Complaint: [redacted]
I am rejecting this response one because I did not receive the original copy of my lease. Portions of the lease agreement could be altered or changed since the time I originally signed my agreement. I am also rejecting this response as I still have NOT received copies of all of the invoices for the charges she itemized in the first response & proof of when the carpet was last replaced. Per Colorado renters laws, most of the charges she is trying to burden me with are considered normal wear and tear such as the paint. I lived in the residence for 3 years of course the apartment would need paint. Additionally, as originally mentioned, the carpet was not brand new when we moved in and I would like proof of when the carpet was last replaced. The laws for renters state that the apartment is entitled to change the carpet at least every 5 years or so. Lastly, I would like copies of the pictures taken in the apartment to verify said damages being claimed by [redacted] at Canyon Chase. Lastly, I would like a copy of the original move in check list that we completed upon move in. I know for a fact there were many imperfections in the carpet. Furthermore, it should be noted that if I do not receive such burden of proof, I will be contacting an Attorney & will be filing a claim in small claims court, I will be contacting the Colorado Attorney General, and I have already left a message with the regional office for Milestone management.
Sincerely,
[redacted]
Ms. [redacted],As per the Apartment Lease Contract Paragraph 39. CLEANING. "You must thoroughly clean the apartment, including doors, windows, furniture, bathrooms, kitchen appliances, patios, balconies, garages, carports, and storage rooms. You must follow move-out cleaning instructions if they have been provided. If you don't clean adequately, you'll be liable for reasonable cleaning charges."Paragraph 41. SECURITY DEPOSIT DEDUCTIONS AND OTHER CHARGES. Normal wear and tear accepted, you'll be liable for and you agree that we may deduct from your security deposit for the following charges, if applicable: unpaid rent; unpaid utilities; unreimbursed services charges; repairs or damages caused by smoke or smoking, negligence, carelessness, accident, or abuse, including stickers, scratches, tears, burns, stains, or unapproved holes; replacement cost of our property that was in or attached to the apartment and is missing; replacing dead or missing smoke-detector batteries, utilities for repairs or cleaning; trips to let in company representatives to remove your telephone or TV cable services or rental items (if you so request or have moved out); trips to open the apartment when you or any guest or occupant is missing a key; unreturned keys; missing or burned-out light bulbs; removing or storing property under paragraph 13..." "You'll be liable to us for, and we may deduct from your security deposit: (1) charges for replacing all keys and access devices if you fail to return them on or before you actual move-out date; and (2) or all other charges, damages and fees pursuant to this Lease Contract."In addition, it is irrelevant as to when the carpet was replaced. Again, we charged you for damages that were incurred in the apartment during your residency here at Canyon Chase Apartments and as per your Lease Contract, you're responsible for damages that were charged to you.Sincerely,[redacted], Community DirectorCanyon Chase Apartments
To Whom It may Concern:Ms. [redacted] resided at Canyon Chase Apartments from 6/26/2013 – 5/31/2016. She paid a security deposit of $100 when she moved in on 6/26/2013. This security deposit was applied to damages listed on the move out statement. Her lease term was scheduled to end on 7/31/2016,...
however she terminated her lease early by moving out on 6/1/2016. She was scheduled to turn in her keys on 5/31/2016, but keys were not returned until 6/1/2016. Therefore, we charged for an additional day of rent which was $37.97. As per normal move-out procedures, the Assistant Community Director and Maintenance Assistant walked the apartment on 6/1/2016 to assess any damages that occurred during residency. Pictures were taken of the carpet and other damages to the apartment and we scheduled to have the contractor, Impressions Cleaning, to provide us with an exact carpet damage estimate. The damages listed are as follows:$130.00 full restoration clean$65.00 paint stains removed $40.00 repair metal tack strip$35.00 patch repair$95.00 pet treatment This is a total of $365. Even though the professional cleaners did find pet damage, per her lease she did not have a pet so we are going to exclude the $95, which brings her carpet cleaning damages to $270. These damages were incurred to her carpet during residency and were not present prior to move-in. The Remaining charges were as follows:A Re-letting charge of $1099 – This is equal to one month’s rent, and is listed in the apartment lease contractUtilities, which include Water/Sewer, Trash and Bill processing fees are as follows:Water/Sewer 3/17/16 – 4/18/16 = $53.82Water/Sewer 4/18/16 – 6/1/16 = $74.30Final Trash = $12.00Bill Processing Fess for May and June = $12.00Only three of the five keys were returned. We charge $5 per key which is a $10 charge.Damages included the following: $42.00 - Replaced Broken Bedroom Blinds – The blinds had a large broken slat that couldn’t be replaced separately.$105.00 - Resurfacing the kitchen counter tops - There were several large areas that needed resurfacing in the kitchen, and this is the charge from the contractor, Surface Restoration.$75.00 – Resurfacing the Bathroom countertop – This too had large areas that needed resurfacing and this is the charge from the contractor, Surface Restoration. $25.00 - To repair a hole in the wall.$205.00 – Full paint throughout the apartment. $35.00 – To remove items that were left behind, which included a large leather couch, a printer and other items.As per her move out statement her total due was $2051.09. However, we will reduce the amount by $95, so the new balance will be $1956.09. These charges were based on damages found during the walk through after the apartment was vacated. Sincerely,[redacted], Community DirectorCanyon Chase Apartments###-###-####
Complaint: [redacted]
I am rejecting this response one because I did not receive the original copy of my lease. Portions of the lease agreement could be altered or changed since the time I originally signed my agreement. I am also rejecting this response as I still have NOT received copies of all of the invoices for the charges she itemized in the first response & proof of when the carpet was last replaced. Per Colorado renters laws, most of the charges she is trying to burden me with are considered normal wear and tear such as the paint. I lived in the residence for 3 years of course the apartment would need paint. Additionally, as originally mentioned, the carpet was not brand new when we moved in and I would like proof of when the carpet was last replaced. The laws for renters state that the apartment is entitled to change the carpet at least every 5 years or so. Lastly, I would like copies of the pictures taken in the apartment to verify said damages being claimed by [redacted] at Canyon Chase. Lastly, I would like a copy of the original move in check list that we completed upon move in. I know for a fact there were many imperfections in the carpet. Furthermore, it should be noted that if I do not receive such burden of proof, I will be contacting an Attorney & will be filing a claim in small claims court, I will be contacting the Colorado Attorney General, and I have already left a message with the regional office for Milestone management.
Sincerely,
[redacted]
Ms. [redacted],As per the Apartment Lease Contract Paragraph 39. CLEANING. "You must thoroughly clean the apartment, including doors, windows, furniture, bathrooms, kitchen appliances, patios, balconies, garages, carports, and storage rooms. You must follow move-out cleaning instructions if they have been provided. If you don't clean adequately, you'll be liable for reasonable cleaning charges."Paragraph 41. SECURITY DEPOSIT DEDUCTIONS AND OTHER CHARGES. Normal wear and tear accepted, you'll be liable for and you agree that we may deduct from your security deposit for the following charges, if applicable: unpaid rent; unpaid utilities; unreimbursed services charges; repairs or damages caused by smoke or smoking, negligence, carelessness, accident, or abuse, including stickers, scratches, tears, burns, stains, or unapproved holes; replacement cost of our property that was in or attached to the apartment and is missing; replacing dead or missing smoke-detector batteries, utilities for repairs or cleaning; trips to let in company representatives to remove your telephone or TV cable services or rental items (if you so request or have moved out); trips to open the apartment when you or any guest or occupant is missing a key; unreturned keys; missing or burned-out light bulbs; removing or storing property under paragraph 13..." "You'll be liable to us for, and we may deduct from your security deposit: (1) charges for replacing all keys and access devices if you fail to return them on or before you actual move-out date; and (2) or all other charges, damages and fees pursuant to this Lease Contract."In addition, it is irrelevant as to when the carpet was replaced. Again, we charged you for damages that were incurred in the apartment during your residency here at Canyon Chase Apartments and as per your Lease Contract, you're responsible for damages that were charged to you.Sincerely,[redacted], Community DirectorCanyon Chase Apartments
To Whom It may Concern:Ms. [redacted] resided at Canyon Chase Apartments from 6/26/2013 – 5/31/2016. She paid a security deposit of $100 when she moved in on 6/26/2013. This security deposit was applied to damages listed on the move out statement. Her lease term was scheduled to end on 7/31/2016,...
however she terminated her lease early by moving out on 6/1/2016. She was scheduled to turn in her keys on 5/31/2016, but keys were not returned until 6/1/2016. Therefore, we charged for an additional day of rent which was $37.97. As per normal move-out procedures, the Assistant Community Director and Maintenance Assistant walked the apartment on 6/1/2016 to assess any damages that occurred during residency. Pictures were taken of the carpet and other damages to the apartment and we scheduled to have the contractor, Impressions Cleaning, to provide us with an exact carpet damage estimate. The damages listed are as follows:$130.00 full restoration clean$65.00 paint stains removed $40.00 repair metal tack strip$35.00 patch repair$95.00 pet treatment This is a total of $365. Even though the professional cleaners did find pet damage, per her lease she did not have a pet so we are going to exclude the $95, which brings her carpet cleaning damages to $270. These damages were incurred to her carpet during residency and were not present prior to move-in. The Remaining charges were as follows:A Re-letting charge of $1099 – This is equal to one month’s rent, and is listed in the apartment lease contractUtilities, which include Water/Sewer, Trash and Bill processing fees are as follows:Water/Sewer 3/17/16 – 4/18/16 = $53.82Water/Sewer 4/18/16 – 6/1/16 = $74.30Final Trash = $12.00Bill Processing Fess for May and June = $12.00Only three of the five keys were returned. We charge $5 per key which is a $10 charge.Damages included the following: $42.00 - Replaced Broken Bedroom Blinds – The blinds had a large broken slat that couldn’t be replaced separately.$105.00 - Resurfacing the kitchen counter tops - There were several large areas that needed resurfacing in the kitchen, and this is the charge from the contractor, Surface Restoration.$75.00 – Resurfacing the Bathroom countertop – This too had large areas that needed resurfacing and this is the charge from the contractor, Surface Restoration. $25.00 - To repair a hole in the wall.$205.00 – Full paint throughout the apartment. $35.00 – To remove items that were left behind, which included a large leather couch, a printer and other items.As per her move out statement her total due was $2051.09. However, we will reduce the amount by $95, so the new balance will be $1956.09. These charges were based on damages found during the walk through after the apartment was vacated. Sincerely,[redacted], Community DirectorCanyon Chase Apartments###-###-####