Canvas Experts

This is my last and final response to *** *** complaintShe came in for a top change and we changed the fabric on her top onlyHer top had a few mechanical glitches from the beginning but it workedHer top worked when shae can in, it worked when she left, and it worked days laterShe came in days later because she said she wasn't sure if it was working rightShe pressed the bottom and it workedThen she called after another week because it stopped workingSince I work on top mechanics, I told her to bring it in and I would see if I could fix it for herAfter working on it for approximately eight hours I told her it needed to go t the dealerBased on their diagnosis, if she would pay for partsI would install themThe dealer misdiagnosed the problem with the top on two occasionsUntil they can correctly diagnose itit cant be fixed. Sincerely *** ***

Thank you for the notification of *** *** complaint and for allowing us to respond.Ms*** brought her newly purchased *** Sebring in to my shop for a fabric convertible top replacementShe told me the convertible top opened and closed but it would stop half way up and the button had
to be pressed again to complete the processThat was the problem that existed with the system when it first arrived at my shopWhen Ms*** took delivery of the car, the top went up and down, the same as it did when it first arrived. A few weeks later she brought the car back because she wasn't sure if the top was working rightBut when she pressed the button the top opened and closedThen approximately a week later while at her house, Ms***' top got stuck halfway open, it wouldn't completely close or openBut while fiddling with the top they shook the car and the top closedI told her to bring her car in and I would look at it to see if it was something I could repairAfter spending eight to ten hours trying to diagnose the problem, I replaced the control module, as recommended by all the technicians I spoke withHowever, this didn't fix the problemI recommended that the car be brought to the dealer for electronic diagnosis, since I don't have the equipment to scan an electric systemWe did not charge for any labor during this time since we were unable to repair the problem.I took the Sebring to the dealer for Ms*** and left it there for a weekWhile the car was at the dealership the technician made a comment that Sebring's particular system is very problematic and a poor designHe said that a fault code showed that a micro-switch, in the windshield header where the latching mechanism is located, needed replacementUnfortunately, we found the dealer misdiagnosed it because all the switches were functioning properlyThis took an additional two hours at no chargeAt this point the top wasn't working at all.I recommended she take her car to the dealer herselfI told her if they could diagnose the problem I would replace the partsIt stayed there for a week or so, awaiting their diagnosisThe dealer decided that the latching motor in the header needed replacementHowever, I knew the motor was working fine while the car was here and recommendationThe top still did not workAfter comping $worth of labor, I couldn't repair the convertible top system because the dealer misdiagnosed the problem twiceFinally, I told her that the dealer is the only one that can repair the function of the top.Originally, we only replaced the canvas top on the existing frameThe frame and its mechanisms were not touchedThe top worked when it left our shopThe additional work was done at the request of Ms*** a few weeks laterI did everything I could to fix her carIf I can't repair a problem that our shop did not cause, then I won't charge the customer for the labor incurred.Sincerely,*** ***Owner

I am rejecting this response because: As it was stated by Canvas Experts([redacted], owner) my vehicle was newly bought 2 months prior to me bringing it to his shop.When I brought my car to C.E. my whole car top, trunk ect. worked perfectly; at this point in time my trunk nor does my top work at all. At this point in time to resolve this problem taking my car to the dealership and having them do all the necessary repairs in order to get the top and the trunk fully functional again and all cost incurred should be paid in full by [redacted] owner of Canvas Experts.  When C.E. started work on my car everything worked, after the replacement of the canvas and inspection of the frame on the top things started to happen. The tops functionality was not working properly the top was getting stuck in the  middle of the  converting process. This happened multiple times and each time I would take it straight back to C.E for the repairs to be made and each time I received my car back it was worse or something else was now happening I did however continue to be told  he couldn't get to it on certain days. I ask if I needed to come get the car from the shop and .C.E would state that the car was taken apart and it would be a waist to put it back together at that time. When C.E had the car all that time multiple things were changed out at my cost but to no avail.C.E says he took my car into the dealership for a diagnostic because he had no idea what was wrong with it and the dealership gave him the wrong diagnosis .  So after a couple weeks of the run around game I got my car back form C.E and at that time I found my trunk was inoperable I had not left the lot of C.E so Mr. [redacted] the owner saw first hand that now not only did my top not work but my trunk no longer opened from the inside button. He then put his head in his hands and said to take it to the Chrysler dealer right away. the next week I took to the dealership myself to get another diagnostic(consumer paid bill) and while there I ask the rep. [redacted] to see what the last diagnostic said about the car he went on to tell me they could not find any evidence of my car being at that Chrysler dealership period. I took my car back to the place C.E. had stated he brought it. After the dealership did an initial diagnostic they stated they need to do additional diagnosis work in order to find out the problem. At this point the dealer stated they did see a front motor wasn't working properly or not at all. The last time I left C.E [redacted] the owner stated let him know what the dealership says and he would be glad to do the repairs at no cost(I the consumer still paid for motor) Changing out the motor was advised by the dealership but they also said that might not fix the problem and this was mentioned to C.E. At the present time my top and trunk are inoperable as well as my top is not securely latched back together making it a safety issue to drive the vehicle. My trunk doesn't open from the inside control and that is very concerning. In all C.E has made problems for myself and my vehicle and for my vehicle to be in working order when I brought it in to C.E. to replace the canvas it is now not like that. my vehicle is need for repairs which I think should be the responsibility Of Canvas Experts in full. I'm asking to resolve this issue  by getting all necessary repairs done by the Chrysler dealership and all cost incurred from dealer should be paid in full by Canvas Experts.                   Thank You                 [redacted]