I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, Mrs. Arrington openly admitted we were the only one who ordered this color making it a special order they had to design and that the four point inspection though it makes all the sense doesn't circumvent the possibility of a flaw in the product which every business can incur, this arrangement was not put in freezer it was put in a cooler and furthermore to call back to a business after hours wasn't in out thoughts since they closed at 12 and my son went there just before closing hours to pick up the order, I doubt that Mr. Arrington would take the time to go back to the florist at or around 6 pm which was the precise time the petals fell off. As to the verbal abuse, Mrs Arrington initiated the irritation since it took her two days to give response after the message was left and she talked over the conversation about her policies without taking a breath, upon the first pause I asked her if I could talk and my wife didn't get involved and call her until after I expressed my displeasure to this whole situation, "no matter how you flatten a pancake it has two sides"as for my influence in the community, let's just say that living in a small town and having [redacted] and [redacted] and coaching can go a long way and if she mentioned a counter defense, it is what it is with social media being a mechanism for being displeased on someone's services or products. I feel for the sake of customer service in a small community she should stand up and the order wasn't $59 which I would gladly except but that isn't right, it was $29. So I guess that makes us honest and that being said there is no fabrication in this complaint! This isn't about the money it is about doing the right thing in the first place and now it is taking up my time from being productive with my business affairs.
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, Mrs. Arrington openly admitted we were the only one who ordered this color making it a special order they had to design and that the four point inspection though it makes all the sense doesn't circumvent the possibility of a flaw in the product which every business can incur, this arrangement was not put in freezer it was put in a cooler and furthermore to call back to a business after hours wasn't in out thoughts since they closed at 12 and my son went there just before closing hours to pick up the order, I doubt that Mr. Arrington would take the time to go back to the florist at or around 6 pm which was the precise time the petals fell off. As to the verbal abuse, Mrs Arrington initiated the irritation since it took her two days to give response after the message was left and she talked over the conversation about her policies without taking a breath, upon the first pause I asked her if I could talk and my wife didn't get involved and call her until after I expressed my displeasure to this whole situation, "no matter how you flatten a pancake it has two sides"as for my influence in the community, let's just say that living in a small town and having [redacted] and [redacted] and coaching can go a long way and if she mentioned a counter defense, it is what it is with social media being a mechanism for being displeased on someone's services or products. I feel for the sake of customer service in a small community she should stand up and the order wasn't $59 which I would gladly except but that isn't right, it was $29. So I guess that makes us honest and that being said there is no fabrication in this complaint! This isn't about the money it is about doing the right thing in the first place and now it is taking up my time from being productive with my business affairs.
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