Canterbury Park

We received your request for a response regarding a complaint filed by *** *** on May 10th In reviewing the letter I see that it was dated for May 2nd and that this is the second notice, though I have checked with several parties and this is the first notices we have received I
do apologize for the last minute response, though as you can see we first became aware just this Tuesday, May 10.We have been in communication with Mr*** on a number of dates and are in the process of working towards a resolution He has been back to play at our facility several times in the past few weeks.Please feel free to contact me directly to follow up as needed Thank you for your time. Jennifer ***Director of Guest ServicesCanterbury Parkj***@canterburypark.com###-###-####

We received the order on 09.28.16 and replied to the customer via our message board which is our main form of communication.  Once the customer  places an order they are informed of this.  Once a message is placed on the message board it then generates an email to the...

customer as well.  Allowing them to if they wish, to reply by email or message board.  Calling is always an option as well, as if the customer service representatives are away from their desks there is an answering machine for the customer to leave a message.Our production time is approximately 8 weeks with additional time during our busy seasons of graduation and Christmas. The customer was given an estimated ship date of 12.09.2016.  He was also offered a complimentary card with a rendering of the ring if he wanted one to present to the recipient if it was a gift.  The customer's ring is near completion and is expected in our office next week, which would be close to the estimated shipping date the customer was given.  We have not had any messages on our answering machines from this customer nor have we taken any calls from him, messages from him on the message board or emails.  We try our best to answer all of our calls but we rely on customer's leaving messages if we are away from our desks as we have a large clientele, receive many phone calls daily and have many tasks at hand.We are at the height of our season and we are sorry if he is not satisfied with our service, as our customers are very typically very happy with their ring and the service we provide. We receive many emails and calls weekly with customers who are pleased and we have many repeat customers both personal and corporate. It saddens us to know the customer was not happy as we truly do our best to keep our customer's satisfied.Please find a copy of our message board communication attached. We will reach personally reach out to the customer, as his ring is almost complete and he had designed a beautiful ring.  If he is not satisfied, we will gladly refund his ring in full. As our policy is a 30 day guarantee from receipt less shipping and custom tooling fees. Our hope is that he accepts his ring before he decides to cancel the order as we feel he will be very pleased with his beautifully designed ring. Sincerely,[redacted] RingCompany.comCustomer Service