I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Customer contacted us in march of on a mattress purchased in As a courtesy we tried to contact the manufacture for the customer to inquire if the issues with the mattress are covered under the manufacture warranty I am not sure if the customer try to contact Englander the
manufacture directly or not So we did attempt to The Englander Mattress was manufactured by Spears Mattress company out of Rome, GaIn the past couple of years it appears Spears Mattress was sold to a different company and we tried to do some research to find out who to contact for warranty issues In the mean time we were trying to find a local solution to have a new cover made for the customers mattress Which the original complaint was that the mattress was busting at the seams at the base of the mattress Which in our experience this is usually caused by improper handling of the mattress weather it be moving the mattress or trying to lift and rotate improperly for the mattress is extremely heavy In the process of trying to solve the issue for the customer the customer sent us a letter in regards that he did not want a new cover and wanted a full refund Again this being a manufacture warranty the customer should deal directly with the manufacture since we could not resolve the issue locally and would have to have the manufacture refund the customer From what we have discovered I our research the Englander Mattress company is available to be contacted at ###-###-####
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Customer contacted us in march of on a mattress purchased in As a courtesy we tried to contact the manufacture for the customer to inquire if the issues with the mattress are covered under the manufacture warranty I am not sure if the customer try to contact Englander the
manufacture directly or not So we did attempt to The Englander Mattress was manufactured by Spears Mattress company out of Rome, GaIn the past couple of years it appears Spears Mattress was sold to a different company and we tried to do some research to find out who to contact for warranty issues In the mean time we were trying to find a local solution to have a new cover made for the customers mattress Which the original complaint was that the mattress was busting at the seams at the base of the mattress Which in our experience this is usually caused by improper handling of the mattress weather it be moving the mattress or trying to lift and rotate improperly for the mattress is extremely heavy In the process of trying to solve the issue for the customer the customer sent us a letter in regards that he did not want a new cover and wanted a full refund Again this being a manufacture warranty the customer should deal directly with the manufacture since we could not resolve the issue locally and would have to have the manufacture refund the customer From what we have discovered I our research the Englander Mattress company is available to be contacted at ###-###-####
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]