Canteen Vending Services

Re: [redacted] ***; Case # [redacted] I am writing on behalf of Canteen, which is a division of Compass Group USA, Inc., in response to the complaint filed by Mr [redacted] regarding Canteen's operation of a vending machine at the Best Buy Distribution Center in MinnesotaIn his complaint, Mr*** indicated that a sign placed on a vending machine at the location stated that cash purchases receive a cent discount, but when he purchased the product with cash, he was charged the listed price without a discountCanteen makes customer service a top priority, and we have confirmed that any errors will be corrected at the Distribution Center as of todayWe have contacted Mr [redacted] and refunded the amount that he requested.Thank you for allowing Canteen the opportunity to respond to Mr***'s complaintI hope that the information provided in this letter, and Canteen's communication to Mr***, resolves the issueI will make myself available to answer any questions you haveSincerely, Compas Group USA, IncKathy A [redacted] Assistant General Counsel

My name is [redacted] with Canteen VendingI am responding to the letter I received from the Revdex.com regarding complaint ID [redacted] In the letter the complainant states that he contacted Canteen on 6/6/16, 6/7/and 6/8/however our system only shows that we receive a call from [redacted] on 6/8/Our account client, [redacted] Putterman, is in the HR department at Cardiac Science and we typically handle all communications through herI spoke with [redacted] yesterday afternoon and she was not aware of any complaints from [redacted] *** On a related note, the machine in question was slated to be permanently removed from this account on June 15th due to low salesOur client, [redacted] Putterman, was aware that the machine in question was being removedDuring the dates in question, the machine was placed in an “out of order” state at the account Please let me know if I can assist furtherKind regards

My name is *** *** with Canteen VendingI am responding to the letter I received from the Revdex.com regarding complaint ID ***.In the letter the complainant states that he contacted Canteen on 6/6/16, 6/7/and 6/8/however our system only shows that we receive a call from *** *** on
6/8/16.Our account client, *** Putterman, is in the HR department at Cardiac Science and we typically handle all communications through herI spoke with *** yesterday afternoon and she was not aware of any complaints from *** ***. On a related note, the machine in question was slated to be permanently removed from this account on June 15th due to low salesOur client, *** Putterman, was aware that the machine in question was being removedDuring the dates in question, the machine was placed in an “out of order” state at the account. Please let me know if I can assist further.Kind regards

Re: [redacted]; Case # [redacted] I am writing on behalf of Canteen, which is a division of Compass Group USA, Inc., in response to the complaint filed by Mr. [redacted] regarding Canteen's operation of a vending machine at the Best Buy Distribution Center in Minnesota. In his complaint, Mr. [redacted]...

indicated that a sign placed on a vending machine at the location stated that cash purchases receive a 10 cent discount, but when he purchased the product with cash, he was charged the listed price without a discount. Canteen makes customer service a top priority, and we have confirmed that any errors will be corrected at the Distribution Center as of today. We have contacted Mr. [redacted] and refunded the amount that he requested.Thank you for allowing Canteen the opportunity to respond to Mr. [redacted]'s complaint. I hope that the information provided in this letter, and Canteen's communication to Mr. [redacted], resolves the issue. I will make myself available to answer any questions you have. Sincerely, Compas Group USA, Inc. Kathy A. [redacted] Assistant General Counsel

I am rejecting this response because:
I have been refunded, but the sign stating you will get a 10 cent cash discount is still present.  Sign should be either removed entirely or replaced with a sign that states 'prices reflect a 10 cent cash discount'

Terrible business. greedy careless owners. I bought a SUV for several thousand dollars and after driving off the lot had no radio, the heat only worked on full blast and then the next day the car began stalling at red lights and died on the highway!!. the transmission fluid was leaking and they had to fix it as the car was only 24hrs old!. they refused to return the car against lenders policy. now a week later I lifted the hood and the engine coolant didn't even have 1 drop of fluid in there. ABSOLUTELY DO NOT BUY A VEHICLE FROM THIS BUSINESS [redacted]

My name is [redacted] with Canteen Vending. I am responding to the letter I received from the Revdex.com regarding complaint ID...

[redacted].
In the letter the complainant states that he contacted Canteen on 6/6/16, 6/7/16 and 6/8/16 however our system only shows that we receive a call from [redacted] on 6/8/16.
Our account client, [redacted] Putterman, is in the HR department at Cardiac Science and we typically handle all communications through her. I spoke with [redacted] yesterday afternoon and she was not aware of any complaints from [redacted].
 
On a related note, the machine in question was slated to be permanently removed from this account on June 15th due to low sales. Our client, [redacted] Putterman, was aware that the machine in question was being removed. During the dates in question, the machine was placed in an “out of order” state at the account.
 
Please let me know if I can assist further.
Kind regards