Canyon Auto Repair

I repeat it again the block test show head gasket failExhaust smell in coolant

Warranty stated in our invoice: 1year or miles which ever come firstHe came back after monthsUnfortunately, the warranty already expired

Dear Mr [redacted] , Foremost, we apologize for any inconvenience you may have experienced We stand behind all the services that we perform for all our clients albeit big or small repair jobsVehicles are an extremely complex piece of machinery that involve thousand of parts and numerous involved steps that are performed when a repair is necessaryRecognizing this fact we just as any manufacturer and repair facility provide our customers with a warranty as protectionWe take every effort in sourcing and supplying the best and most reliable parts available and our technicians remain up to date in repair techniques and have access the latest in on-line automotive repair information programs However, just as automobile and parts manufacturers we know nothing is perfect, hence the offering of a warranty Definition of warranty: a written statement that promises the good condition of a product and states that the maker is responsible for repairing or replacing the product usually for a certain period of time after its purchase Source: Merriam-Webster's Learner's Dictionary Through the course of the repair on your vehicle we addressed your concerns and requested services that you had brought to our attentionTest drives by our master technician attempts to bring to light deficiencies after the repair process however since we are new to the vehicle we cannot detect certain aspects of a vehicle and how the customer is comfortable in its running These we attempted to address when you also went on test drives with the technician so we could be made aware of these unique aspects as evident in your letter As you see we made every effort in satisfying your concernsApparently, you are of the opinion that we have fallen short of your expectationsWe reiterate that it is towards our goal of customer satisfaction that we provide a warrantyAs told to you on different occasions should you have any concern/s just bring the vehicle back so these may be addressed Should you choose not exercise the warranty offered, that is a prerogative and responsibility that rests solely upon youHowever, it does not imply any responsibility on our behalf to entitle you to any refund in whole or in part Sincerely yours, Hung N [redacted] President, Canyon Auto Repair, Inc