however like mentioned I never signed anything or agreed to anything to remove them form liability.  It is not my fault that any of this occurred. And again there has been no resolution offered by anyone at this company. The fact that my personal property was not returned and the damage that they let occur has nothing to do with anything I could have done. In fact I even paid for the service even though they didn't provide what they claim to provide. The owner goes on to say "its against policy" if that was true was were the keys mailed? He goes on to say in all his responses and emails "if its lost its not his fault", they only mailed one back and still have the other. I am seriously concerned about the safety of my dogs and house. There is completely nothing showing that I agreed to this policy where they are no responsible. The owners is using these words as a crutch. Again at no point was there a resolution offered about the keys. And as fear for my dogs and house I did not want this owner to come inside my house. Its completely unfair that the owner can claim its against policy when not only is that "policy" not stated anyplace, I never agreed to it. The owner like to use certain verbiage to attempt to defend what his company has done to me and that is completely unfair. At this point I know they never returned the key, I do fear for what they will do with it. Lastly the owner never once provided any kind of resolution about the missing key. Again if it was against "policy" then why did they claim to mail them? I never agreed to removing them for liability of any personal property.
Regards,
[redacted]

When the customer chose to discontinue service, he was contacted via email.  In this email, sent in early April, we offered to hand deliver his keys.  He declined, stating that he was too busy to take delivery.  We further offered to deliver his keys at his convenience, he did not...

respond for almost 4 weeks.On April 28, he emailed angrily that he had asked for his keys to be mailed.  He had not requested his keys to be mailed up until that email.  We informed him that we do not mail customer keys as this presents a security risk, and further reiterated our offer to hand-deliver said keys.  He asked that they be mailed again. 
Keys were mailed on April 29.  I (the owner of Canine Adventure LLC) mailed both keys personally.  They were on separate key rings.
The following Monday, the customer informed me that one of the keys was missing.  
We cannot be held responsible for a missing key, as he insisted that the keys be mailed despite our warnings that this presents a security risk.  The fact that a key went missing while the package was in the care, custody, and control of the US Postal Service is beyond our scope of responsibility.
Please see our email exchange during this entire process, as pasted below.
Should you have any further questions or need any additional explanation or documentation, please don't hesitate to contact me directly at [redacted]
Thanks.
___Beginning Email Thread___
We will await the conclusion of the Revdex.com investigation.  At this stage, I will not entertain any further discussion in this matter.

Review: This business complete was so pose provide dog walking service. They came once walked my dog then did not lock my puppies cage correctly which meant the puppy was rolling around the house all day. Came home to find the puppy crying on the stairs cause she couldn't get up or down. Additional the house was destroyed with the dog going to the bathroom all over the house and the walking in it. This cause stains all over the house. Then she could have seriously hurt herself with the stairs. Upon this I called in and was told the cage was broke which it was not. Additionally this business claims to provide updates after walking the dog if there is an issue. I received no communication about an "faulty cage" because there wasn't one. They claimed it was my fault about the cage which it's the same crate she was in for 2 weeks prior and now 3 weeks later. The customer service was a joke and just claimed me for everything. So I decided no to proceed with their service and of course they offered no credit or anything. So I paid for there service and steam cleaning for my house. I didn't complain I just wanted it to be over. 3 weeks later I finally get my house keys sent to me and there is only one key when I had to provide 2. Now I'm being told it just have been tempered with during shipping. There is no way the envopole was completely sealed and the one key was on my key ring. So now they are saying it "fell off a key ring" this whole experience is nothing short of horrible. I am looking into contact local law enforcement anout my key basically being stolen. I am now going to have to spend money to replace all my locks at my house. So this 19 dollar walking service has turned into about 300 dollar experience and thank god the dog wasn't hurt when she was home alone wondering around and getting stuck on a stair case.Desired Settlement: I want my key back of the money to replace all the locks at my house which is 4 locks.

Business

Response:

When the customer chose to discontinue service, he was contacted via email. In this email, sent in early April, we offered to hand deliver his keys. He declined, stating that he was too busy to take delivery. We further offered to deliver his keys at his convenience, he did not respond for almost 4 weeks.On April 28, he emailed angrily that he had asked for his keys to be mailed. He had not requested his keys to be mailed up until that email. We informed him that we do not mail customer keys as this presents a security risk, and further reiterated our offer to hand-deliver said keys. He asked that they be mailed again. Keys were mailed on April 29. I (the owner of Canine Adventure LLC) mailed both keys personally. They were on separate key rings.The following Monday, the customer informed me that one of the keys was missing. We cannot be held responsible for a missing key, as he insisted that the keys be mailed despite our warnings that this presents a security risk. The fact that a key went missing while the package was in the care, custody, and control of the US Postal Service is beyond our scope of responsibility.Please see our email exchange during this entire process, as pasted below.Should you have any further questions or need any additional explanation or documentation, please don't hesitate to contact me directly at [redacted]Thanks.___Beginning Email Thread___We will await the conclusion of the Revdex.com investigation. At this stage, I will not entertain any further discussion in this matter.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Just like in my discussions with the owner there is no resolution offered. The owner has never provided any resolution options. He did state he would come by and inspect the house, which after what happen I choice not to have anyone from the company come by because of there negligence. What is missing from all the owners responses is the reactions from his employees that I received from speaking with them on the phone. They told me it was my fault and there was nothing that could be done. This follows the owners response in regards to offering no resolutions to anything that has happen. I did not sign any paperwork, addition on the website, that states my keys could not be returned my mail. In fact when they originally came over to get the keys I was told they would be sent to me upon service being canceled. I received the letter with the one key in it and the other key was not there. There was no damage to the letter etc, which leads me to believe they kept the key. I am not fearing for the safety of my dogs and house. This company has already proved now on two different occasions that they do not care about my personal property and or dogs safety. The keys are my personal property that they have failed to return. I am deeply concerned what they will do now. They know were I live and have my keys. As stated earlier the first time they came over they let the puppy run around the house for 5 hours, cause damage to my house and finding the dog crying on the stairs. Now they have failed to return my personal property (keys) to me. They claim they are no response for the mail however like mentioned I never signed anything or agreed to anything to remove them form liability. It is not my fault that any of this occurred. And again there has been no resolution offered by anyone at this company. The fact that my personal property was not returned and the damage that they let occur has nothing to do with anything I could have done. In fact I even paid for the service even though they didn't provide what they claim to provide. The owner goes on to say "its against policy" if that was true was were the keys mailed? He goes on to say in all his responses and emails "if its lost its not his fault", they only mailed one back and still have the other. I am seriously concerned about the safety of my dogs and house. There is completely nothing showing that I agreed to this policy where they are no responsible. The owners is using these words as a crutch. Again at no point was there a resolution offered about the keys. And as fear for my dogs and house I did not want this owner to come inside my house. Its completely unfair that the owner can claim its against policy when not only is that "policy" not stated anyplace, I never agreed to it. The owner like to use certain verbiage to attempt to defend what his company has done to me and that is completely unfair. At this point I know they never returned the key, I do fear for what they will do with it. Lastly the owner never once provided any kind of resolution about the missing key. Again if it was against "policy" then why did they claim to mail them? I never agreed to removing them for liability of any personal property.

Regards,