Cannon Automotive Group

I paid for a tire rotation and discovered upon returning home the tires were not rotated. I was promised a refund but not received.
I spoke with both general manager and service manager to report payment for services (tire rotation) not received. I was promised a refund and have not received reimbursement. This is the second time this dealership has charged for service on my car and did not do the rotation.

Went in for an oil change and walked out with almost a $300 bill for services- many of which were unnecessary.
My 84 year old mother took her 2015 Buick Enclave to Cannon Automotive on April 27th for an oil change and tire rotation. Before it was over she had a bill for $324.56. She had a $40 coupon so the final bill came to $284.56. Clearly this dealership took advantage of a an old person and sold her services that she did not need. The car has only 18,000 miles on it- its basically brand new. I called the dealership to complain and left a message with the person my Mom had worked with- she did not return my call so I had to call back the next day to get her on the phone. At that point she denied that I had even left her the voice mail from the day before so the conversation started out with a lie. I went over in detail the services that had been done and provided her with facts about the recommended timing/mileage that these services would normally have been needed. She was very defensive throughout the conversation. Here are a couple examples of the unnecessary services they did- first something called a BG Air/Fuel Induction Service that cost $95.00. I researched this service and found it is typically performed at 50,000 miles OR if the car exhibits signs of any of the following- poor fuel economy, power loss, rough ride, knocking, pinging of the engine. The car had none of these issues- as I said above its basically brand new. Another service done was perform "Emissions System Service - Replace PCVValve, Scan Onboard Dianostics System to verify operation". The replacement of a PCVValve is not recommended until 50k miles are on the car. This was a completely unnecessary service. Beyond these two unnecessary services they tried to sell my Mom several additional services which she thankfully declined. One of these services was a Power Steering Service with a cost of $125.00. The service manual for the Enclave states clearly this service is not recommended until 50k miles or 4 years. The car is 3 years old with 18k miles. There is one other service they did which is described as a Safety Engine Check for 44.95- I dont know why this was done either and they could not give me a good explanation over the phone about why it was done.

We have a CLEAR case of a dealership taking advantage of an elderly person who does not know any better. I have never filed any sort of complaint against a business in my entire life but this one was so egregious that I had to act- if only to protect other elderly people from this dealership. My Mom was so upset about this that she mentioned it to me when I spoke with her and she was near tears about having been taken advantage of. I have uploaded a copy of the bill and included some of my notes.

Lastly- when I spoke with the person on the phone to complain about this (her name was Billie Marshand) she said the person that could really respond to this was on vacation and would be back Monday(May 7th) and would call me to discuss this. Of course its Tuesday and no call back from anybody. I would like to have my Mom reimbursed for the unnecessary services and a letter of apology from this dealership. Making this even worse is that the car in question was purchased from this dealership back in 2015- so you have a loyal customer who spend over $40,000 on a nice car and your way of thanking them is to take advantage of the situation? Its outrageous and needs to be stopped. I have NO doubt that with all the elderly people in the area this dealership is taking advantage of many- if they did it to my Mom its clear they will do it to anybody.

A disposal fee of $321.00 was never disclosed
On Feb 28 2015 we agreed to lease a new 2015 Subaru Forester from Cannon Subaru. We spent over 2 hours with our sales rep. Ron L and Sales Manager Will K and Finance Manager Maurice A before we agreed to do the 36 month lease. We were told this was a 36 month walk away lease, at the end of 36 months we could purchase the vehicle or simply drop the keys off and walk away. The lease ended on Feb.28 2018 and we dropped the keys off at Cannon Subaru with Ron L after filling out a few few forms and taking several pictures. It was agreed that there was no damage and that I left over $500.00 of Subaru installed accessories on the vehicle we walked away. Approx. 2 weeks later I recieved a bill from *** Bank for $321.00 for a disposable fee. I explained to *** Bank that we were never notified about a disposable fee of $321.00 at the time of the lease signing. I wrote a letter to *** Bank explaining this to *** Bank, I called the Bank several times and each time they said that Cannon Subaru should have disclosed this to us at lease signing. I wrote 3 seperate letters to Cannon Subaru on April 2,2018. Each letter was sent to Ron L, Maurice A and Will K asking them to take care of this charge of $321.00, to date I have had no response from Cannon Subaru.