Canton House

In receipt of your request of correspondence to an complaint filed by Ms [redacted] regarding disputing an over charge credit card payment against the actual purchase on September 24, We had contacted the filer, Ms***, per our telephone conversation, she agreed the correct over charge amount total is it was mishandling by a new trainee with out notifying the manager not the supervisorWe had refunded the agreeable amount with the filer, Ms [redacted] in the amount of by check # [redacted] forwarding to her via [redacted] first class mailEnclosed is a copy of the refund check and the letter addressed to Ms [redacted] ***We truly regret this had to happen and caused inconvenience to our customerWe believe this should resolve this complaintFurthermore, we will reinforce training with all cashiers regarding the proper procedure and handling on all credit card payments transactionsThank you for your assistance regarding thisplease feel free to contact me if you have any questions