Canvas On Demand

I ordered a custom sized canvas (60"x36") of a picture I took in 2014 at Glacier National Park in Montana. The canvas colors are true to the picture and the overall effect was stunning to say the least. The mounting hardware was innovative and brilliant, it made hanging it very quick and efficient.

The original canvas was damaged during shipment, but the shipping agent noticed the damage before it arrived and it was returned to Canvas on Demand before I heard about it. The agent at Canvas on Demand notified me and assured me that they would do what they could to get a replacement shipped out as quickly as possible. The replacement arrived undamaged in a remarkably short period of time, and I was pleased with the result.

I have ordered 6 canvases from Canvas On Demand in the past few months and I have been extremely pleased with them all! I have received many compliments and inquires regarding where I had them done. Customer service (via email) has been quick and very helpful. I will continue to use Canvas On Demand.

I ordered a custom sized canvas (60"x36") of a picture I took in 2014 at Glacier National Park in Montana. The canvas colors are true to the picture and the overall effect was stunning to say the least. The mounting hardware was innovative and brilliant, it made hanging it very quick and efficient.
The original canvas was damaged during shipment, but the shipping agent noticed the damage before it arrived and it was returned to Canvas on Demand before I heard about it. The agent at Canvas on Demand notified me and assured me that they would do what they could to get a replacement shipped out as quickly as possible. The replacement arrived undamaged in a remarkably short period of time, and I was pleased with the result.","pos-1

Unresponsive to my refund request after I have submitted the requested information twiceThe company was very responsive up until I actually sent in the refund form with a photo of my canvas which had to be destroyed in order for a refund. I am now out $50 plus and have no canvas Desired SettlementI wanted a refund so that I could purchase a larger canvas as the size I received was smaller than I thought it would be. Business Response Hi, I am very sorry that you didn't receive a response back sooner. I was only able to locate one return form that was sent to use on September 3rd. We do require up to 48 business hours to process your exchange or refund. Our office was closed on Monday, and your return was processed today. We issued a full refund back to your card on file. Please let us know if we can assist in any other way. Consumer Response I have email documentation that I sent it on August 30th and again on September 3rd after I had not received a reply and was unable to get in contact with anyone on the phone. Thank you for the refund.Final Consumer Response

We ordered two canvases that have a picture of our 2 year old son on. Our son's skin tone was red as well as his teeth.We paid for our Canvases via [redacted]. The canvas was of our 2 year old son. We were looking to have canvases of him made throughout the years since it took of 5 years to have him. The canvases we received were terrible with the colors not even close. His skin was red as well as his teeth. We took pictures of both canvases and emailed them back lo Canvas on Demand along with the original photos. There was no comparison between the canvas and the original photos The emails we received from this company were ridiculous. At first they emailed us saying they were not going to do anything for us since we used a [redacted]. What? They are the ones that offer this deal on [redacted] so that made no sense whatsoever. Then we got another email saying we needed to cut the canvas and send it to them so they could see it. Why? The pictures were plain as day. Then they said we needed to pay shipping when they received the sample. That is unacceptable since they had two defective prints. Why would we pay for shipping on an item that was unusable? This is their fault and not ours. We purchased these August 25th 2015 from [redacted] for the amount of $39.99. Order # from [redacted] We ordered them from Canvas on Demand on September 30th 2015Our order # from Canvas on Demand was [redacted]We paid $3.50 in tax via [redacted] Unsure of the sales rep. Basically its "The Crew at Canvas on Demand"Payment Method was [redacted] Credit cardI refuse to let this go. I am very tired of these type of companies taking advantage of people. I was in business for over 15 years, never advertised, and was so busy I needed to leave my business to take a full time job so I could spend more time home with my son. My reputation spoke for itself and my work ethics were impeccable. I would never tell anyone they had to pay me more money if something was my fault. I think this company, along with many others, need to step back and get better business ethics.Desired SettlementWe want the canvases replaced with no charge to us for anything including shipping. We don't feel we need to pay for something that was entirely this companies fault. This have wasted hours of our time emailing back and forth as well as writing up these complaints.Business Response Hi [redacted],Thank you for reaching out and letting us know about your issue and your experience. We have reached out to you in a private message with a resolution for this problem. We are sorry for the frustration with this order and we will certainly do everything we can to make this right. Consumer Response Hi, you have not reached out to me in a private message. You reached out to my wife. First message was you couldn't do anything for us unless it was damaged, but we both know it was printed poorly. There was something wrong with your printer or someone was not qualified to print it.Second message was, we had to cut apart the canvas, send you that, and then pay for shipping, unacceptable. This is your issue not ours and it should be replaced with no cost to us whatsoever. You know it's wrong so make it right.Final Business Response Hi [redacted], Your reprint has already shipped. Please check your email for the tracking information. A new email was sent to the email on file on 10/21 with further details about compensation for this order. Please let me know if you have not received that recent email and I would happy to send the details again.

I ordered 2 canvas pictures with a [redacted] local coupon for Canvas On Demand. The prints looked green. After agreeing to replace, COD did not replaceThis company does not list a phone number so all correspondence with them has been by email. Original order on 14 Jan 2015: Two 20"x16" canvas prints (order #[redacted])order through Canvas on Demand (COD) using an [redacted] Local voucher. Voucher included professional review and free shipping. Senior Canvas Support [redacted] assured me by email on 15 Jan 2015 that the photos would be professionally reviewed and he had personally looked at them and "the images look fantastic!" After receiving the canvases and noting the green tinge, I contacted COD on 6 Feb 2015 and [redacted] replied on 8 Feb 2015 by email: "We are more than happy to take a look at the coloring issues and assist you with a reprint." On 19 Feb 2015, [redacted] replied "it looks like the original images were sort of tinted green somewhat. I would be happy to have these redone for you but we would need new versions of the images!" I replied on 26 Feb 2015 with jpg versions of the images (originally submitted tiff), and on the same day, completed COD's return order form. This included pictures of the green-tinted canvases with holes cut into them to show I was destroying the old version. On 27 Feb 2015, [redacted] replied he received the return order form, but was still awaiting the new pictures (jpeg). I replied and resent the two jpeg images for the reprint. I received no reply, so on 6 Mar, I sent an email, "Just want to confirm receipt? Sent on 27 Feb but no reply. Thanks" I received no reply, so I emailed again on 26 Mar, stating, "Following u for the 3d time. No acknowledgement yet. Revdex.com next?" I received no reply. I have email all their customer services emails: [redacted]Desired Settlementrefund or replacement canvases with jpeg imagesBusiness Response Hi [redacted],I am very sorry to hear that you were not happy with your original order and that we have not been able to complete the reprint for you. I have reviewed all of the correspondences and it appears we have not received your email with the new images. I am going to send you a private message with instruction on the best way to provide us with those photos so that we can get started on your reprints right away.

two canvases were too light in contrast and the pictures were not centered and therefore unusable. We sent our first of many pictures of our family and grandchildren to be made into canvases for Christmas presents. The pictures are not "placed" or centered for the best result- and one grandchild has more of his head cut off while there is more than adequate space at the bottom to have included his head and the placement or cropping would have made a difference in the result. On the other one, the same problem. the arm was cut off on one side but also there was too much top space. This is a business that does this all the time. If pictures are inappropriate- let the customer know and another picture could be sent. The customer has no technical knowledge but from looking at the pictures, there was adequate movement on the canvas without removing body parts. We are very disappointed and wanted to return the canvases. There should have been dialogue between the customer paying for the service and the merchant to provide a product that would be acceptable. Desired SettlementReplacement or refundBusiness Response Hi [redacted],I am very sorry to hear that you are not happy with your canvases. Our team will make every effort to resolve this issue for you. We will send you a private message with more details about this order.

This company treats certain customers poorly and doesn't know how to fix their mistakesI purchased a [redacted] on 1/8/15 and immediately went to the canvas on demand website to place my order. The [redacted] said it takes up to 2 weeks for shipping and I had just about 2 weeks but I have previously purchased a canvas using a [redacted] and received it in about 10 days so I didn't think it would be a problem. I needed to receive the canvas by 1/25 because it was a gift for my parents 50th wedding anniversary. As you can understand this is a very special occasion and it was very important for me to get it in time. The day after I placed the order I tracked my order on their website only to see that the estimated arrival day was in the 2nd week of February! I immediately sent an email to their customer service which took a few days for a response. The agent told me that [redacted] customers are not given priority and that if I wanted to pay a rush fee I could get in it time. We communicated back and forth a few times (each time it took him a few days to respond) and finally [redacted] said he was upgrading my order and it would be shipped in 2 days. I was happy that finally they did the right thing. A few days later, I tracked my order again and again saw the February estimated date. I emailed [redacted] again and he tells me that he just upgraded my shipping not production time. I was furious. He was totally misleading and by this time I could not even cancel my order and go to another company for my canvas. I asked [redacted] to pass my issue to his supervisor and a day later I heard from her ([redacted]). She admitted that [redacted] was misleading and said she could get my the canvas by 1/28...well that doesn't help me because our family celebration for my parents 50th anniversary is on 1/25. This was when I was going to present this canvas to them in front of all their friends and family and canvas on demand has totally ruined this plan for me. I gave them many opportunities to resolve this and they did not. It was just a runaround and nothing came out of it. I told [redacted] on 1/21 that he should have it produced and sent overnight and credit me. That was the only way I would be satisfied after the ordeal they put me through. He said if I want a credit I have to contact [redacted]. I just don't understand why [redacted] customers are 2nd class citizens. If they sell vouchers on [redacted] they should treat those customers the same way as their regular customers and if they make a mistake they need to fix it. Desired SettlementI expect a minimum a full refund and I'm not sure that will even be enough. They ruined my parents 50th wedding anniversary celebration!!!Business Response Hi [redacted], Thank you for taking the time to share feedback on your recent canvas order. We sincerely apologize for any inconvenience you experienced with this particular order and for any frustration with our service. Each voucher offer that we advertise has terms and conditions listed on the purchase page. Per the terms of your [redacted] voucher, most offers ship within 2 1/2 weeks of the redemption date. Your canvas order was placed on January 9th and it is currently in process. Since we've already upgraded the shipping for you at no additional charge, you will receive your order within the 2 1/2 week time frame. Once your canvas ships, it will arrive within two business days and we'll send you an email with the tracking number. I see that our team offered to overnight the canvas for the $25 rush fee, but as this was option was declined, our team will proceed with the free two day shipping method upgrade mentioned earlier. If you prefer a refund we suggest reaching out to [redacted] as the voucher was purchased from [redacted]. What you receive from us are custom products that we take great care in creating for each and every customer. We take every order very serious and we appreciate your time and review. Your family picture is a really beautiful picture and we're so excited for you to see it on canvas. Again, we do apologize for any and all inconveniences that you may have experienced.

Canvas printed with incorrect very noticeable purple tint. [redacted] purchased Aug. 10th for this canvas.Order # [redacted]Paid through [redacted] $79.99Large 45X30 triple printI had my photo printed and it arrived in a timely manner. I printed my digital image prior to ordering to make sure the color was correct, and it came out perfectly. However, my canvas from Canvas On Demand came out purple with a complete purple tint. I have written back and forth with this company and they say they will not replace it unless it is damaged or defective (which it is and is clearly visable in pictures I sent them.) They will however replace it if I pay another $50.00. They made a mistake and want me to pay for this mistake. This company has many many complaints as I have now seen all over the internet. I have had wonderful success with every other company I have used through [redacted], but this was a total waste of money. They act as if because this was purchased through [redacted], they do not need print this canvas correctly. I would like them to reprint this picture or refund my purchase price! I will be more than glad to return this defective canvas.Desired SettlementI would like them to reprint this canvas correctly or refund my money.Business Response Hi [redacted],We are very sorry to hear about your experience and we would like help with this issue. We have reached out to you directly with a resolution. Please let us know if we can be of any further assistance. consumer response:This was completely taken care of as of this morning. Thank you very much.

Over the course of 4 days now, canvas on Demand has not answered calls. Multiple emails sent.Over the last 4 days now, I have been trying to reach a customer service rep. The same message is always played and not a single person ever answers the phone. There is also no opportunity to ever "hold" for a person. I have also sent multiple emails expressing my concern about the situation. I was trying to do a canvas for my mother in law as a gift and had questions about how pixilated my picture looked. I did receive one email back stating I could pay the 7.95 for a pro to look it over first. I did that but still had questions and of course missed the deadline for Christmas shipping. Now I ordered it paid the extra money (which I think is their objective) and still can't get in touch with anyone about shipping. I didn't want to spend $30 in shipping and wouldn't have had to if someone would have gotten back to me. Their customer service is the pits!Desired SettlementI would just like a person to contact me about my order and get one of my canvas' to me in time for Christmas.Business Response Hi [redacted],I am very sorry to hear that you were having such a hard time reaching us by phone. During the holiday it can be more difficult to reach us by phone due to a high call volume. We do have online live chat available as well as email as a way for customers to reach us quickly. We are showing that we only received one email from you and it was responded to very quickly. We will have a representative contact you by phone today to resolve the issues with your order.

Waited over a month. Led astray. Have been asked to fix problem for them. I ordered a 27x60 poster on May 26th 2015. Order number [redacted]. I waited almost a month and still had not received my order. I finally wrote a review on their site that simply said "still waiting" on June 17th. I got a response apologizing, with the reasoning from "[redacted]." that "he could only assume something went wrong". Yes I agree [redacted]. Then I got another email from [redacted] saying that they will re-ship the item and, "When the new print is ready to ship, you will receive an email with tracking information" on June 21st. I got no email with tracking information so on June 30th I sent an email asking for a refund. I got a response, today, July 1 saying "The replacement was shipped on June 25th and [redacted] is currently scheduled to deliver it on July 2nd. Your tracking number is [redacted]. You can track this package by going to [redacted] and entering this number." If the replacement was shipped then I should have received an email letting me know it was on its way, all of that information I was told I would have right when it was sent. Then I read further and this was the solution that [redacted]. came up with: "We'll absolutely issue a full refund for the item as soon as it is received and a "return" is completed. You will have to complete a return for the original artwork, but you won't incur any additional shipping fees for the "return" since we will not ask you to send back the entire print. We just need to verify that you've destroyed the poster print and we'll then issue a full refund for the cost of the item." This is what she described as the return process:"1. Cut out a 3 inch x 5 inch piece from the center of your print2. Take a photo of the entire print with the piece missing3. Complete our return form below4. Reply to this e-mail with completed form and photo of print attached". I sent an email conveying my dismay, but I don't believe I will be getting a response with any kind of solution. I am sorry, but after well over a month, they want me to waste more of my time, to fix the problem that they created. Their "solution" is only causing me more distress, wasted time, and stress that I previously had to begin with! This is the worst customer service experience I have ever had! I do not think I should have to return it at this point and I should still be issued a full refund for this ludicrous experience. Desired SettlementI believe at this point I should be able to keep the print, since you shipped it without my knowledge before my request for refund was made. Also I need a full refund in addition to keeping the print. It is absolutely unacceptable to me that a company can mess up shipping two times in a row, and for such great lengths of time, and then have the audacity to ask me to do their work for them. Business Response Hi [redacted],We are very sorry for the issues you experienced with your order. I do see that a full refund was issued yesterday and no return is necessary. Please let us know if we can help in any other way. Consumer Response After I contacted them and let them know that I filed a complaint with the Revdex.com, the issued me a full refund and I am able to keep the print. I am very satisfied with the resolution that was reached. Final Consumer Response

I have ordered 6 canvases from Canvas On Demand in the past few months and I have been extremely pleased with them all! I have received many compliments and inquires regarding where I had them done. Customer service (via email) has been quick and very helpful. I will continue to use Canvas On Demand.","pos-2