Cannizzaro, Bridges, Jillisky & Streng, LLC

RE: [redacted] IN RESPONSE TO YOUR COMPLAINT, THE $DOC FEE IS PROCESSING OF THE PAPERWORK FOR EACH DEAL YOU CAME TO US BECAUSE OUR [redacted] WAS THE LEAST EXPENSIVE IN THE TRI-STATE AREA.YOU ASKED US TO DISCOUNT THE CAR BEFORE PURCHASE WHICH WE GLADLY DID; EVEN THOUGH WE WERE THE LEAST EXPENSIVE ONE ON THE INTERNET THE CAR WAS SAFETY CHECKED, AND SOLD WITH NO WARRANTY A WEEK LATER YOU CALLED AND COMPLAINED ABOUT A LEAKY RADIATOR WHICH WE PROMPTLY REPLACED FOR YOU AT NO CHARGE, WITH A NEW ONE, AGAIN NO WARRANTY WAS GIVEN WITH THIS AUTO WHEN YOU TOOK DELIVERY, YOU SIGNED FOR THE $FEE AND YOU APPROVED IT NOW AFTER YOU NEGOTIATING A DEAL, WE HELD UP OUR END OF THE BARGAIN TOTALLY, AND PROVIDED REPAIRS THAT WE DID NOT HAVE TOYOU CHOSE TO RENEGOTIATE AFTER PURCHASETHIS IS UNACCEPTABLE AND THERE SHOULD BE NO FURTHER DISCUSSIONTHANK YOU.SINCERELY,JIM J [redacted]

From: [redacted] ***r [mailto: [redacted] ] Sent: Wednesday, February 22, 3:PM To: [redacted] Subject: [redacted] Thank you guys for the effort in getting my complain resolved, however I have received the vehicle of the complaints 02/21/, said to be in good working condition, it is safe to say the issue is resolved so far

Thank Stephen,A few of their so called facts need calcification At the time of the sale, and as a total surprise to me, a $fee was tacked on to the previously agreed upon price of the car by the seller(s) They could have and should have informed me preposterous fee when I spoke to them of the "cost" of the car before I drove over to Ct to purchase it They also Did Not provide a day warranty until I specifically asked for and insisted upon it Clearly the car had not been checked out in any effective or seemingly systematic way prior to the sale or it would not have been sold in the condition it was I think they would have been willing to push it off the lot.When I told R [redacted] that I was, as I soon learned, not buying an extended warranty as I expected for such a price, but only paying for the paper work associated with the sale I complained saying that was way too much He said in no uncertain terms that that fee needed paying or the car could not be sold to me What a lie On both the wall of the business office (I later saw) and on letterhead stationary sent to me after some delay (seems they could not even correctly send an envelope with documents to me the first time) it contained the statement that the charged paperwork fee was, in fact, a Negotiable Fee Not so according to the used car salesman.BTW: It was not the cheapest in the tri-state area but the most convenient to drive to A better deal could have been had on [redacted] or [redacted] Kindly respond, This above behavior is not in keeping with an A rating by the Revdex.com [redacted] ***

Complaint: [redacted] I am rejecting this response because: Basically because you did not at any time indicate to me, as is presumably [redacted] ***, that the "paperwork" fee was to be added to the price as agreed to over the phone before I drove all the way from the [redacted] ***p My wife just purchased a used [redacted] from a reputable [redacted] dealership not far from our home and paid a $paperwork fee when she purchased it Also, her [redacted] had been thoroughly checked out and was trouble free on the date of purchase Seemingly you did no such thorough review of the car before you sold it to me as the radiator had a leak, the trunk light was broken and dangling down and the heater made the air conditioning turn on and blow very cold air from the left console vent all the way back to my home about hours away This car had not been inspected and brought up to even basic used car standards prior to its sale but was sole in an "as is" condition As I said before, it seemed to me that the sales staff would have been quite willing to push it off the lot to get rid of it.The sign on your business office wall, noted when I brought the car back to be serviced for matters that should have been taken care of prior to the sale and costing me a full day of work, said that the 'paperwork" fee was negotiable and so did the advisory [redacted] compulsory I'm sure) information in the paperwork package that finally arrived over a week after the sale because it "had been sent to the wrong address" - and this after paying a preposterous $for paper shuffling that my wife had just paid $for in buying here used [redacted] from a reputable [redacted] dealership.I was specifically told that the $fee was not negotiable, despite the later discovered sign on your business office wall and included in the paperwork that finally arrived from the transaction.I reject the $repair offer only because you are too far away to make it a reasonable choice Also of note, the man who oversaw the radiator, AC/heater and trunk light repair was very courteous and seemed competent, unlike the salesman.A [redacted] dealership paperwork fee of $is more than fair for about 1-hours of work but for $it is nothing but a ripoff that you hope others do not discover is in fact a negotiable fee Also, I do believe you should to a thorough checklist review of the cars you sell and not permit the junk you foisted off on me, after trying to deny an even day warranty for which I had to insist or I would have to cancel the deal You need to return by bank check to me $- $or $promptly or my next step is the [redacted] s office You could have done this reputably and honestly but choose not to! Sincerely, [redacted] ***

we will be addressing customer's car this upcoming Friday at pmcustomer's concern was that her only day off in the next two month will be this FridayWe usually don't do service on Fridays, that's the day we service our own cars, but we are making an exception to provide the customer service
our clients deserve.regards

Complaint: ***
I am rejecting this response because: Attached you will find the following: Warranty that I purchased for an additional days or miles in which was changed to miles by the dealerI copy of the items that needed to be serviced. The service contract and the bill of sell which shows you everything that I brought. The system would not allow me to add the GAP Wavier contract that has the wrong lien holder on it or my check stubs.to start again, I came into the dealership on the 19th of August in which I left a deposit on the car which was never applied to my account. At that time, me and my boyfriend pointed out all of the problems that we could see to the sales person *** We took the car for a test drive. *** stated that we were not able to take said car on the highway ONLY around the corner. So it was a minute drive with the car. I pointed out that the brakes sound funny and that the alignment seemed to be off. I told him about the strong smell of cigarettes in the car which was very over powering. I told him about the missing parts on the driver door. I told him about the buttons on the steering wheel, none of which worked. I told him about the phone that did not work. I asked him about the mirrors on the side of the car that did not fold in. I told him about the two different sets of tires that were on the car. *** was very kind and helpful to me and my boyfriend. I told *** about the marks on the car and about whether or not the car would be detailI told *** were I wanted to be within paymentsWe then went in and *** wrote up the paperwork promising me that all the work would be taken care of. *** then asked me for a deposit of $dollars in which I stated that I was not going to be putting any money down. This is were *** comes into play. He stated that they the dealer require a hold on the car for $and I stated that I would only put down $100. After that, *** took $off of my credit card. He stated that the reason that they ask for that much is that he did not want to do all of that service to the car and for me to change my mind after. I told him that I would not have had them run my credit if I were not interested in the car. With that said, he stated that I could pick the car up on the week day. I stated to him that I could come back on the weekend as I work in *** and live there. So when I arrived back on the 25th, I meet with *** to sign the papers and to bring my check stubs to ***. After sitting with *** for about minutes he stated that he was able to get me a 15% loan with *** and that my payments would be around $a month. I told him that I was not interested in a payment that high. I explained to him that I have worked really hard to get my credit score to to and I know that I could get a better rate. *** then made a phone call and got me a rate of percent with Digital Credit Union and my payments were $a month. I told him that I brought and extended warranty and he applied that to the loan as well as Gap Protection and an Anti Theft contract, which now brought my payments to $a month. When I took the car I was told that it was service and they told me that I had to bring it back to get service as *** did not know that I was coming to get the car in which he told me that it was ready. I drove off with the car and when I reached North, a car almost hit me, I tried blowing the horn and realized that it was no horn. I immediately called the dealer and *** who at the time provided me with his personal cell phone told me that he forgot to tell me. I told him that I did not feel safe in a car without a horn and I wanted to bring it back. He told me to bring in back the next day which was Saturday. When I brought the car back the next day, *** told me and my boyfriend that he did not have a loaner car for me as he did not tell me to come back. I told him that I did not like the game that he was playing with me and I felt at this time he was trying to fast talk me because I was a woman. With that said, *** told me to come back on Wednesday and he would have a loaner for me. I told him that it is hard for me to keep taking off from work when he tells me to come in and I do and he doesn't help me. When I arrived back on that Wednesday, *** had a series ready for me to drive. He told me that the car would be ready that Saturday, however, it was not ready. *** had the car for almost weeks. I contacted *** the following week on a Friday and asked was the car ready, he told me that he was not a mechanic. I told him that he was unprofessional and that I was going to call the cops. *** told me that he does not have to do anything for me as I had already brought the car and that he was doing me a favor. With that said, *** hung the phone up after telling me not call there anymore. I call a couple more times in which he took said phone from the employees and hung up on me. I contacted the *** police department and contacted a couple of Lawyers and filed with the Revdex.com. I contacted the lien holder and he tried speaking to *** telling him that he needs to do right by me our they will not work with them any-longer. I have other documents and I have other information if you need it to rebut what *** wrote. I tried to contact *** to have him change my paperwork and no one has spoken with me since I picked up the car.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This guy was not present when me and my girlfriend dealt with his sales person so how would he know what exactly was said to us, I don’t appreciate him basically calling me a liar when he wasn’t there The only thing that he said the was correct is that I did not speak to him but I spoke with Joe the person who took my money is the person I spoke with, I feel like if Joe wanted me to speak with manament he could of offered but instead he kept going back and fourth with me until I eventually told him he will be hearing from my lawyer and I also told him I would make a complaint with Revdex.com, so he had all opportunity to contact his own management team and have them give me a call I didn’t get a call from management until they got the message that I made a complaintEither way they gave me my refund back and I honestly don’t want anything else to do with this company that lies and rip off they’re customersI sent an email yesterday to take the complaint down, but I’m rejecting this message simply because what he said is far from the truth, the only thing that is true is that I did not speak to managment but again I spoke to Joe who is the person who took my money and told me It was refundable and never went over any POLICY
Sincerely,
*** ***

My name is Milton and I'm the Sales Manager. None of what this customer stated is true. We tell every customer that decides to buy a car and leaves a retainer, every deal is contingent on financing. Its the same for every deal. If we cannot get them approved then their entitled to their retainer...

back. However in this instance I hadnt had a chance to speak with the customer because if I had then she would know that I have every intention on refunding her money. She simply never spoke with Management to resolve the matter, she went right to here. So she will be getting her refund.

In response to the warranty this vehicle was not and is not mandated by the state of [redacted] to require a 30 day warranty. Jim Juliani motors gave this warranty as a courtesy because you requested it. All of our vehicles have a 495 documentary fee, as is the same, as a majority of dealers in the state. When you were purchasing the vehicle no one strong-armed you into buying it. The mild problems you had were addressed  immediately in a professional courteous way at no charge to you. Maybe as a consumer you have unrealistic expectations. This whole complaint is because you're annoyed that you had to pay the 495 documentary fee. We discounted the car for you, serviced the car for you and fullfilled our end of the transaction.  Maybe you're one of the few consumers that are just not going to be content unless you get your way hundred percent.  I will offer as a consolation, The next time you need service, such as brakes, or any other service that would retail for approximately 500, we will perform it as a courtesy. Under the circumstances  I believe this is more than fair, and hopefully it makes you happy. Thank you[redacted]

From: [redacted]r [mailto:[redacted]] Sent: Wednesday, February 22, 2017 3:20 PM To: [redacted] Subject: [redacted]   Thank you guys for the effort in getting my complain resolved, however I have received  the  vehicle of the...

complaints 02/21/2017 , said to be in good working  condition, it is safe to say the issue  is resolved  so far.

Thank Stephen,A few of their so called facts need calcification.  At the time of the sale, and as a total surprise to me, a $495.00 fee was tacked on to the previously agreed upon price of the car by the seller(s).  They could have and should have informed me preposterous fee  when I spoke to them of the "cost" of the car before I drove over to Ct to purchase it.  They also Did Not provide a 30 day warranty until I specifically asked for and insisted upon it.  Clearly the car had not been checked out in any effective or seemingly systematic way prior to the sale or it would not have been sold in the condition it was.  I think they would have been willing to push it off the lot.When I told R[redacted] that I was, as I soon learned, not buying an extended warranty as I expected for such a price, but only paying for the paper work associated with the sale I complained saying that was way too much.  He said in no uncertain terms that that fee needed paying or the car could not be sold to me.  What a lie.  On both the wall of the business office (I later saw) and on letterhead stationary sent to me after some delay (seems they could not even correctly send an envelope with documents to me the first time) it contained the statement that the charged paperwork fee was, in fact, a Negotiable Fee.  Not so according to the used car salesman.BTW:  It was not the cheapest in the tri-state area but the most convenient to drive to.  A better deal could have been had on [redacted] or [redacted]
Kindly respond,  This above behavior is not in keeping with an A rating by the Revdex.com.
[redacted]

RE: [redacted]
IN RESPONSE TO YOUR COMPLAINT, THE $495 DOC FEE IS PROCESSING OF THE PAPERWORK FOR EACH DEAL.  YOU CAME TO US BECAUSE OUR [redacted] WAS THE LEAST EXPENSIVE IN THE TRI-STATE AREA.YOU ASKED US TO DISCOUNT THE CAR BEFORE PURCHASE WHICH WE GLADLY DID; EVEN THOUGH WE WERE THE...

LEAST EXPENSIVE ONE ON THE INTERNET.  THE CAR WAS SAFETY CHECKED, AND SOLD WITH NO WARRANTY.  A WEEK LATER YOU CALLED AND COMPLAINED ABOUT A LEAKY RADIATOR WHICH WE PROMPTLY REPLACED FOR YOU AT NO CHARGE, WITH A NEW ONE, AGAIN NO WARRANTY WAS GIVEN WITH THIS AUTO.  WHEN YOU TOOK DELIVERY, YOU SIGNED FOR THE $495 FEE  AND YOU APPROVED IT.  NOW AFTER YOU  NEGOTIATING A DEAL, WE HELD UP OUR END OF THE BARGAIN TOTALLY, AND PROVIDED  REPAIRS THAT WE DID NOT HAVE TO. YOU CHOSE TO RENEGOTIATE AFTER PURCHASE. THIS IS UNACCEPTABLE AND THERE SHOULD BE NO FURTHER DISCUSSION. THANK YOU.SINCERELY,JIM J[redacted]

The issue was that we held the vehicle from 10-19-2015 until 10-30-15 after we had already received an approval for her for financing and we we're waiting for [redacted] to get her down payment money. After servicing the vehicle and holding it for 10days we said she could apply...

her deposit to any vehicle within a 6 month period but she didn't want to do that. So when [redacted] came into the dealership on 10-31-2015 at about 10:00 am we refunded her deposit in full. We hope that this response clears up any misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hope to have this resolved shortly. Thank you for your asistance. 
Sincerely,
[redacted]

All of what the customer claims is false. [redacted] has been an extremely difficult customer from the very start. We did our very best to make her happy throughout the entire process. And it is not until she became belligerent and extremely vulgar that she was told not to call the dealership anymore....

I will start from the beginning. We came to terms and the client left a retainer to purchase said vehicle on August 19th 2017. Due to her , it took a few days to secure an approval. Once the approval was in place, on August 25th 2017 [redacted] came to the dealership to take delivery of said car. The car was serviced, detailed, and ready to go. Please keep in mind this is a 2007 with almost 100,000 miles on it. This is an As-Is vehicle, the customer was offered to purchase an extended warranty for cash but declined.  ,, warranty. Once she arrived at the dealership, before she sat down and signed the bank contracts she looked over the car, and even test drove the car one more time to make sure that everything was ok. Everything checked out, she then moved forward with signing contracts. After all contracts were signed, we went to register said vehicle, however couldn't because ................to the city of ......... Because of her schedule according to her she couldn't come to pick up her car until August 29th. On August 30th [redacted] came back, screaming and cursing at my service manager. I finally calmed her down, agreed to rectify whatever I could on the car that she had issues with, which were mostly cosmetic, and to make sure she wasn't without transportation, we provided her with a loaner car at no cost to her. I even made sure to put her in a [redacted] which was the same brand she bought to make her comfortable. The car was serviced and ready to go a few days later, the only thing left to do was a free detail we told her we would do to help eliminate a smell she claimed to have been smelling. The detail wouldn't be done until the day she came to pick it up for obvious reasons. It made no sense to detail a car that wouldn't be picked up for a few days. We agreed that she would pick up the car on Saturday September 9th because of her "work schedule," she claimed that was the only day she could make it. On September 8th she called the dealership and asked if her car was ready because she was sick and called out of work. I then explained to her that the car unfortunately wouldn't be ready because it was at the detail company we use as we spoke, and scheduled to be detailed first thing Saturday morning on the day we agreed that she would come. That is when she became unbearably vulgar and I had to end the conversation. She proceeded to call back approximately 8 times and was vulgar with whomever answered the phone. I then told her she wasn't allowed to call the dealership anymore, to come pick up her car tomorrow, and that would be the end of our doing business together. We did everything by the book and way more. Went above and beyond to no avail. There was no pleasing [redacted] no matter what we did, and her belligerent behaviour made it impossible to continue to try. Any questions please feel free to contact us. Thank you.

Complaint: [redacted]
I am rejecting this response because:The company did refund my money after I told them that I would be getting this matter looked into; however, the money was not the only issue here. If I need to file a separate complaint I will do so.I feel that the company's business practices should be investigated further because the sales manager referred to me as "you people" when he gave me the refund. This is a customer service matter as well as an ethical matter. This company developed fraudulent paperwork instead of processing a refund until it was brought to their attention that it would be investigated. The sales manager was very unpleasant to me and spoke to me in a nasty tone. He then tried to coerce me into making the purchase threatening to keep the funds. I don't want future customers to be treated unfairly simply because they decided not to purchase goods or services from this organization. 
Sincerely,
[redacted]

Complaint: 11[redacted]
I am rejecting this response because: Basically because you did not at any time indicate to me, as is presumably [redacted], that the "paperwork" fee was to be added to the price as agreed to over the phone before I drove all the way from the [redacted]p.  My wife just purchased a used [redacted] from a reputable [redacted] dealership not far from our home and paid a $75 paperwork fee when she purchased it.  Also, her [redacted] had been thoroughly checked out and was trouble free on the date of purchase.  Seemingly you did no such thorough review of the car before you sold it to me as the radiator had a leak, the trunk light was broken and dangling down and the heater made the air conditioning turn on and blow very cold air from the left console vent all the way back to my home about 2 hours away.  This car had not been inspected and brought up to even basic used car standards prior to its sale but was sole in an "as is" condition.  As I said before, it seemed to me that the sales staff would have been quite willing to push it off the lot to get rid of it.The sign on your business office wall, noted when I brought the car back to be serviced for matters that should have been taken care of prior to the sale and costing me a full day of work, said that the 'paperwork" fee was negotiable and so did the advisory [redacted] compulsory I'm sure) information in the paperwork package that finally arrived over a week after the sale because it "had been sent to the wrong address" - and this after paying a preposterous $495.00 for paper shuffling  that my wife had just paid $75 for in buying here used [redacted] from a reputable [redacted] dealership.I was specifically told that the $495 fee was not negotiable, despite the later discovered sign on your business office wall and included in the paperwork that finally arrived from the transaction.I reject the $500 repair offer only because you are too far away to make it a reasonable choice.  Also of note, the man who oversaw the radiator, AC/heater and trunk light repair was very courteous and seemed competent, unlike the salesman.A [redacted] dealership paperwork fee of $75 is more than fair for about 1-2 hours of work but for $495 it is nothing but a ripoff that you hope others do not discover is in fact a negotiable fee.  Also, I do believe you should to a thorough checklist review of the cars you sell and not permit the junk you foisted off on me, after trying to deny an even 30 day warranty for which I had to insist or I would have to cancel the deal.  You need to return by bank check to me $495 - $75 or $420.00 promptly or my next step is the [redacted]s office.  You could have done this reputably and honestly but choose not to!
Sincerely,
[redacted]