Canterbury Heights

The customer picked up his running boardsthanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We initially signed a purchase agreement that did not include a cosigner The dealership asked us to return to the dealership and sign a new purchase agreement with a cosigner, which we did Either way, I spoke with Mario D***, and the sales manager who both assured me that they would rectify the issue with a car replacement I cannot get either of them on the phone to have them live up to their agreement.I am unclear how the Revdex.com can assist, please let me know if it is time to initiate litigation.Thanks.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon,Please forward me a copy of the invoice that HANN Financial sent you so I may investigate the nature of the charges and further assist you.Thank you

I am sorry you were not completely satisfied with your service experience and I have taken the time to review and research your claimI spoke with Veronica at *** *** and she has no record on file that your rental charges would be covered 100%I also called *** and they informed me
that you requested an upgraded rental vehicle from our standard $per day compact, a Honda Civic, which is the same type of car, a civic, that you brought in for serviceTheir records indicate that you rented a mid-size sedan, Chrysler 200, for the first few days and then a large SUV, Nissan Rogue, for the remaining week, both of which have a rental fee of $per dayAt this time, *** *** will only authorize a dealer reimbursement of $which was paidAs our Service Manager informed you, we have asked *** *** to review your case on a Customer Goodwill level if you contact *** *** Customer Hotline and choose Campaigns DepartmentThey have the authority to approve items above and beyond dealership authorizationsI hope this information is helpfulThank you

It will show as a service and parts credit in your customer historyEvery time your car is serviced, the amount will be deductedYes, the credit will be good at Tarrytown Honda. Thanks and enjoy your day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was aware that the car had to be orderedThe salesperson that I dealt with which resigned for no apparent reason did not disclose that the car was being driven from Albany, NY to Tarrytown, NYI was NEVER, NEVER told about the mileageIf you buy a new car you expect the car to have 10-miles unless they tell you that it's a 'dealer used car." Additionally the distance from Albany to Tarrytown is miles, why did this car have miles? You mean to tell me it was test driven miles? Ridiculous!Yes, the manager VL told me about the refund the same day I sent the letter; he called and left a message to call him and when I called him back he said, I quote: - "Oh yes, is this about the refund? Yeah,Yeah you didn't get it yet? Yeah you'll get it, you'll get." Me - Thank you for your help! No amount of money was mentioned.Yes, I did have a choice not to buy the car but I had a custom installed remote starter for an additional $and I was pressured by the manager and salesperson and felt guiltyPlease show good customer service!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are sorry that you are still unsatisfied even though we submitted your claim to *** *** on your behalf and according to your statement they have agreed to reimburse you the amount of your claimPlease understand that no one made any statements as *** told us both vehicles you were in were both at the higher rateWe are happy that your claim will be paid and resolved as we had submitted to *** ***Unfortunately, *** *** will reimburse customers directly as a good will instead of going through at the dealership levelAgain, we are happy that we were able to assist in getting your complaint resolved and paid via *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
You sold me a car and told me the trade in was no problems that you were buying the trade in car Black LX Civic this was to do the deal for the new car or I never would have done the deal or took my insurance off the traded car

To who it may concern,In reference to the complaint, the customer was aware at time of sale that we did not have the color they requested in stockThey were also aware that we would have to acquire it from another dealer and it would have miles on itIn speaking with my management team, at no time
did anyone agree to a dollar refundis what the customer paid for their extended warrantyIf the customer was unhappy with the miles on the car, they should not have accepted delivery and requested another vehicleAs a good faith measure, I would be willing to set up a service credit for the customerJack R***VP of Operations

Good Afternoon,We have no record of this customer either purchasing or servicing their car at Tarrytown Honda. Regards,*** ***VP of OperiationsTarrytown Automotive Group

Good afternoonI am having your file pulled from the archives so we may review your purchase detailsWould it be possible for you to meet with our Dealer Manager next week to review the particulars of your transaction as well as any potential refund?Thank you for your cooperation

Good Morning, I spoke to *** *** and refunded him the amount in questionIf *** *** has any additional questions he can reach me at ***. Thanks and enjoy your day, Jack R***

The customer picked up his running boards. thanks

Good Morning,Customers paperwork was processed in a timely fashionUnfortunately *** delivered the paperwork to the wrong addressThey did confirm we had the right address and it was their mistakePaperwork was redone and the customer now has his paperworkWe apologize for the delay, but it
was out of our control.Regards,Jack R*** VP of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

How will the $200 service credit be set up? Do I have to use Tarrytown Honda for service?Thanks
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon,There is nothing on the purchase order nor does the paperwork indicate a Pilot with sensing. After almost a year, there is really nothing the dealership can do at this point. If the customer would like to explore the possibility of trading that vehicle in on a vehicle with sensing, we...

would be happy to explore that option with no guarantees. Please understand that the payment will be higher. I also spoke to the management team and no one had any conversation with the customer about this situation. The current management team is the same management that was here when the customer leased their vehicle.Please let me know if any additional information is needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID* [redacted], and have determined that my complaint has NOT been resolved because:

I just reviewed what the service department said and its a complete lie.  I had to get a new rental car from [redacted] because the one I was in, had a bubble in the tire. That was not safe for me to drive.  Tarrytown Honda is the worse car dealership and I will never go there again.  I spoke with [redacted] and they have agreed to pay me the balance since, Tarrytown Honda is not.  I will make sure that I tell everyone about my horrible experience with Tarrytown Honda and they should stay clear of that service department. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon,I did verify that the vin number on the purchase order and the contract match. Again, if you would like to try and trade up, we will be happy to assist. Not sure if it is feasible for you, but we will do our best. Thank You, Jack

The customers received a credit on her credit card. I am sorry for the delay.