Cannon Safe, Inc.

The lock mechanism keeps failing, and Cannon tells me there is nothing they can do
I have a gun *** Cannon safe I previously had problems with the *** electronic lock I was changing out the battery every 1-weeksWhen I called Cannon they sent me a new *** lock without issues That was sometime in the middle of January I installed the new lock and set my personal code A month later and the new *** lock has "forgotten" my code I called Cannon back and after being on hold for approximately 30-35min I was told "there is nothing we can do" Excuse me? This product has a Lifetime Warranty and I was told I would have to break into my safe or call a locksmith at my expense for their faulty productThis is completely unacceptable from an accredited business

I purchased a safe from Cannon in Sept of and it broke in Feb and Cannon sent parts but wont help with repair cost to drill it and fix
I purchased a safe from Cannon in Sept of and it broke in Feb and Cannon sent parts but wont help with repair cost to drill it and fix

Not honoring warranty
Totally dishonest customer serviceInitially denied safe was theirs when presented with serial number over a week agoSafe was bought at ***, and called *** and they called Cannon and spoke to James, and he confirmed that the safe was indeed Cannon'sSerial number is ***The key pad will not open the safe, and Cannon stated that I have to hire a locksmith and pay for it myselfLocksmith is $! Read Cannon's warranty, and they state that their safes have a "lifetime" warranty, on fire, break in and DEFECTSIf the keypad will not open the safe, that IS a DEFECT!

I own several Canon Safes for my business to lock up valuables The keypad locks fail regularly So for my personal safe I ordered a fingerprint safe It works pretty good so far However, in a move we lost the key My fault Batteries died so I followed their replacement key procedure online and registered my safe and paid the $for a key replacement That was on Dec 3rd It is now Jan 21st They promised about to biz days Then when it didn't show, it was up to biz days Now that it's been over well over 30, i'm getting upset I have been able to talk to them (Alpha Guardian, inc) on multiple occasions, each time they make new promises or blame FedEx I've had one tracking number for the last weeks and it looked like it was arriving on the 17th! Nope It didn't and then the same tracking number said they were waiting for shipping info On the 18th they sent me an email confirming a NEW order for the key I ordered the first of Dec!!!!! lol unbelievable unacceptable Please don't EVER lose your key, and don't expect good customer service...it's more of a rat race...and so far the RATS are winning Still no key and my guns are being held hostage by my own safe Life lessons

Defective locking mechanism on their safe, company is aware of numerous complaints from customers but will not correct the problem
***Safes locking system is defective causing the door to not openThe company solution is to send the same lock to replace the broken oneProblem is we have to pay a lock smith $to open the safe to put the same defective lock model back on the safeWe have researched this model and found numerous complaints from consumers regarding the same problemThis lock runs off a battery system which eats up batteries very quickly, so why put the same look back onThe locksmith we found to work on the safe says they work for Cannon safes and have to fix this problem all the timeSounds like a consumer scam to me, sell defective safes then send your contracted employee to charge $to fix it

I purchased a Cannon Gun Safe at Costco in A couple years after the purchase I started having issues with the safe opening on the first tryI called customer service and left messages and never got the issue resolved to my satisfactionThe remedy I came up with, on my own, was to touch keypad slow and firmThat seemed to improve the situationOn 8/2/my safe would not openI entered the correct code and could hear it click but I could not spin the locks openI called customer service and Joe A*** answered on the third ringLuckily, while I was on the phone with Joe I was able to get the safe open I told Joe the history of the key pad and he said let's get it replacedParts arrived yesterday (8/13) and I installed it todayIt was a 20-minute jobKeypad works great! Not sure if there is a new sheriff in the Customer Service department, but I am very pleased with getting this issue resolved and the service I got on 8/2/Thanks JoeYou Rock

Terrible customer serviceI ordered to replacement keys for a safe on November 26th and as of today, January 29th, have yet to receive themCustomer Service sends an email in January 10th saying they are on the way via Fedex, and the customer service rep doesn't respond to repeated emails asking why they never showed upAttempting to reach them on the phone is virtually impossible as you will sit on hold forever (minutes before I gave up)

Their safe the *** is dangerous and they known it!!!!My wall safe malfunctioned and would not openI replaced the battery..still nothing
What if at 3am a burglar breaks into your home and you roll over and put the numbers into your speed vault safe and NOTHING happens...poof you and your families DEAD....they have known about this flaw and have not recalled the safes...instead said buy a better battery..ARE YOU KIDDING ME?? My family could have died!!! They are unsafe and should be taken off the market!!!!

The keypad on my safe stopped working Replacement parts are covered under warrantyThe part they sent does not match
Cannon *** ** gun safe The SecuRam keypad stopped working I called them and they sent a replacement keypad per the warranty that was completely differentNone of the original pre-tapped holes would line upThe original was also a vertical mount and the replacement was a horizontal mount I called numerous times with no resolutionI was given a step process to retrofit the new keypad that required me to drill multiple new holesWhen I explained I do not have the skill set nor the proper equipment I was told to contact a lock smith at my expense these were close enough since the original keypad was replacedFor spending over $I would not expect to have to add or drill additional holes and comprise the integrity of the safe I would expect a replacement part that fits and works as the original

Safe door broke
Late February of I purchased a Cannon ** gun safe from ***May I contacted Cannon due to the failure of the door working Basically it would not open! They sent out a lock smith, the lock smith opened my safe & brought the wrong repair partsHe said "don't let the safe shut & lock or it will be a whole new problem." It is now almost August of and my safe is still broken, does not lockI was told because it was not months old that Cannon would deliver a new safe to replace my broken oneWhich let's mention it has two wholes drilled in it nowI called the beginning of July to get a status update on my safeThey said my replacement safe model is no longer being manufactured so they would be sending the Cannon *** gun safe in tan instead, which is fine BUT their shipping department was shut down so it would take additional weeksThe three additional weeks have now passedI have not received shipment, tracking, safe,

Purchased pound safe that the handle came off the day it was moved insideRepair men tried to fix it then left with it refuse to give refund
On 8/4/we purchased a Cannon Super Wide Body Safe *** weighing over pounds from ***Brought it home on trailer where it remained inside workshop until we were able to find men to help bring it in the house for usThis was on 10/25/We opened it in the shop, removed the shelves, closed it back and brought it insideWhen we attempted to reopen to replace the shelves it would not open and handle snapped offCannon was contacted the next day 10/26/We were in contact with Eric *** who said we could return the safe to *** for refund or exchange or then could send locksmith out to repairWe went to ** you said they have a day return policy which had expiredThat left us with having it repairedCannon had *** come to the house, drill multiple holes in the safe and sti

Replacement parts to fix my safe are not remotely close to compatibleCannon will not contact me to resolve
I bought a Cannon *** safe from*** approx June for almost All of the sudden about months ago the key pad was going through 1-volt battery every daysThe safe has a parts warrantyI called Cannon May The customer service rep said that he would send a new keypad, lock actuator and plate that the actuator sits onHe also told me that I need to be aware that it is not the same company that made the one that came with my safe but it would workI received the partsOrder number ***They are not even close to compatibleThe installation instructions included drilling and tapping holes in my safe to fabricate this to get it to workI was OK with itI'm a journeyman tool and die makerIf it can work I can get it to workThe plate that the actuator sits on gets mounted to the safe with button head screws sticking above itTh

Handle on safe will not turn, life time warranty on safe, customer service says we need to pay for locksmith
We bought the safe from *** made by Cannon SafesWe have *** stores in the *** area and all of them have Cannon safesat one of our stores, we are having an issue with opening the safe, the code is correct and we can hear the safe trying to open, however we cannot turn the handleWe tried calling their number but no one picks upTheir resolution is we must call a locksmith and pay to get it fixedI have added the chat I had with the adent
Welcome to LiveChat
Janneth ***
Support Agent
Good
Janneth ***
Hello, would you like to talk about our products?
shafee
I need to get into contaqct with customer service
the handle on my canon safe ill not turn
Janneth ***
how can I help?
shafee
will
Janneth ***
ok I can help
when did you purchase the safe ?
shafee
its been a couple of years
is there a phone number

Stack On took my money, only $but still mine, on 11/for a replacement lock I have tried repeatedly to call, to email, and use their chat service, but either they won't answer or say it takes 12-days to be shipped Today is 12/
They will not even answer emails, and I waited another minutes on the phone today for someone to answer
It's only $but it is the principle of the matter Why would anyone do this over $15? Not the same country I served that's for DAMN sure All over chump change
At this point if I get anything it will be an item from their castaways, and I don't expect to get my money refunded
Just want to let anyone know who is contemplating buying one of their VERY HIGH DOLLAR items what you'll get if you need a replacement part of some kind......they will take your money, but apparently will deliver nothing and won't help you get it straightened out
Take your chances you've been warned

Lack of customer service Incompetent employees
Safe lock was defective Cannons sent a new one with missing parts Needed parts overnighted Refused to do so Locksmith has to come twice now to come back to open my safe Have written numerous emails regarding Cannons to compensate me somehow with my locksmith bills All my emails and phone calls have been ignored Locksmith opened my safe but it is not secure nor is it fireproof due to the lack that Cannons Safe has chose to ignore me

File # for claim filed on 08/26/16: ***
Additional info to add to claim
On 09/15/I received a generic survey via email asking to rate my customer service experience with Cannon Safes I clicked on the link and told them that a Revdex.com claim had been filed against them as well notifying my credit card company since I had not directly heard from them in weeks I told them any further discussion could be done through either the Revdex.com or *** I have heard nothing
On 09/27/I received a call from *** (***) that they had received a palette to ship I confirmed it was from Cannon Safe and explained to them that I had cancelled the order since it was to have shipped months ago I told her I was refusing shipment and to ship it back to the company They said no problem After talking to them, I went on to Cannon's website to check the status of my order It still says "processing" not "shipped" I received no notification