Canterbury Apartments

Spoke with Valarie from Mechanical Service, IncShe informed me when they inspected the unit an external pipe was found damagedThey can only assist what the home warranty company will allow them toAll information from Mechanical Service, Inc was submitted to the warranty company [redacted] Any request of documentation can be received through [redacted] or a second opinion can be requested from the home warranty company

Business will issue the consumer a refund in the amount of $***The refund check will be mailed directly to the consumer

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mrs*** called stated that Mechanical Service diagnosed her unit wrongShe assumed that they were going to be coming back out to fix the unit within the next week or soShe stated that she contacted the business with no response back (no definite answer was given about them coming back to fix the unitMrs*** then contact Micheal and Son to come out and look at the unitThey came out and charged her $*** but didn't repair or replace anythingMrs*** then contacted her Home warranty company and they sent *** *** *** *** out to look at the unitSome time last week *** *** *** *** replaced the damaged unit and was paid by the home warranty companyShe wants Mechanical Service to pay for the services provided by *** *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mrs*** called stated that Mechanical Service diagnosed her unit wrongShe assumed that they were going to be coming back out to fix the unit within the next week or soShe stated that she contacted the business with no response back (no definite answer was given about them coming back to fix the unitMrs*** then contact Micheal and Son to come out and look at the unitThey came out and charged her $*** but didn't repair or replace anythingMrs*** then contacted her Home warranty company and they sent *** *** *** *** out to look at the unitSome time last week *** *** *** *** replaced the damaged unit and was paid by the home warranty companyShe wants Mechanical Service to pay for the services provided by *** *** ***
Regards,*** ***

Revdex.com spoke with [redacted] from the company and she stated that they are in the process of fixing the leak and once the leak is fixed they are able to fix the hole. Regarding the peeling paint, she will be contacting the consumer to look at that problem today.

Spoke with Valarie from Te-Co Mechanical Service, Inc. She informed me when they inspected the unit an external pipe was found damaged. They can only assist what the home warranty company will allow them to. All information from Te-Co Mechanical Service, Inc was submitted to the warranty company...

[redacted]. Any request of documentation can be received through [redacted] or a second opinion can be requested from the home warranty company.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: ON OR BEFORE JUNE 15th 2014 I PAID MY DEPOSIT. MY MOVE IN DATE WAS JULY 7TH 2014,WHEN I GOT TO THE LEASING OFFICE TO SIGN MY LEASE THEN I WAS TOLD APARTMENT 24 WAS NOT LIVABLE DUE TO FLEA INFESTATION,THEREFORE MANAGMENT SUGGESTED UNIT 47 WILL BE READY THAT JULY 10TH 2014 MOVED IN ON JULY 11TH 2014 ON THE PROMISE THAT THE WOULD HAVE EVERYTHING DONE WITHIN THE NEXT FOLLOWING WEEK, TO MY SURPRISE THEY HAVE NOT BEEN BACK TO FIX ANYTHING,MY CEILING IN THE KITCHEN IS LEAKING WATER TERRIBLY OVER TOP OF THE VENT WHICH HAS SMELL NOW COMING FROM THE WATER DAMAGE ,THERE IS PEELING PAINT ON THE WALLS, A HOLE ALSO IN THE KITCHEN WHERE THE HOT WATER TANK IS LOCATED BATHROOM TUB IS A MESS HAVE CONTACTED LEASING OFFICE DAILY EITHER KNOW ONE IS THERE OR NOT ANSWERING THE PHONE,EVEN WENT TO THE OFFICE SEVERAL TIMES AND IT WOULD BE CLOSED BUT OFFICE HOURS ARE 9AM TO 5PM.THE NUMBER THEY GIVE YOU TO CALL AFTER HOURS ARE [redacted]AND I HAVE CALLED THAT NUMEROUS TIMES DID SPEAK WITH SOMEONE AND HE STATED WE WILL BE OUT TO FIX EVERYTHING BUT THAT NEVER HAPPENED AS OF YET ALSO YOU CANT LEAVE A MESSAGE ON THE PHONE NUMBER PROVIDED FOR AN EMERGENCY.THIS IS STRESSING ME OUT SERIOUSLY PLEASE HELP ME FIND A SOLUTION TO THIS PROBLEM. [redacted]Desired Settlement: IF IT IS NOT RESOLVED,I WOULD LIKE MY FULL DEPOSIT AND RENT RETURNED ANY COURT COST OCCURRED,REIMBURSED FOR TIME LOST FROM WORK,THE COST OF HAVING TO TRANSFER UTILITIES FROM UNIT 24 TO 47 AND ALL THE STRESS IT HAS CAUSED.1. FIX WHATS WRONG WITH THE APARTMENT.2. GIVE ME A BETTER UNIT WITHOUT NEEDING ANY REPAIRS3 PAY ALL COST IF ANY NEEDED TO TRANSFER UTILITIES TO ANOTHER UNIT

Business

Response:

Revdex.com spoke with [redacted] from the company and she stated that they are in the process of fixing the leak and once the leak is fixed they are able to fix the hole. Regarding the peeling paint, she will be contacting the consumer to look at that problem today.