Canvas Home

Revdex.com: At this time, I have not been contacted by Canvas Home regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi [redacted] ,The following is a response to compliant # [redacted] The customer table was in fact late and we were in touch with them many times with updates along the way via phone and emailThe table sent was in fact the incorrect size as our warehouse shipped the wrong sizeThey immediately contacted us demanding a full refund we apologized and explained to them our return policy clear states “Canvas Home does not accept returns on the following items: FINAL SALE items ending in .99, fabric swatches, and all furniture items including custom furniture, benches, sofas, chairs, and ottomans.” Are full policy can be seen her on our website [redacted] At the time of purchase on our website you must click to agree to these terms before you can provide a payment for the itemsI told the customer we would be able to ship the correct table right away and include a return label for the incorrect one to be picked upThey told me they wouldn’t be home until after labor day weekend and wanted the table shipped thenI just confirm they would be home and we’re sending out the correct tableI have included an email we had sent to them about the delay and an email today showing the correct table is shipping out to themAlso if you do a google search it shows are retail location is still open with the hours and the phone number which the customer has call us on and we have them many timesPlease let me know if you need any more information.Best,Keith V [redacted] Director of Retail & Ecommercecanvas home™ [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: MrV*** seems to have a problem with the truthWe were not provided with information regarding the delaysNor have not been contacted in advance of shippingI called him in August and was told that the replacement table had been shipped (without any pre-ship notification)I advised him that we would not be home to receive itNow he seems to indicate that he is shipping it again, yet we have not been notifiedAgain, we may not be home since we have no idea when it will arriveTo date, we have not received phone calls, voice messages, emails or written communication from him or his warehouse, and he does not provide evidence of it in his response. Because it has been over months since the order was placed and we have never received the correct table, we logically cancelled the order. *** *** cancelled the paymentWe are willing to ship the incorrect table back if provided with a pre-paid shipping label and a return authorizationIn addition to our original complaint, we were charged for "custom shipping" which supposedly included hand delivery, un-boxing and placement of the furnitureThe shipping charge was over $Yet the table arrived *** ground deliveryThe *** driver left it in the box ,on our porch.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The complainant's table was not able to be picked up because the original packaging has not been availableWe found a resolution with the customer who was able to bring the table back to the store and a refund for the table has been granted

Revdex.com:
At this time, I have not been contacted by Canvas Home regarding complaint ID [redacted].
Sincerely,
[redacted]

Hi [redacted] ,The following is a response to compliant #[redacted]The customer table was in fact late and we were in touch with them many times with updates along  the way via phone and email. The table sent was in fact the incorrect size as our warehouse shipped the wrong size....

They immediately contacted us demanding a full refund we apologized and explained to them our return policy clear states “Canvas Home does not accept returns on the following items:  FINAL SALE items ending in .99, fabric swatches, and all furniture items including custom furniture, benches, sofas, chairs, and ottomans.” Are full policy can be seen her on our website. [redacted] At the time of purchase on our website you must click to agree to these terms before you can provide a payment for the items. I told the customer we would be able to ship the correct table right away and include a return label for the incorrect one to be picked up. They told me they wouldn’t be home until after labor day weekend and wanted the table shipped then. I just confirm they would be home and we’re sending out the correct table. I have included an email we had sent to them about the delay and an email today showing the correct table is shipping out to them. Also if you do a google search it shows are retail location is still open with the hours and the phone number which the customer has call us on and we have them many times. Please let me know if you need any more information.Best,Keith V[redacted]Director of Retail & Ecommercecanvas home™[redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted] ,The following is a response to compliant #[redacted]The customer table was in fact late and we were in touch with them many times with updates along  the way via phone and email. The table sent was in fact the incorrect size as our warehouse shipped the wrong size. They immediately...

contacted us demanding a full refund we apologized and explained to them our return policy clear states “Canvas Home does not accept returns on the following items:  FINAL SALE items ending in .99, fabric swatches, and all furniture items including custom furniture, benches, sofas, chairs, and ottomans.” Are full policy can be seen her on our website. [redacted] At the time of purchase on our website you must click to agree to these terms before you can provide a payment for the items. I told the customer we would be able to ship the correct table right away and include a return label for the incorrect one to be picked up. They told me they wouldn’t be home until after labor day weekend and wanted the table shipped then. I just confirm they would be home and we’re sending out the correct table. I have included an email we had sent to them about the delay and an email today showing the correct table is shipping out to them. Also if you do a google search it shows are retail location is still open with the hours and the phone number which the customer has call us on and we have them many times. Please let me know if you need any more information.Best,Keith V[redacted]Director of Retail & Ecommercecanvas home™[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
Mr. V[redacted] seems to have a problem with the truth. We were not provided with information regarding the delays. Nor have not been contacted in advance of shipping. I called him in August and was told that the replacement table had been shipped (without any pre-ship notification). I advised him that we would not be home to receive it. Now he seems to indicate that he is shipping it again, yet we have not been notified. Again, we may not be home since we have no idea when it will arrive.
To date, we have not received phone calls, voice messages, emails  or written communication from him or his warehouse, and he does not provide evidence of it in his response. 
Because it has been over 4 months since the order was placed and we have never received the correct table, we logically cancelled the order.  [redacted] cancelled the payment. We are willing to ship the incorrect table back if provided with a pre-paid shipping label and a return authorization.
In addition to our original complaint, we were charged for "custom shipping" which supposedly included hand delivery, un-boxing and placement of the furniture. The shipping charge was over $200. Yet the table arrived [redacted] ground delivery. The [redacted] driver left it in the box ,on our porch. 

[Your Answer Here]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Canvas Home regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 They have offered a refund if I can get the table back to the store, waiting/hoping to hear they can pick up...

because it is extremely heavy. They aren't offering to pick it up because I don't have the originalbox. I asked them if they could send a box with the pickup crew. Awaiting response.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I am a retailer of a small retail store in [redacted]. I purchased an assortment of dinnerware at wholesale price from Canvas Home, a vendor, for resale in my shop. One particular dinnerware collection called Spongeware was purchased for a total of over $1,000.00. The plates, bowls and mug have been sitting on my shop for almost a year on a table in the center of the store. Last month, I noticed, while showing the dinnerware to a potential customer at seven of the salad plates were covered with cracks. The glaze was cracking or crazing. The plates were obviously defective because ceramics do not craze unless the glazing was applied incorrectly. I am unable to sell these defective plates due to the cracks because of sanitation issues and their flawed/defective appearance. I called my sales representative who works for Collective Home in [redacted]. This is the company I purchased the dinnerware through, who told me the following: The vendor, Canvas, will not allow a refund or return because I have had the dishes for one year. Further, the cracking is not a defect and it is a common endurance with dinnerware. Neither the vendor or the wholesale company will return the dishes.My sales representative with Collective Home in [redacted] told me the only "deal" the vendor, Canvas in New York would do for me was issue a credit for the dishes I returned to them only if I spent twice as much on new stock. So, if I returned $400 in defective merchandise I was forced to buy $800 in new items to get the $400 credit on defective/flawed items that I could not sell. Plus, I would have to pay the shipping on the returned items and pay for the shipping from New York to [redacted] on the new items I had to buy. That is a total of approximately $200 in shipping costs. If I do not agree to this neither the vendor, Canvas, or the wholeseller, Collective Home, will help me and I am stuck with defective merchandise that on one wants.Desired Settlement: All I want is Canvas to accept the return on the remaining dinnerware I have in stock, including the cracked plates, and allow me to pick out new dinnerware of equal value to replace what I have. Also, I would like them to pay for the return shipping since the merchandise is coming back because it is defective. I am not going to spend double the amount of the return.

Consumer

Response:

At this time, I have not been contacted by Canvas Home regarding complaint ID [redacted].

Sincerely,