I own several Canon Safes for my business to lock up valuables The keypad locks fail regularly So for my personal safe I ordered a fingerprint safe It works pretty good so far However, in a move we lost the key My fault Batteries died so I followed their replacement key procedure online and registered my safe and paid the $for a key replacement That was on Dec 3rd It is now Jan 21st They promised about to biz days Then when it didn't show, it was up to biz days Now that it's been over well over 30, i'm getting upset I have been able to talk to them (Alpha Guardian, inc) on multiple occasions, each time they make new promises or blame FedEx I've had one tracking number for the last weeks and it looked like it was arriving on the 17th! Nope It didn't and then the same tracking number said they were waiting for shipping info On the 18th they sent me an email confirming a NEW order for the key I ordered the first of Dec!!!!! lol unbelievable unacceptable Please don't EVER lose your key, and don't expect good customer service...it's more of a rat race...and so far the RATS are winning Still no key and my guns are being held hostage by my own safe Life lessons
I purchased a Cannon Gun Safe at Costco in A couple years after the purchase I started having issues with the safe opening on the first tryI called customer service and left messages and never got the issue resolved to my satisfactionThe remedy I came up with, on my own, was to touch keypad slow and firmThat seemed to improve the situationOn 8/2/my safe would not openI entered the correct code and could hear it click but I could not spin the locks openI called customer service and Joe A [redacted] answered on the third ringLuckily, while I was on the phone with Joe I was able to get the safe open I told Joe the history of the key pad and he said let's get it replacedParts arrived yesterday (8/13) and I installed it todayIt was a 20-minute jobKeypad works great! Not sure if there is a new sheriff in the Customer Service department, but I am very pleased with getting this issue resolved and the service I got on 8/2/Thanks JoeYou Rock
Defective locking mechanism on their safe, company is aware of numerous complaints from customers but will not correct the problem [redacted] Safes locking system is defective causing the door to not openThe company solution is to send the same lock to replace the broken oneProblem is we have to pay a lock smith $to open the safe to put the same defective lock model back on the safeWe have researched this model and found numerous complaints from consumers regarding the same problemThis lock runs off a battery system which eats up batteries very quickly, so why put the same look back onThe locksmith we found to work on the safe says they work for Cannon safes and have to fix this problem all the timeSounds like a consumer scam to me, sell defective safes then send your contracted employee to charge $to fix it
Their safe the [redacted] is dangerous and they known it!!!!My wall safe malfunctioned and would not openI replaced the battery..still nothing What if at 3am a burglar breaks into your home and you roll over and put the numbers into your speed vault safe and NOTHING happens...poof you and your families DEAD....they have known about this flaw and have not recalled the safes...instead said buy a better battery..ARE YOU KIDDING ME?? My family could have died!!! They are unsafe and should be taken off the market!!!!
The keypad on my safe stopped working Replacement parts are covered under warrantyThe part they sent does not match Cannon [redacted] gun safe The SecuRam keypad stopped working I called them and they sent a replacement keypad per the warranty that was completely differentNone of the original pre-tapped holes would line upThe original was also a vertical mount and the replacement was a horizontal mount I called numerous times with no resolutionI was given a step process to retrofit the new keypad that required me to drill multiple new holesWhen I explained I do not have the skill set nor the proper equipment I was told to contact a lock smith at my expense these were close enough since the original keypad was replacedFor spending over $I would not expect to have to add or drill additional holes and comprise the integrity of the safe I would expect a replacement part that fits and works as the original
I own several Canon Safes for my business to lock up valuables The keypad locks fail regularly So for my personal safe I ordered a fingerprint safe It works pretty good so far However, in a move we lost the key My fault Batteries died so I followed their replacement key procedure online and registered my safe and paid the $for a key replacement That was on Dec 3rd It is now Jan 21st They promised about to biz days Then when it didn't show, it was up to biz days Now that it's been over well over 30, i'm getting upset I have been able to talk to them (Alpha Guardian, inc) on multiple occasions, each time they make new promises or blame FedEx I've had one tracking number for the last weeks and it looked like it was arriving on the 17th! Nope It didn't and then the same tracking number said they were waiting for shipping info On the 18th they sent me an email confirming a NEW order for the key I ordered the first of Dec!!!!! lol unbelievable unacceptable Please don't EVER lose your key, and don't expect good customer service...it's more of a rat race...and so far the RATS are winning Still no key and my guns are being held hostage by my own safe Life lessons
I purchased a Cannon Gun Safe at Costco in A couple years after the purchase I started having issues with the safe opening on the first tryI called customer service and left messages and never got the issue resolved to my satisfactionThe remedy I came up with, on my own, was to touch keypad slow and firmThat seemed to improve the situationOn 8/2/my safe would not openI entered the correct code and could hear it click but I could not spin the locks openI called customer service and Joe A [redacted] answered on the third ringLuckily, while I was on the phone with Joe I was able to get the safe open I told Joe the history of the key pad and he said let's get it replacedParts arrived yesterday (8/13) and I installed it todayIt was a 20-minute jobKeypad works great! Not sure if there is a new sheriff in the Customer Service department, but I am very pleased with getting this issue resolved and the service I got on 8/2/Thanks JoeYou Rock
Defective locking mechanism on their safe, company is aware of numerous complaints from customers but will not correct the problem [redacted] Safes locking system is defective causing the door to not openThe company solution is to send the same lock to replace the broken oneProblem is we have to pay a lock smith $to open the safe to put the same defective lock model back on the safeWe have researched this model and found numerous complaints from consumers regarding the same problemThis lock runs off a battery system which eats up batteries very quickly, so why put the same look back onThe locksmith we found to work on the safe says they work for Cannon safes and have to fix this problem all the timeSounds like a consumer scam to me, sell defective safes then send your contracted employee to charge $to fix it
Their safe the [redacted] is dangerous and they known it!!!!My wall safe malfunctioned and would not openI replaced the battery..still nothing What if at 3am a burglar breaks into your home and you roll over and put the numbers into your speed vault safe and NOTHING happens...poof you and your families DEAD....they have known about this flaw and have not recalled the safes...instead said buy a better battery..ARE YOU KIDDING ME?? My family could have died!!! They are unsafe and should be taken off the market!!!!
The keypad on my safe stopped working Replacement parts are covered under warrantyThe part they sent does not match Cannon [redacted] gun safe The SecuRam keypad stopped working I called them and they sent a replacement keypad per the warranty that was completely differentNone of the original pre-tapped holes would line upThe original was also a vertical mount and the replacement was a horizontal mount I called numerous times with no resolutionI was given a step process to retrofit the new keypad that required me to drill multiple new holesWhen I explained I do not have the skill set nor the proper equipment I was told to contact a lock smith at my expense these were close enough since the original keypad was replacedFor spending over $I would not expect to have to add or drill additional holes and comprise the integrity of the safe I would expect a replacement part that fits and works as the original