Complaint: [redacted]
I am rejecting this response because: The company threw my table over the second floor porch. I have a witness besides myself. We did not sign a contract. We signed a receipt of goods with no explanation of anything to do with insurance or the 0.60 per pound rate they have. We have witnessed to how they delivered our furniture from people outside our household. My jewelry got lost because of their negligence treating my move. The movers told us their company was going to take care of our damage if we complaint ontime. We did. We were not treated with respect or as a consumer.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:1) With an imminent departure from the country on Monday, June 6th there was no possibility that Apache would have the time to return to Houston from Austin to redo the reckless work that was performed in the storage unit without our supervision. Our instant action to correct furniture turned on its side and remove boxes and poles leaning against priceless paintings was crucial to prevent further damage.2) Where the lead mover (the one who led the others to act maliciously) would have felt he had our permission to unload without our being there is unknown to us. The crew should have in no way begun the process of unloading without our being there.3) With 20 years of experience, Apache Moving employees should have grown accustomed to reading labels on boxes like "fragile - nothing on top" or "store standing this side up". We went through painstaking measures to ensure that all items were labeled in a way that made for safe and easy storage. All of these labels were ignored. For example, our prize chandelier that was clearly labeled "nothing on top" was stored underneath three boxes filled with books.4) Photographs were taken of the poor state that Apache left our items in prior to them being moved. But again, even if we had moved them it was because of the need to prevent further damage. As business professionals who have moved many times over the years, we can recognize when a moving company has taken care of our things and when they've been reckless. Furthermore, why would we purposely harm our prized items when we have little time to deal with such matters as this? 5) In all sincerity, this is less about the money that we will have to reinvest in our things and more about what's right versus wrong. These are the American values that have been instilled in us since growing up and we'd like to be compensated for the damages we've suffered and/or to see Apache rebuked in a commensurate way that leads to other professionals like us to be shielded from careless and malicious service like Apache's.
Regards,
[redacted] & [redacted]
Complaint: [redacted]
I am rejecting this response because:As a customer I feel as if I was coerced to sign the contract regarding the insurance and damage to my furniture. Although no one forced me to sign it, I in good faith, believed the employees who reassured me that all damages would be taken care of. My table was tossed over the balcony of the apartment complex. It is not surprising that the table broke. That was the only piece for furniture the movers could own up to at the moment we signed the contract. The furniture was not wrapped, and damage occurred due to the dolly's lack of padding. The dolly padding was worn so every wooden piece of furniture has marks where the dolly touched it. These damages were not seen until after the time given to complain to the company, which is why it was not in my initial email. It was not until my daughter noticed damage to her furniture that I even thought to check mine. Regarding my ring: my jewelry was found scattered on the ground from the moving truck to my bedroom. Due to the dresser being pulled up the stairs by one employee by himself, the dresser hit hard every step up the stairs, upside down. We could hear the jewelry in the dresser as it went up the stairs. The employees did help us gather the jewelry and spent time prying pieces from the dresser that had gotten stuck in the move.The fact is that before I moved, the ring was with the rest of my jewelry and afterwards, the ring was the only article that was missing. Its a matter of the way the dresser was moved that caused several articles to be scattered across the, truck, yard, dresser, and home. The dresser was so heavy, the other two movers should have been helping guide and lift the dresser up the stairway. Apache has not taken any responsibility for this. Not even an apology. In mediation we were given an option to settle out for $85, which the company claims is more than enough. My issue is, my furniture had no damage before the move. Total my furniture cost me over $3000. The employees did not explain to me that although the company would take responsibility, the furniture wouldn't really be covered. I was not offered a higher insurance rate either. The company offers moves based on time or by piece of furniture. I used the latter. There was not a time limit, I simply wanted my furniture moved. As a consumer, I hired the moving company to help me move. I obviously could not move my furniture alone. So it was disappointing to me that anything was damaged at all. Accidents happen, but for several damaged articles to be the final product? Who would want that? Why even pay for movers to begin with? To be called a liar, when I saw with my own two eyes my table go out my back doorway and over the balcony, or to watch the dresser hit hard on every step as one man tried to pull it up stairs is very frustrating. I understand the weight of $.60 per article damaged, but how do you measure that? No one came to my house to see how heavy the furniture was. This was not explained to me in detail at all. Simply told that they would not do anymore, again, without ever hearing an apology for my claim. As a consumer, and an honest person, I feel very disrespected for how this claim was handled. From the initial complaint, I felt as if my claim was more of an inconvenience to deal with, and on several occasions was made to feel like a liar. I understand the technicalities involved, but that should not discount my feelings about this service provided. The incredibly sad part is, the movers were kind and made me feel as if my claim would be taken care of. It was the way the company handled the claim after the fact that has caused the most grief in my opinion. No business should make a consumer feel this way, ever.this is Apache so called contract:
Regards,
[redacted]
Good Day Mr. [redacted],
I do regret that a couple of items substained loss and/or damage during your move. Moving companies in the great state of texas have very strict guidelines that must be followed. As was mentioned in our verbal and written conversation, we accepted your last...
communication as a denial of acceptance of Apache Moving's final settlement amount on your claim. As was mentioned in the final settlement letter, the weight for any item(s) that you are claiming loss and/or damage to is located in the Joint Military Table of Weights and Depreciation Guide. Again, please refer to your signed contract from July 31, 2016 in which you were made aware of the Carriers Liability prior to the start of your move. You did initial the Carrier's Liability clause on your moving contract which states" A households goods carrier's liability for loss or damage to any shipment is $.60 per pound per article unless the carrier and shipper agree in writing, to a greater level of liability." Apache has followed the quidelines required by the Texas Department of Motor Vehicles. As for one of the crew members complaining during your move, this has been addressed with him in person. He should have never mentioned any of his personal business with you ar any of Apache's customers. Please know this will not happen again.
Tell us why here...Apache Moving did everything we are requred by TXDMV to do.The most recent responce by [redacted] says that she did not sign the contract and was unaware of the .60 per pound insurance.Apache Moving and [redacted] went through mediation with TXDMV and [redacted] is very aware that she signed off on both .Apache Moving made an offer of more than the minimum settlement of .60 per pound and she refused the offer.
Thank you,
[redacted]
Apache Moving
Apache Moving & Storage To Whom It May Concern: July 19, 2016 First, let me start by saying how disheartened I am by hearing of this claim. Apache Moving is a 20-year-old moving company who takes great pride in our service. I feel very fortunate to have such professional, skillful...
movers working with me. None of our crewmembers would ever act malicious. I, [redacted] (owner), did a complimentary walk through prior to Ms. [redacted] move date. The moving proposal with the full inventory from her pick up address was given to Ms. [redacted] via email and telephone. She never made any amendments to her inventory prior to her move date after the walkthrough. She was made aware that the trailer size that is dispatched the day of the move is based off of the inventory in her moving proposal; therefore, if the trailer was full, there would be no room for unseen items in storage. The moving proposal did not include moving any items from one storage unit into another storage unit in Austin, TX. As far as any damages Ms. [redacted] is claiming, we chose to deny her claim. The denial was based on the fact that Ms. [redacted] went back to the final storage unit and moved things around or in her own words "I went back to the facility on Sunday 5th of June to finish undoing the mess that Apache movers left our items in." She also used phrase such as "if painting are damaged". This again does not prove that Apache caused any damage to any of Ms. [redacted] belongings. Apache cannot accept responsibility for items that were moved by the customer after we originally moved them. Also, we cannot be held responsible for items you think may be damaged. Sincerely, [redacted] Owner
Complaint: [redacted]
I am rejecting this response because: The company threw my table over the second floor porch. I have a witness besides myself. We did not sign a contract. We signed a receipt of goods with no explanation of anything to do with insurance or the 0.60 per pound rate they have. We have witnessed to how they delivered our furniture from people outside our household. My jewelry got lost because of their negligence treating my move. The movers told us their company was going to take care of our damage if we complaint ontime. We did. We were not treated with respect or as a consumer.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:1) With an imminent departure from the country on Monday, June 6th there was no possibility that Apache would have the time to return to Houston from Austin to redo the reckless work that was performed in the storage unit without our supervision. Our instant action to correct furniture turned on its side and remove boxes and poles leaning against priceless paintings was crucial to prevent further damage.2) Where the lead mover (the one who led the others to act maliciously) would have felt he had our permission to unload without our being there is unknown to us. The crew should have in no way begun the process of unloading without our being there.3) With 20 years of experience, Apache Moving employees should have grown accustomed to reading labels on boxes like "fragile - nothing on top" or "store standing this side up". We went through painstaking measures to ensure that all items were labeled in a way that made for safe and easy storage. All of these labels were ignored. For example, our prize chandelier that was clearly labeled "nothing on top" was stored underneath three boxes filled with books.4) Photographs were taken of the poor state that Apache left our items in prior to them being moved. But again, even if we had moved them it was because of the need to prevent further damage. As business professionals who have moved many times over the years, we can recognize when a moving company has taken care of our things and when they've been reckless. Furthermore, why would we purposely harm our prized items when we have little time to deal with such matters as this? 5) In all sincerity, this is less about the money that we will have to reinvest in our things and more about what's right versus wrong. These are the American values that have been instilled in us since growing up and we'd like to be compensated for the damages we've suffered and/or to see Apache rebuked in a commensurate way that leads to other professionals like us to be shielded from careless and malicious service like Apache's.
Regards,
[redacted] & [redacted]
Complaint: [redacted]
I am rejecting this response because:As a customer I feel as if I was coerced to sign the contract regarding the insurance and damage to my furniture. Although no one forced me to sign it, I in good faith, believed the employees who reassured me that all damages would be taken care of. My table was tossed over the balcony of the apartment complex. It is not surprising that the table broke. That was the only piece for furniture the movers could own up to at the moment we signed the contract. The furniture was not wrapped, and damage occurred due to the dolly's lack of padding. The dolly padding was worn so every wooden piece of furniture has marks where the dolly touched it. These damages were not seen until after the time given to complain to the company, which is why it was not in my initial email. It was not until my daughter noticed damage to her furniture that I even thought to check mine. Regarding my ring: my jewelry was found scattered on the ground from the moving truck to my bedroom. Due to the dresser being pulled up the stairs by one employee by himself, the dresser hit hard every step up the stairs, upside down. We could hear the jewelry in the dresser as it went up the stairs. The employees did help us gather the jewelry and spent time prying pieces from the dresser that had gotten stuck in the move.The fact is that before I moved, the ring was with the rest of my jewelry and afterwards, the ring was the only article that was missing. Its a matter of the way the dresser was moved that caused several articles to be scattered across the, truck, yard, dresser, and home. The dresser was so heavy, the other two movers should have been helping guide and lift the dresser up the stairway. Apache has not taken any responsibility for this. Not even an apology. In mediation we were given an option to settle out for $85, which the company claims is more than enough. My issue is, my furniture had no damage before the move. Total my furniture cost me over $3000. The employees did not explain to me that although the company would take responsibility, the furniture wouldn't really be covered. I was not offered a higher insurance rate either. The company offers moves based on time or by piece of furniture. I used the latter. There was not a time limit, I simply wanted my furniture moved. As a consumer, I hired the moving company to help me move. I obviously could not move my furniture alone. So it was disappointing to me that anything was damaged at all. Accidents happen, but for several damaged articles to be the final product? Who would want that? Why even pay for movers to begin with? To be called a liar, when I saw with my own two eyes my table go out my back doorway and over the balcony, or to watch the dresser hit hard on every step as one man tried to pull it up stairs is very frustrating. I understand the weight of $.60 per article damaged, but how do you measure that? No one came to my house to see how heavy the furniture was. This was not explained to me in detail at all. Simply told that they would not do anymore, again, without ever hearing an apology for my claim. As a consumer, and an honest person, I feel very disrespected for how this claim was handled. From the initial complaint, I felt as if my claim was more of an inconvenience to deal with, and on several occasions was made to feel like a liar. I understand the technicalities involved, but that should not discount my feelings about this service provided. The incredibly sad part is, the movers were kind and made me feel as if my claim would be taken care of. It was the way the company handled the claim after the fact that has caused the most grief in my opinion. No business should make a consumer feel this way, ever.this is Apache so called contract:
Regards,
[redacted]
Good Day Mr. [redacted],
I do regret that a couple of items substained loss and/or damage during your move. Moving companies in the great state of texas have very strict guidelines that must be followed. As was mentioned in our verbal and written conversation, we accepted your last...
communication as a denial of acceptance of Apache Moving's final settlement amount on your claim. As was mentioned in the final settlement letter, the weight for any item(s) that you are claiming loss and/or damage to is located in the Joint Military Table of Weights and Depreciation Guide. Again, please refer to your signed contract from July 31, 2016 in which you were made aware of the Carriers Liability prior to the start of your move. You did initial the Carrier's Liability clause on your moving contract which states" A households goods carrier's liability for loss or damage to any shipment is $.60 per pound per article unless the carrier and shipper agree in writing, to a greater level of liability." Apache has followed the quidelines required by the Texas Department of Motor Vehicles. As for one of the crew members complaining during your move, this has been addressed with him in person. He should have never mentioned any of his personal business with you ar any of Apache's customers. Please know this will not happen again.
Respectfully,
[redacted]
Owner
Apache Moving and Storage
Tell us why here...Apache Moving did everything we are requred by TXDMV to do.The most recent responce by [redacted] says that she did not sign the contract and was unaware of the .60 per pound insurance.Apache Moving and [redacted] went through mediation with TXDMV and [redacted] is very aware that she signed off on both .Apache Moving made an offer of more than the minimum settlement of .60 per pound and she refused the offer.
Thank you,
[redacted]
Apache Moving
Apache Moving & Storage To Whom It May Concern: July 19, 2016 First, let me start by saying how disheartened I am by hearing of this claim. Apache Moving is a 20-year-old moving company who takes great pride in our service. I feel very fortunate to have such professional, skillful...
movers working with me. None of our crewmembers would ever act malicious. I, [redacted] (owner), did a complimentary walk through prior to Ms. [redacted] move date. The moving proposal with the full inventory from her pick up address was given to Ms. [redacted] via email and telephone. She never made any amendments to her inventory prior to her move date after the walkthrough. She was made aware that the trailer size that is dispatched the day of the move is based off of the inventory in her moving proposal; therefore, if the trailer was full, there would be no room for unseen items in storage. The moving proposal did not include moving any items from one storage unit into another storage unit in Austin, TX. As far as any damages Ms. [redacted] is claiming, we chose to deny her claim. The denial was based on the fact that Ms. [redacted] went back to the final storage unit and moved things around or in her own words "I went back to the facility on Sunday 5th of June to finish undoing the mess that Apache movers left our items in." She also used phrase such as "if painting are damaged". This again does not prove that Apache caused any damage to any of Ms. [redacted] belongings. Apache cannot accept responsibility for items that were moved by the customer after we originally moved them. Also, we cannot be held responsible for items you think may be damaged. Sincerely, [redacted] Owner