Canine Rehabilitation & Conditioning Group LLC

I have discussed the situation with the staff and do believe that there has been a misunderstanding The billing followed our standard process of requiring a recheck if the patient has not been seen within days of the last visit This requirement is to ensure that the rehabilitation plan for the patient is adjusted for any changes since the patient was last seen In addition to the recheck, acupuncture was performed The appointment charges were for a recheck and acupuncture treatment Due to the misunderstanding we have credited Mr***' account $

I have discussed the situation with the staff and do believe that there has been a misunderstanding.  The billing followed our standard process of requiring a recheck if the patient has not been seen within 30 days of the last visit.  This requirement is to ensure that the rehabilitation...

plan for the patient is adjusted for any changes since the patient was last seen.  In addition to the recheck, acupuncture was performed.  The appointment charges were for a recheck and acupuncture treatment.  Due to the misunderstanding we have credited Mr. [redacted]' account $90.

Complaint: [redacted]
I am rejecting this response because:I accepted Lori's offer to send me a $90 check instead, which I have received.  I consider the matter resolved.
Sincerely,
[redacted]