Canyon Auto Spa

My name is [redacted] and I work for Canyon Auto SpaI was working the day the woman who filed the complaint came inShe did not inform me that she was under a time restraintThere may have been only two cars in front of her when she pulled in however we have cars that line up in front of the hand wash tunnel as wellI did not know she was under any duress until [redacted] (the elderly gentleman) told me she started to panic that she could not find her carHe also told me that she started getting upset that it was taking to longI looked up her ticket on our computer and she had only been here for minutesHe said she promptly walked up to the car as it was exiting the tunnel and demanded to take her car without it being finishedLater that afternoon she called and I spoke to herI apologized that it took longer then expected tried to explain that there was more cars then the two she saw and if she could of just come and spoke to me for one second I could of gave her a voucher to come backI asked if she could come back that day or the next and she said noI said Im sorry and I don't know what you want me to doShe just demanded the name and phone number to the ownerI gave her the email to the owner and his nameShe was very hostile, rude and unwilling to cooperateI have always given vouchers if someone is dissatisfiedWe have a lot of people who are not so honest and so if there is a problem with the car we need to see it that day or the next so to avoid anything that might alter the carI am very sorry she is dissatisfied with our service and we were more then willing to work with herShe did not seem to want to have me help her.? Thank you for your time[redacted]

My name is [redacted] and I work for Canyon Auto SpaI was working the day the woman who filed the complaint came inShe did not inform me that she was under a time restraintThere may have been only two cars in front of her when she pulled in however we have cars that line up in front of the hand wash tunnel as wellI did not know she was under any duress until [redacted] (the elderly gentleman) told me she started to panic that she could not find her carHe also told me that she started getting upset that it was taking to longI looked up her ticket on our computer and she had only been here for minutesHe said she promptly walked up to the car as it was exiting the tunnel and demanded to take her car without it being finishedLater that afternoon she called and I spoke to herI apologized that it took longer then expected tried to explain that there was more cars then the two she saw and if she could of just come and spoke to me for one second I could of gave her a voucher to come backI asked if she could come back that day or the next and she said noI said Im sorry and I don't know what you want me to doShe just demanded the name and phone number to the ownerI gave her the email to the owner and his nameShe was very hostile, rude and unwilling to cooperateI have always given vouchers if someone is dissatisfiedWe have a lot of people who are not so honest and so if there is a problem with the car we need to see it that day or the next so to avoid anything that might alter the carI am very sorry she is dissatisfied with our service and we were more then willing to work with herShe did not seem to want to have me help herThank you for your time[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I was there longerShe is an outright liarI did not notify her because I was late and did not think toIt was over an hourShe did not know when I left, she did not know there was even a problemShe is in her thirties or youngerShe does not know what she is doingShe thinks the business is always rightNot the customer; because she is young and ignorantI am not allowed to speak with the ownerwhy not? Her attitude is condescendingAll this over me asking for a free car washThis place is a jokeI am not going there any moreI will continue to post on the mediaWhen I pass by I see that they are getting less and less businessHow much would a free car wash cost them lol LosersThe child in charge does not know how to run a business Where is the owner? The way they conduct there business it wont last long anywayThey lost my business and they don't careThat's fineIt just takes one at a time to close shopGood luck to themIn the long run they will lose, not meI just go around the corner to River BendI don't expect anything from themPlease make sure they get thisThey threw away my cloth trash bag, they did not vacuum my trunkYou can keep my moneyYour hystericalShe wont change their attitude or stance; she must be hiding my complaint for the ownerThey can't both be this stupid to lose a customer just asking for a free car washObviously I drove off for a reason or does she think I am lyingWhat a joke. She is too young to know how to handle business! She is not worth my energy. I expect nothing from a complete it. PLEASE MAKE SURE SHE GETS THISPlease do not send me any more of her leingy worthless responsoes

My name is *** *** and I work for Canyon Auto SpaI was working the day the woman who filed the complaint came inShe did not inform me that she was under a time restraintThere may have been only two cars in front of her when she pulled in however we have cars that line up in front of
the hand wash tunnel as wellI did not know she was under any duress until *** (the elderly gentleman) told me she started to panic that she could not find her carHe also told me that she started getting upset that it was taking to longI looked up her ticket on our computer and she had only been here for minutesHe said she promptly walked up to the car as it was exiting the tunnel and demanded to take her car without it being finishedLater that afternoon she called and I spoke to herI apologized that it took longer then expected tried to explain that there was more cars then the two she saw and if she could of just come and spoke to me for one second I could of gave her a voucher to come backI asked if she could come back that day or the next and she said noI said Im sorry and I don't know what you want me to doShe just demanded the name and phone number to the ownerI gave her the email to the owner and his nameShe was very hostile, rude and unwilling to cooperateI have always given vouchers if someone is dissatisfiedWe have a lot of people who are not so honest and so if there is a problem with the car we need to see it that day or the next so to avoid anything that might alter the carI am very sorry she is dissatisfied with our service and we were more then willing to work with herShe did not seem to want to have me help her. Thank you for your time.*** ***

My name is [redacted] and I work for Canyon Auto Spa. I was working the day the woman who filed the complaint came in. She did not inform me that she was under a time restraint. There may have been only two cars in front of her when she pulled in however we have cars that line up in front of...

the hand wash tunnel as well. I did not know she was under any duress until [redacted] (the elderly gentleman) told me she started to panic that she could not find her car. He also told me that she started getting upset that it was taking to long. I looked up her ticket on our computer and she had only been here for 35 minutes. He said she promptly walked up to the car as it was exiting the tunnel and demanded to take her car without it being finished. Later that afternoon she called and I spoke to her. I apologized that it took longer then expected tried to explain that there was more cars then the two she saw and if she could of just come and spoke to me for one second I could of gave her a voucher to come back. I asked if she could come back that day or the next and she said no. I said Im sorry and I don't know what you want me to do. She just demanded the name and phone number to the owner. I gave her the email to the owner and his name. She was very hostile, rude and unwilling to cooperate. I have always given vouchers if someone is dissatisfied. We have a lot of people who are not so honest and so if there is a problem with the car we need to see it that day or the next so to avoid anything that might alter the car. I am very sorry she is dissatisfied with our service and we were more then willing to work with her. She did not seem to want to have me help her. Thank you for your time.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I was there longer. She is an outright liar. I did not notify her because I was late and did not think to. It was over an hour. She did not know when I left, she did not know there was even a problem. She is in her thirties or younger. She does not know what she is doing. She thinks the business is always right. Not the customer; because she is young and ignorant. I am not allowed to speak with the owner. why not?  Her attitude is condescending. All this over me asking for a free car wash. This place is a joke. I am not going there any more. I will continue to post on the media. When I pass by I see that they are getting less and less business. How much would a free car wash cost them lol Losers. The child in charge does not know how to run a business Where is the owner? The way they conduct there business it wont last long anyway. They lost my business and they don't care. That's fine. It just takes one at a time to close shop. Good luck to them. In the long run they will lose, not me. I just go around the corner to River Bend. I don't expect anything from them. Please make sure they get this. They threw away my cloth trash bag, they did not vacuum my trunk. You can keep my money. Your hysterical. She wont change their attitude or stance; she must be hiding my complaint for the owner. They can't both be this stupid to lose a customer just asking for a free car wash. Obviously I drove off for a reason or does she think I am lying. What a joke. She is too young to know how to handle business! She is not worth my energy.  I expect nothing from a complete it.  PLEASE MAKE SURE SHE GETS THIS. Please do not send me any more of her leingy worthless responsoes.