Cantu Moving, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of
Regards,
*** ***
From: *** *** ***
Sent: Tuesday, March 25, 10:AMTo: drteamSubject: RE: Revdex.com Dispute ***
The form did not provide a space
for details; my apologies. Cantu Movers did not provide any resolution in
their response. Unfortunately the truck was packed incorrectly by their
employees. Regardless of whether this had been an in-town move that they
handled from beginning to end or across the country, items would have been
damaged due to how the truck was packed. Cantu Movers was specifically
instructed multiple times that this was a cross-country move. I went
through an inventory of my belongings with them in order to ensure the correct
number of movers would be assigned to the move, and rented a truck with more
than enough space for my belongings
They sent a total of two
individuals not four as was discussed. The two men that showed up came
over three hours late. The movers packed the front part of the truck with
boxes as is standard in a move. What was not standard and completely
unacceptable was that boxes marked fragile and specifically pointed out by me
were packed beneath large heavy boxes causing damage during the loading
process. It was so bad that I witnessed the younger of the two men throw
a box marked as fragile onto the truck and spoke with him specifically after
regarding this.
Secondly, each row of boxes/
furniture should have been secured in place with bungee cords or rope; both of
which I provided as requested that they be used. This prevents shifting
of items during transit. Items were not packed tightly into the truck as
should have been done causing further damage and a reduction in available
space.
Next, I had rented dozen
furniture blankets for use during this move; however the movers did not wrap
multiple wooden items in the blankets as instructed.
Finally, once the men got to
packing the back of the truck they realized that they were out of space.
I specifically asked that they remove the furniture items, wrap them in
blankets and repack them so as to be secure and allow for additional room
This was my third cross-country
move in the past two years and eleventh move in the last seven years so I have
a little knowledge of how a truck is supposed to be packed. I have never
had my items so badly damaged before and am shocked that they are not willing
to accepted any responsibility whatsoever. I have already disputed the
charge for their moving services with my bank as I was required to pay this
prior to the completion of the truck being packed
Needless to say, I am upset and
disappointed
Regards,
*** ***

From:
sans-serif;"> [redacted] Sent: Thursday, March 20, 2014 11:13 AMTo: drteamSubject: claim #[redacted] 
This is in response to claim # [redacted]                                                                                                                                 3/19/14 
We loaded the van for Ms. [redacted], Yes were late .We  loaded her household goods packed by Ms [redacted]
. We are very sorry that all did not fit .We  did not drive the truck to New Jersey  and did not unload . We have no idea how the drive and un load  went> We are not responsiable for her outcome. We only loaded .If her truck was a 26. I am sorry it did not all fit. Her responsiably  was taken upon her driving . And her unloading. We hate to see furniture damaged . Her furniture looks like a lot of particle board and that does not move very well . its not real wood . No mover will take any  kind of coverage once its cross state lines and we are not driving . We are only Texas movers. We feel bad because of the damage. But we can not take any   action on out part. .AS FAR AS THE FURNITURE SHE GAVE AWAY THAT WAS BETWEEN HER AND HER MOVERS. WE WILL NOT PAY FOR ITEMS SHE DID NOT TAKE. .
 
 
Thank you
  [redacted]