The following is our reservation cancellation policy that is presented at check out and needs to be "checked" by customer to purchase tickets. The cancellation policy is clearly stated. In this particular circumstance, the weather forecast was calling for over 12 inches of snow....
Other customers signed up for this particular class had been calling Canvas, Corks and Forks to cancel their reservation as driving conditions could be treacherous. We also felt it was inconsiderate to have staff travel in those conditions. These circumstances left Mr. Bailie and guest as the only two participants for the class. All cancelling participants received Gift Cards for the purchase price without question or haste, as this is the policy they agree'd to when purchasing the tickets for the event. As stated, Canvas, Corks & Forks reserves the right to cancel classes under any circumstance.... for lack of attendance, for weather conditions etc. ATTENTION: Doors open 15 minutes prior to class time. Cancellations within a 48 hour time frame will be given a CREDIT to return. NO REFUNDS are issued. Canvas, Corks & Forks reserves the right to cancel/re-schedule classes for any circumstance.We look forward to having you join us to Paint, Sip, EAT!!!We apologize that Mr. [redacted] was the only customer to over look this integral step within our check out process. As an extended courtesy, we will refund the $130 amount as it seems interest of their attendance within our studios is not greeted by either parties.
The following is our reservation cancellation policy that is presented at check out and needs to be "checked" by customer to purchase tickets. The cancellation policy is clearly stated. In this particular circumstance, the weather forecast was calling for over 12 inches of snow....
Other customers signed up for this particular class had been calling Canvas, Corks and Forks to cancel their reservation as driving conditions could be treacherous. We also felt it was inconsiderate to have staff travel in those conditions. These circumstances left Mr. Bailie and guest as the only two participants for the class. All cancelling participants received Gift Cards for the purchase price without question or haste, as this is the policy they agree'd to when purchasing the tickets for the event. As stated, Canvas, Corks & Forks reserves the right to cancel classes under any circumstance.... for lack of attendance, for weather conditions etc. ATTENTION: Doors open 15 minutes prior to class time. Cancellations within a 48 hour time frame will be given a CREDIT to return. NO REFUNDS are issued. Canvas, Corks & Forks reserves the right to cancel/re-schedule classes for any circumstance.We look forward to having you join us to Paint, Sip, EAT!!!We apologize that Mr. [redacted] was the only customer to over look this integral step within our check out process. As an extended courtesy, we will refund the $130 amount as it seems interest of their attendance within our studios is not greeted by either parties.