Thank you for taking the time to forward the concerns of our unhappy customerAlthough we have remedied the situation with the customer at the time of her purchase I will still further explain the situation so that you are informed on the matter The customer had ordered a cake for the date that she statedShe asked to pick up the cake after our closing.timeThe counter person assisting her made a mistake and wrote down the time not informing her that we do close at On the day of her pickup we made SEVERAL attempts to contact the customer but unfortunately she had not cleared her voicemail box so we could not leave a message and she did not return the multiple calls that we had left for herShe states that her phones voicemail is not set up which I am assuming is why we couldn't leave a message for the customerThis is why we ask for a phone number that we ca n reach you ON THE DAY OF YOUR ORDERBut we still made every attempt at calling her ALL day long to never receive a phone call back As a reputable business we make every attempt on making the matter at hand a positive oneWe offered her the cake the next morning to which she replied she did not need it but would take it if I would just give it to herUnfortunately there was nothing wrong with the cake and for her inconvenience I offered her 20% off the price of the cake, which is my profit on the item so I would make no money on the cake at allI understand that we were at fault for taking the order after our closing time,but she should also return a call if someone calls you more than one time during the dayIt would seem to me that the person calling me must have a reason to speak to me I once again apologize for her inconvenience and hope that she returns as a customer someday so that she does not have to purchase more expensive cakes at other bakeries
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
P.SI would like to just state that I never told this business that my phone voicemail was not set up or that it was too full, I told them that I did not receive a voicemailAlso that I am a college student and I can not answer my phone while in classLastly I do not appreciate as a customer receiving a message from the business that is unprofessionally written and as a reputable company they not only lied about what I said about my voicemail but also was very rude in their message to me i.ewhen they stated what they would do if they were receiving the phone call
Thank you for taking the time to forward the concerns of our unhappy customerAlthough we have remedied the situation with the customer at the time of her purchase I will still further explain the situation so that you are informed on the matter
The customer had ordered a cake for
the date that she statedShe asked to pick up the cake after our closing.timeThe counter person assisting her made a mistake and wrote down the time not informing her that we do close at On the day of her pickup we made SEVERAL attempts to contact the customer but unfortunately she had not cleared her voicemail box so we could not leave a message and she did not return the multiple calls that we had left for herShe states that her phones voicemail is not set up which I am assuming is why we couldn't leave a message for the customerThis is why we ask for a phone number that we ca n reach you ON THE DAY OF YOUR ORDERBut we still made every attempt at calling her ALL day long to never receive a phone call back
As a reputable business we make every attempt on making the matter at hand a positive oneWe offered her the cake the next morning to which she replied she did not need it but would take it if I would just give it to herUnfortunately there was nothing wrong with the cake and for her inconvenience I offered her 20% off the price of the cake, which is my profit on the item so I would make no money on the cake at allI understand that we were at fault for taking the order after our closing time,but she should also return a call if someone calls you more than one time during the dayIt would seem to me that the person calling me must have a reason to speak to me
I once again apologize for her inconvenience and hope that she returns as a customer someday so that she does not have to purchase more expensive cakes at other bakeries
Thank you for taking the time to forward the concerns of our unhappy customerAlthough we have remedied the situation with the customer at the time of her purchase I will still further explain the situation so that you are informed on the matter The customer had ordered a cake for the date that she statedShe asked to pick up the cake after our closing.timeThe counter person assisting her made a mistake and wrote down the time not informing her that we do close at On the day of her pickup we made SEVERAL attempts to contact the customer but unfortunately she had not cleared her voicemail box so we could not leave a message and she did not return the multiple calls that we had left for herShe states that her phones voicemail is not set up which I am assuming is why we couldn't leave a message for the customerThis is why we ask for a phone number that we ca n reach you ON THE DAY OF YOUR ORDERBut we still made every attempt at calling her ALL day long to never receive a phone call back As a reputable business we make every attempt on making the matter at hand a positive oneWe offered her the cake the next morning to which she replied she did not need it but would take it if I would just give it to herUnfortunately there was nothing wrong with the cake and for her inconvenience I offered her 20% off the price of the cake, which is my profit on the item so I would make no money on the cake at allI understand that we were at fault for taking the order after our closing time,but she should also return a call if someone calls you more than one time during the dayIt would seem to me that the person calling me must have a reason to speak to me I once again apologize for her inconvenience and hope that she returns as a customer someday so that she does not have to purchase more expensive cakes at other bakeries
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
P.SI would like to just state that I never told this business that my phone voicemail was not set up or that it was too full, I told them that I did not receive a voicemailAlso that I am a college student and I can not answer my phone while in classLastly I do not appreciate as a customer receiving a message from the business that is unprofessionally written and as a reputable company they not only lied about what I said about my voicemail but also was very rude in their message to me i.ewhen they stated what they would do if they were receiving the phone call
Thank you for taking the time to forward the concerns of our unhappy customerAlthough we have remedied the situation with the customer at the time of her purchase I will still further explain the situation so that you are informed on the matter
The customer had ordered a cake for
the date that she statedShe asked to pick up the cake after our closing.timeThe counter person assisting her made a mistake and wrote down the time not informing her that we do close at On the day of her pickup we made SEVERAL attempts to contact the customer but unfortunately she had not cleared her voicemail box so we could not leave a message and she did not return the multiple calls that we had left for herShe states that her phones voicemail is not set up which I am assuming is why we couldn't leave a message for the customerThis is why we ask for a phone number that we ca n reach you ON THE DAY OF YOUR ORDERBut we still made every attempt at calling her ALL day long to never receive a phone call back
As a reputable business we make every attempt on making the matter at hand a positive oneWe offered her the cake the next morning to which she replied she did not need it but would take it if I would just give it to herUnfortunately there was nothing wrong with the cake and for her inconvenience I offered her 20% off the price of the cake, which is my profit on the item so I would make no money on the cake at allI understand that we were at fault for taking the order after our closing time,but she should also return a call if someone calls you more than one time during the dayIt would seem to me that the person calling me must have a reason to speak to me
I once again apologize for her inconvenience and hope that she returns as a customer someday so that she does not have to purchase more expensive cakes at other bakeries