Cannon Management Company

Dear Bertha Bejarano, In response to the complaint against The Regent/Cannon Management case # 12802764; The complaint from [redacted] is unsubstantiated and without reason or fact We have been receiving so many complaints from her neighbors regarding her domestic disputes and disputes with others in her building that we had to retain an attorney to settle this matter via eviction from the property Our attorneys have come to an agreement and a Stipulation has been drafted for the courtsI am attaching a timeline Their complaint regarding the pool being closed is true, we are remodeling the main pool We do have other pools available for all residents Entry gates are working and have been fully operable On occasion the gates are locked open when we have Fire or Police on property They often forget to close the gate and we then will call them next business day to come and close the gate with their Knox lock key We do have several upgrade projects going on but their safety was never compromised I have no known complaints from [redacted] or [redacted] regarding their not feeling safe We are active members of the Crime Free Program We are also located in a very low crime zone In closing the complaint filed by these residents was obviously a response in retaliation to our legal action that was initiated in an attempt to keep the community peaceful and to maintain the right of peaceful enjoyment for [redacted] and ***'s neighbors If you have any question please do not hesitate to call me Best regards, [redacted] Regional Supervisor

After receiving the complaint I attempted to contact the resident on several occasions to no availI have reviewed the residents file and move out condition form We have pictures to support the charges and a statement form the vendor who assessed the damages to the unitThe charges for damages to the unit are valid and will remain

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ In order to fully answer this complaint, I will need to know the name or address of the apartment complex in questionEach one of the more that complexes that we manage is assigned to a different manager that processes the move out charges Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is for [redacted] and I have sent back a dispute certified but was just amazed by the charges that were sent to me such a scam! Final Consumer Response / [redacted] (4200, 10, 2015/11/03) */ I have been trying to email with Nick at Cannon and he has stopped replying and would not work with me on the deductions of extra rent they are trying to charge me for when my notice was in on time and for carpet that did not have stainsI am not getting a response back and was wanting to get this take care of and agreed uponVery poor business practices

Good afternoon,These two prospects applied for an apt at Vintage View [redacted] (manager, with [redacted] for years), informed them that the applications were sent to a 3rd party for credit screening She explained that the credit would come back either approved, approved with conditions or denied When the Vintage View staff notified these applicants that their applications status, Mr [redacted] insisted that he be allowed to have the lease in his name only The staff advised him that if he did that, [redacted] could not live in the unit He then demanded to have his $($per application) returned Everett [redacted] contacted [redacted] and I ( [redacted] ***) returned his call I informed him that the $he paid was for the service of running the credit reports and that it would not be refunded.The applicants then filed this Revdex.com complaint

Thank you for your recent input in regards to the staff slow response in correcting the issue with your ceiling fanI addressed this issue with the management staff, and have been informed that it was corrected the next dayAs to the second issue, your husbands is authorized to park his work vehicle on the property however, after talking with the manager it was not that his primary vehicle was parked on the propertyThe issue was that there was second vehicle parked on the propertyYou are authorized to park a single large work truck on the property, we just request that any additional vehicles be stored or park of siteAgain thank you for your input, and cooperation in the matterThanks and have a great day.Respectfully, [redacted] ***Regional Supervisor

I am rejecting this response because: all of their statement is untrueI just want my money back! thats all!

(The consumer indicated he/she DID NOT accept the response from the business.)
The Landing apartment complex is entirely infested with roaches which was an ongoing problem, including overflowing trash bins, flies, maggots, and incessant water and plumbing issues where the water was turned off repeatedly
For the record, I gave notice to complete my annual lease including July and was sent an email by your manager: "You have completed the terms of the lease and may leave the unit now." This was not requested as our lease began in August and we never asked for early terminationI was appreciative but did not request this
Possibly, the Landing wanted us to leave early as new tenants were waiting for your unitWe had to wait weeks for our unit which was listed as "immediately available" due to the standard policy of the Landing painting every unit upon departure
The Landing already tried to burden us with their maintenance and "baseboards" replacement which I challenged
The Landing used our deposit to fund their standard procedure of painting every unit upon the departure of a tenant
For the record, I saw pest control with heavy spay equipment enter the upstairs unit to fumigate and spray poisons for pest control, when we were moving out
No doubt, confirmation that this is a "Roach Motel."
The aggressive and unpleasant accusations for the deficits at The Landing should give pause to any new renter considering leasing at this complex

After receiving the complaint I attempted to contact the resident on several occasions to no avail. I have reviewed the residents file and move out condition form.  We have pictures to support the charges and a statement form the vendor who assessed the damages to the unit. The charges for...

damages to the unit are valid and will remain.

Good afternoon,These two prospects applied for an apt at Vintage View.  [redacted] (manager, with [redacted] for 18 years), informed them that the applications were sent to a 3rd party for credit screening.  She explained that the credit would come back either approved, approved with...

conditions or denied.  When the Vintage View staff notified these applicants that their applications status, Mr [redacted] insisted that he be allowed to have the lease in his name only.  The staff advised him that if he did that, [redacted] could not live in the unit.    He then demanded to have his $90 ($45 per application) returned.  Everett [redacted] contacted [redacted] and I ([redacted]) returned his call.  I informed him that the $90 he paid was for the service of running the credit reports and that it would not be refunded.The applicants then filed this Revdex.com complaint.

Civil Code 1950.5, an owner can charge from the security deposit remedies to bring the unit to the condition prior to rental, which includes painting. Please refer to this link for review
http://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=CIVÂ...⇄ /> You can...

get helpful information on this site in regards to security deposit charges and landlord/tenant rights. If you have any further questions please feel free to contact our corporate office. Thank you

Thank you for your recent input in regards to the staff slow response in correcting the issue with your ceiling fan. I addressed this issue with the management staff, and have been informed that it was corrected the next day. As to the second issue, your husbands is authorized to park his work...

vehicle on the property however, after talking with the manager it was not that his primary vehicle was parked on the property. The issue was that there was second vehicle parked on the property. You are authorized to park a single large work truck on the property, we just request that any additional vehicles be stored or park of site. Again thank you for your input, and cooperation in the matter. Thanks and have a great day.Respectfully,[redacted]Regional Supervisor

California Law does not prohibit a landlord from deducting painting expenses. Your painting charge was prorated for the time that you lived in the apartment. The only time deductions for painting is made is if there is damage/markings on the walls that cleaning will not remedy. You occupied the unit for just less than a year, which you were not charged to be released from your lease agreement early. All charges are prorated for the length of time that a resident occupies a unit - your apartment was infested with roaches and we had to treat and clean for the pet urine through out. The painting is a legal charge, as quoted from Department of Consumer Affairs. Please note that the charges being made are legal, and necessary.

Dear Bertha Bejarano,   In response to the complaint against The Regent/Cannon Management case # 12802764;   The complaint from [redacted] is unsubstantiated and without reason or fact.   We have been receiving so many complaints from her neighbors regarding her domestic disputes and...

disputes with others in her building that we had to retain an attorney to settle this matter via eviction from the property.   Our attorneys have come to an agreement and a Stipulation has been drafted for the courts. I am attaching a timeline.    Their complaint regarding the pool being closed is true, we are remodeling the main pool.  We do have 4 other pools available for all residents.  Entry gates are working and have been fully operable.  On occasion the gates are locked open when we have Fire or Police on property.  They often forget to close the gate and we then will call them next business day to come and close the gate with their Knox lock key.   We do have several upgrade projects going on but their safety was never compromised.  I have no known complaints from [redacted] or [redacted] regarding their not feeling safe.  We are active members of the Crime Free Program.  We are also located in a very low crime zone.     In closing the complaint filed by these residents was obviously a response in retaliation to our legal action that was initiated in an attempt to keep the community peaceful and to maintain the right of peaceful enjoyment for [redacted] and [redacted]'s neighbors.   If you have any question please do not hesitate to call me.   Best regards, [redacted] Regional Supervisor

Initial Business Response /* (1000, 5, 2015/10/22) */
In order to fully answer this complaint, I will need to know the name or address of the apartment complex in question. Each one of the more that 75 complexes that we manage is assigned to a different manager that processes the move out...

charges.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is for [redacted] and I have sent back a dispute certified but was just amazed by the charges that were sent to me such a scam!
Final Consumer Response /* (4200, 10, 2015/11/03) */
I have been trying to email with Nick at Cannon and he has stopped replying and would not work with me on the deductions of extra rent they are trying to charge me for when my notice was in on time and for carpet that did not have stains. I am not getting a response back and was wanting to get this take care of and agreed upon. Very poor business practices.