Cannon's Appliance Service Reviews (%countItem)
Cannon's Appliance Service Rating
Address: 1415 E Parker St, Lakeland, Florida, United States, 33801-2178
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+1 (863) 686-0124 |
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The compressor on my $3,000 LG Refrigerator malfunctioned in June 2019. The part is under warranty. I paid Cannon Appliance Service $529 in labor charges ($55 of that was for a part) to repair it. There were subsequently three separate incidents of the compressor malfunctioning over a four month period causing me to throw away hundreds of dollars worth of food. Cannon came back in twice to repair it but it kept malfunctioning so LG agreed to replace the compressor. Cannon's serviceman replaced it but we have since had several incidents of loud buzzing coming from the unit. Thirty minutes after the Cannon repairman returned and "fixed" the loud buzzing noise it started up again. We called immediately and were told by Rick, the service manager, that the repair is no longer under warranty and he refused to send the repairman back without another service charge. Today over a month later, the refrigerator stopped cooling once again. I have thrown away still more food. Rick has again refused to send a repairman without a service charge, despite the fact that I have already paid them over $500 to repair the unit for the same problem. The buzzing is so loud that I hear it throughout my house and as of now the refrigerator is not cooling. Cannon is refusing to stand behind their repair work.
Product_Or_Service: LG Refrigerator
Account_Number:
Repair I would like Cannon to send a repairman back to fix my refrigerator which is not cooling at this time and to repair the loud buzzing sound. If it does start cooling again it needs to be determined as to why it keeps sporadically malfunctioning and stops cooling for no apparent reason. I have been dealing with this issue for 6 months and it has obviously not been resolved.
We do apologize for the issue with the repair. We did in fact replace a compressor back in June of 2019. The part carried a 90 days parts warranty on the part from time of install. You contacted us back in December and advised us you weren't paying anything else and the refrigerator was making a noise. We agreed we would recheck the unit for possible other issues, but there would be in fact a service fee since it is out of our warranty period and a different complaint than originally of not cooling. We extended the normal 90 days and came to your home on several occasions free of charged to help solve the noise complaint that was happening when we were not present in the home. I would recommend you contacting the manufacture to obtain a parts and labor concession to resolve your new issue. We tried to work with you when you called, but was hung up on after explaining the warranty had expired both from our company and the manufacture by 3 months. We do apologize you are experiencing new issues again, but we would not be able to replace any failed components again since the warranty had expired. Best Regards to you.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is true that the compressor was replaced in June 2019 however there have been ongoing and recurring problems with both the cooling and the loud humming noise since the initial part replacement. The noise did not start until after the initial compressor replacement by Cannon's serviceman. The refrigerator was intermittently not cooling and then starting back up again ever since the initial service call, causing repeated incidents of spoiled food. Cannon was called back in several times because the refrigerator was never properly repaired. The service manager was not trying to resolve the problem during the last phone conversation, as was stated. He informed me that if I did not pay for another service call then "we were done" and he would not be returning despite the fact that the unit was still loudly humming and had once again stopped cooling. This has been an ongoing problem that was never resolved despite the issues having continued past his "90 Day Warranty".
We do apologize you are experiencing new issues again, but we would not be able to replace any failed components again since the warranty had expired. Best Regards to you.
After two years with another company failing to repair my refrigerator, I finally called canon. They came out and immediately diagnosed the problem with my Samsung refrigerator. In less than three days they called stating the parts were in and scheduled a time for the repairs. The technician was friendly, courteous and even offered to put my food back after he was done! Thank you very much for your excellent service. So glad to know that I do not have to replace this appliance.
Thank you for your feedback! We appreciate the review and your business.
Glad to hear it is working for you!
Was told $87.00 service call would be refunded after warranty repair was made and paid by *** first call was told waiting on payment 2nd call was told received payment on January 21st will need time to process 3rd attempt was told need to bring receipt showing refund. Now being told that $87.00 is not being refunded. By service manger.
We have sent a refund back to you, sorry for the confusion on the refund.
This company fixed my refrigerator when 3 other local companies could not. Not only were they reasonable priced, they were extremely knowledgeable, and professional. They have earned a life time customer, thank you!
Worst experience Do Not contract this company ever!!!
h" as he was walking out so I said oh OK YOUR MOTHER which struck a nerve. he turned around like he was going to do something and I told him he better get off my property. finally he had some common sense and started to leave but was still cursing behind his truck. told him to shut up and get out. Will never work with this company again will let all know of the unprofessional behavior. they are working the system for warranty work
They came onsite 4 times did not fix the issue at all, I feel because they get paid per job by MFG they were not doing it correctly. issues was the fridge was not making any ice, best buy replaced the ice maker which did not fix it so we had to get an "Advance Repair" which Whirlpool contracted this joke of a company. 1st tech Tyler was good as you see from the comments about this company, he explained to my wife what was needed and the process that was supposed to take place. The 2nd tech no personable skills, gets mad when you ask him questions because he is only here to fix stuff. He was here 3 times even though the dispatcher was told by my wife not to send him. the 2nd time he was here he was so careless he cut my power cable on my security camera. company took responsibility he was supposed to splice it and couldn't get it to work (what a surprise) I get here the 3rd service call and my mother is already here and upset because this disrespectful tech who doesn't know how to speak to women. I check my camera and it doesn't work he says call the office. He started to take the shelves out and I start to question him and he is trying to be short with me. I ask why it takes so many times to fix the issue, his response is I do what whirlpool says to do. I come and fix stuff, I say apparently not because you have been here 3 times. He gets instantly sensitive and says I will not stand here as you degrade my skills I will put this back. I say I expected you to not fix it as before so get out. Tell him 4 times to get out and as he is leaving he says I was leaving 1st. I said good get out, he says don't be a little "b
We do apologize for the issue, but the questions you asked were in a form of yelling curse words out the tech in the home (there is a lot left out on this review) It was even recorded with the manufacture over the phone, because the technical team could not hear the tech over the yelling in the back ground of you. The tech asked if you would please stop yelling and cursing at the him. You refused and he advised you he would be leaving. He left with no incident. Our goal is to complete calls the first time around, to make the customer happy and us have a profitable call. The manufacture only pays for one visit. All other visits are in the expense of the service company. This can be verified by the manufacture by calling them and ask for the claims department. The tech found the unit working properly at the last visit and proceeded to call the manufactures technical team to discuss the issue. That is when you and your husband got very verbally abusive at the tech again, because you were told by the manufacture that all we had to do is report the unit non repairable and they would replace your refrigerator. This procedure is only found to be done with the manufacture making the decision that the unit is non repairable, not the tech. It is very rare they will accept a non repairable unit. The lemon law does not include appliances unfortunately in the state of Florida. It is our ultimate goal to make our customer 100% satisfied. And we do apologize , but in this case we hope you can get another service company to hopefully resolve your issues.
Since the call was recorded that I was cursing at the tech or my 66 year old mother who was there was cursing and the tech asked to stop yelling and cursing at him please have a Revdex.com agent request those tapes and review them with me as so he can compare my voice to the recordings. I know my mother wasn't cursing only your tech was. No one cursed at the manager on the phone no one cursed at the dispatcher on the phone and no one cursed at the tech. Understand that I work in service repair, I know the game he tried to play and the trigger words he said to make it seem like it was me. I can't wait to hear the call. I don't need to lie I told you from the beginning what came out of my mouth. Your tech cursed at me with my daughter and mother the room... professional?? I think not, your goal is to cheat the system as you closed the initial call without following up to see if it worked. We had to call you 1st to say it wasn't working then argue with you about closing the call and then call Whirlpool to have them reopen the same ticket that you were not supposed to close. You told my wife well it closed and we will only come out if you call Whirlpool and to ensure they will pay for this new call. Revdex.com please pull the recordings of me cursing at this tech and let's speak.
We did not state you cursed at our office or manager, the issue was with the tech was being verbally abused by not only the women present at the home, and Mr J. Your manufacture had the voice recording, not us. We will reach out to the manufacture to see if we can obtain the phone conversation and forward this to you or the Revdex.com if they require it if they release it to us or if it was saved in your file. We closed the dispatch, and was not paid from the manufacture or the customer on this visit or the past visit. Another service company cannot use the same authorization number that is supplied to a certain service company. You can call the manufacture to discuss getting another service company and another authorization number to check the product again and hopefully get the problem resolved on your complaint. We wish you best of luck on your search. Best Regards to you.