Canteen

Company states: We did the move for herWe moved the refrigerator and it was taken apart very carefullyThey were watching us while doing this and while we put it togetherThey said that they noticed a scratch on the refrigerator when they were signing off on itJust in case cents per
pound?. In an effort to rectify the situation I was willing them to give them the max pay out and plus I am reimbursing them the tipWe asked to have some sort of documentation/warranty information so we could be fairAt this point, we are not offering anything anymore since the consumer has already had the door replaced

I am no longer offering the the previous settlement due to the customers unwillingness to resolve the matter in a fair and reasonable matterI have responded every step of the way in an effort to resolve this claimI am no longer willing to speak with Mr *** regarding this matterOn separate occasions he has not followed through with his part of settling this matter, and is very difficult to deal withIf Mrs *** would like to contact me I would be willing to come to an agreement with her

I am rejecting this response because: I just want to clarifyIt was not a "scratch" It was a DENT We saved the panel in case it needs to be verified and took high definition picturesIf the mover will reimburse us the tip which was $($per mover x movers) and reimburse us the max allowed by the insurance I guess we have no choice but to accept

I as well have saved text messages between the customer and myself available for viewing. I also have a saved voicemail where he threatens to leave me bad reviews if I don't give him the refund he is asking me for. Most of the info in this last response has already been gone over and addressed in my last response with a couple of new lies. The supposed converstation his son heard is a lie, and was never mentioned until several days after the move took place. I know if I had people in my home that said something about stealing I would address it right away. My employees do not steal and my company has never been accused of stealing since the company started in 2005. The customer was the one making multiple comments about the underage neighbor that I do not feel comfortable sharing publicly and he will deny it anyways. As for my location, we operate a business that does not require that we have a location that is open to the public. All scheduling is done over the phone and all service is done at our customers locations. My business address is the address listed and I do accept mail at that location. In an effort to resolve this issue I will meet the customer half way against my better judgement and give him a $100 refund for the long lunch he is claiming even though it clearly says they took a half hour lunch on the signed contract. The furniture in question was not damaged by us, both pieces he had a hand in moving and forced himself upon the piece. He was asked repeatedly to let us do our job and refused to do so all day long.

The sofa that was stained was sitting in a storage wrapped in plastic, so there is no way for me to know that this stain was caused by us, and this is the first that I'm hearing about the ripped box spring. When the customer called me about the stain I informed her that the insurance...

provided at no charge is minimal and doesn't cover cleaning, but if she wanted to get a quote to have the sofa spot cleaned and get back to me I would compensate her for the cleaning. If she wanted to have the whole sofa cleaned, then we can talk about a partial reimbursement. She never called me back with the quote, instead left me negative feedback publicly attacking my business. My original offer still stands, but will not negotiate anything until the negative review is removed.

I am rejecting this response because:Once again it is riddled with lies and errors. I would do better to go to court and resolve this. He was never prevented from doing due diligence as he states. To the contrary, I said to him a number of times, would you like to come and see this? He never replied yes.Whatever legal advice he had was poor, if he had it at all. Once you go to court, the cost of reimbursements applies for expenses to collect what is rightfully yours.I am also not naive enough to remove accurate assessments of this extremely negative experience with him, thinking that he will all of a sudden behave in a trustworthy manor. This guy is a pathological [redacted].Please close this case, as unsatisfactory customer experience. And perhaps he will learn from it, and grow to be a better customer service provider. In the meantime, I have free speech and I will gladly share my experience with others to prevent them from having a similar experience. I believe that is why there is a Revdex.com and sites, like [redacted].

I am rejecting this response because:1.916 movers told me to send pictures of the sofa first and then he said we would go from there. 2. As you can see the company has still not responded to my request for a receipt. I will give a quote to the company and when the sofa is cleaned or spot cleaned I will take off the negative rewiew. Why would I take off the review before the work is done???

Please explain to me how I lied to you, or how I gave 2 different versions of what happened? Written communication is fine for me, I have no desire to speak with you on the phone. You have done nothing but call me names, and make me out to be a liar. I have record of all this as well. I will not be...

bullied into the resolution you are looking for. I explained to you my theory on what happened to the tiles and I also did the appropriate research to support my theory. I'm also on record that I don't believe you have a witness. How does any of this make me a liar. Just because I'm questioning your credibility does not make me a liar. As soon as I heard there was a problem I reached out to you immediately. It was your unwillingness to discuss the situation without cussing at me and calling me names that caused the communication to come to a stop. The pics speak for themselves. The damage on the bottom of the BBQ is not new damage, from the pics u can see that it looks rotted out. Who knows when that damaged happened. You said yourself that you had to get down on your knees to see it, and I've already explained to you why the tiles have pooped of the side. So explain to me why what I'm saying is being discredited by you and how does any of this make me a liar.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
That is the resolution that I had requested the next on the phone with you.  I will consider this $100.00 the refund of the $100.00 tip I gave your team and will call it even.  I do not have the time or the inclination to write a review of your business.  It was a one day experience with your team and we were not impressed.  You can mail it to the address you have on file.  Good day.

Response to 916 Movers response 8/18/17: I have saved the multiple texts between the owner of 916 movers and myself.  These are available for whomever needs to see them.  In them I explain and answer his rejections: The moving group of [redacted] and four other movers were not following instructions from the start, hence, they started grabbing items on the second floor and there was a loaded shotgun in the room they were in.  I moved it to my car and when one of the workers made a comment about it I made a joke about it being for home protection for those who need directions ie. burglars.  No threat was made to them and it was placed in a secure location.  It was not brandished at anytime. The moving group not following my instructions to move the first floor and then the second floor lead to a much longer move due to the multiple mixing of items at both homes.  At that time my  9 year old son came to me and  stated that we should not use these guys because they were talking about what they had scammed in the past from customers in front of him.   Against my better judgement I allowed them  to continue the move when I should have stopped it then.  Despite allowing them four hours to perfectly load the first truck two valuable items were damaged.  I had [redacted] call the owner and again: "we will make this right" is what we were told. The crew took an extra 30 minutes at lunch but if they all said they did not then maybe time does stand still.  I also conveyed to the owner that they group did do alot of standing around overall  during the move which he refuted.  I stated that they had time to leer at a young next door neighbor.   His response was to threaten to expose me to these neighbors even though I had just moved in, did not know them or had even met them. Last in retrospect it says volumes to me as a customer that you do not have a viable business address and demand that $500.00 cash payment and personal check to cover remaining amount.  This is not a professional moving business in my estimation.  I have used other moving companies, been happy using them, and they give a stark comparison to this group.  No amount of money will recover the grief these "professional movers" have caused me.