Cannon & Gruber Realtors, Inc.

We rented a beachfront condo the week of June 28-July 4. On arrival we noted the odor of dead fish emanating from the couch. We immediately left a message on the answering machine (Sunday). Despite repeated requests, no one came to address the foul smell until Wednesday. Then, the cleaning company immediately disposed of the mattress soaked in fish blood and fish remains. This improved the smell but we still could not sit on the couch, as there was no mattress. They refunded $350 (the amount paid by insurance for the couch mattress). The price of our rental was about $1800 for the week. We left a day early. We avoided spending time indoors due to the smell.
We were disappointed with the unresponsiveness and poor customer service, as well as the deplorable condition of the condo. I feel they should have done a better job of cleaning before we arrived, responded quickly (Monday) when they were notified of the problem, and worked toward a more equitable monetary resolution for the loss of use of the condo during our vacation.
We were repeat customers, but will not deal with Cannon and Gruber again. It is unlikely we will even vacation in Atlantic Beach next summer.","neg-1