Canyon Court Labradoodles

Revdex.com: Thank you for your email I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me While we would prefer a full refund, $is acceptable However, Canyon Court Labradoodles promised us $by mid-April, and we have yet to receive any money I will wait business days from today's date to receive $from Cayon Court Labradoodles Thus, no later than June Should the business perform this action and, if it does, I will consider this complaint resolved Regards, [redacted]

We sold an adult dog to the [redacted] We do not offer refunds on our adult dogs We can not offer full refunds on dogs sold, because once the dog leaves our home we are not in control of the dog's treatment or environment Although we do not offer refunds of adult dogs, we always help families find new homes for any dog for any reason As soon as the [redacted] brought the dog into their home, they immediately let her out into their neighborhood The adult dog purchased by the [redacted] was only made available to them at their request for an adult dog After receiving the non-refundable deposit, the dog was desexed and sold to the [redacted] This dog was only made available after they contacted us and requested an adult dog, not a puppy We did not force the dog on them, nor did we convince them to buy her The [redacted] requested an adult dog because their landlord would not accept a puppy The Adult dog we sold to the [redacted] was a nearly year old female She is a family friendly miniature sized dog that was well loved by our family All adult dogs need time to adjust when moving to new homesThe [redacted] did not allow for this adjustment period, nor did they keep the dog secure in their home They lost the dog as soon as they brought her into their homeAs their email to us stated: "Monet ran away within minutes of arriving home through a small crack in the door" She was afraid in this new environment and of them chasing after her They made her more fearful with their inability to secure her in their home A dog coming from a family to a new family needs to be secured in a home or yard We included a crate, as well as a collar and leash, with the dog, so that they could keep her secured as they got to know her They did not use the crate as a safe place, nor did they secure her with the collar and leash We instructed them that they would need to keep her leashed for a few days, even in their back yard when going potty She was clearly afraid of the new environment, and rather than providing her with a secure and loving environment, giving their new dog a couple of weeks to adjust, they lost her, and then created an even more fearful environment by chasing her down She was running through their neighborhood for a week, before being "captured" in a frightening wayWe also went to the neighborhood and looked for the dog during the week Once they had found the dog, they immediately asked for us to take her back We did not want to leave the dog in this unfriendly environment and offered a staggered refund based on us being able to re-sell the dog Our website was temporarily down for two weeks at the beginning of May This was a planned time off due to family Our site was up again by mid May We have been on Maternity leave for months and we had told the [redacted] there would be a delay in their refund at this time, because we had been unable to find a new home for the Adult dog that they had asked us to rehome for them In the meantime, they filed a complaint about us to the Revdex.com We are a small family breeder, breeding dogs for the purpose of providing allergy friendly therapy dogs for kids with autism Any purchases of our labradoodles are in support of this cause We will refund the [redacted] the agreed upon $as we continue to look for a new home for the adult dog that was made available for them [redacted] Canyon Court Labradoodles

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To Whom It May Concern, We filed a complaint against Canyon Court Labradoodles last spring, as we were unable to resolve our situation with the business The complaint reference number is [redacted] On June 1, 2014, the business owner, Andrea Most, responded and said she would refund us $ It is now September 17, 2014, and we have yet to receive any refund whatsoever Regards, [redacted] ***

Hi,
The Revdex.com did not make me aware that I was to go ahead and send the refund check
Please advise and I will mail the check
***

Revdex.com:
Thank you for your email.  I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  While we would prefer a full refund, $1500.00 is acceptable.  However, Canyon Court Labradoodles promised us $1500.00 by mid-April, and we have yet to receive any money.  I will wait 7 business days from today's date to receive $1500.00 from Cayon Court Labradoodles.   Thus, no later than June 27.  Should the business perform this action and, if it does,  I will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To Whom It May Concern,
 
We filed a complaint against Canyon Court Labradoodles last spring, as we were unable to resolve our situation with the business.  The complaint reference number is [redacted].  On June 1, 2014, the business owner, Andrea Most, responded and said she would refund us $1500.00.  It is now September 17, 2014, and we have yet to receive any refund whatsoever.   
Regards,
[redacted]

We sold an adult dog to the[redacted]. We do not offer refunds on our adult dogs.   We can not offer full refunds on dogs sold, because once the dog leaves our home we are not in control of the dog's treatment or environment.  Although we do not offer refunds of adult dogs, we always help...

families find new homes for any dog for any reason.
As soon as the [redacted] brought the dog into their home, they immediately let her out into their neighborhood.
The adult dog purchased by the [redacted] was only made available to them at their request for an adult dog.  After receiving the non-refundable deposit, the dog was desexed and sold to the[redacted].  This dog was only made available after they contacted us and requested an adult dog, not a puppy.  We did not force the dog on them, nor did we convince them to buy her.  The [redacted] requested an adult dog because their landlord would not accept a puppy.
The Adult dog we sold to the [redacted] was a nearly 3 year old female.  She is a family friendly miniature sized dog that was well loved by our family.  All adult dogs need time to adjust when moving to new homes. The [redacted] did not allow for this adjustment period, nor did they keep the dog secure in their home.  They lost the dog as soon as they brought her into their home. As their email to us stated: "Monet ran away within minutes of arriving home through a small crack in the door. "  
She was afraid in this new environment and of them chasing after her.  They made her more fearful with their inability to secure her in their home.   A dog coming from a family to a new family needs to be secured in a home or yard.  We included a crate, as well as a collar and leash, with the dog, so that they could keep her secured as they got to know her.  They did not use the crate as a safe place, nor did they secure her with the collar and leash.  We instructed them that they would need to keep her leashed for a few days, even in their back yard when going potty.
She was clearly afraid of the new environment, and rather than providing her with a secure and loving environment, giving their new dog a couple of weeks to adjust, they lost her, and then created an even more fearful environment by chasing her down.  She was running through their neighborhood for a week, before being "captured" in a frightening way. We also went to the neighborhood and looked for the dog during the week.
Once they had found the dog, they immediately asked for us to take her back.  We did not want to leave the dog in this unfriendly environment and offered a staggered refund based on us being able to re-sell the dog.  
Our website was temporarily down for two weeks at the beginning of May.  This was a planned time off due to family.  Our site was up again by mid May.  
We have been on Maternity leave for 2 months and we had told the [redacted] there would be a delay in their refund at this time, because we had been unable to find a new home for the Adult dog that they had asked us to rehome for them.  In the meantime, they filed a complaint about us to the Revdex.com.
We are a small family breeder, breeding dogs for the purpose of providing allergy friendly therapy dogs for kids with autism.  Any purchases of our labradoodles are in support of this cause.
We will refund the [redacted] the agreed upon $1500 as we continue to look for a new home for the adult dog that was made available for them.
[redacted]
Canyon Court Labradoodles

Review: Canyon Court Labradoodles sold us a dog that was not suitable for sale. I paid them $2500.00. They agreed to take back the dog and refund me the $1500.00 by mid April with the remainder to follow once they had resold the dog to someone else. They refused to pay me the $1500 April 24.Immediately following my notice to them that I was referring this to the Revdex.com they appear to have removed their web site. I downloaded copies of the website prior to my notice to them, fearing that they would remove the site.I have copies of the email exchanges surrounding this matter, including the one in which they stated they would refund the purchase price.Desired Settlement: I would like the total purchase price of the dog, $2500, including $377.13 deposit, paid February 26, refunded immediately.

Business

Response:

We sold an adult dog to the[redacted]. We do not offer refunds on our adult dogs. We can not offer full refunds on dogs sold, because once the dog leaves our home we are not in control of the dog's treatment or environment. Although we do not offer refunds of adult dogs, we always help families find new homes for any dog for any reason.

As soon as the [redacted] brought the dog into their home, they immediately let her out into their neighborhood.

The adult dog purchased by the [redacted] was only made available to them at their request for an adult dog. After receiving the non-refundable deposit, the dog was desexed and sold to the[redacted]. This dog was only made available after they contacted us and requested an adult dog, not a puppy. We did not force the dog on them, nor did we convince them to buy her. The [redacted] requested an adult dog because their landlord would not accept a puppy.

The Adult dog we sold to the [redacted] was a nearly 3 year old female. She is a family friendly miniature sized dog that was well loved by our family. All adult dogs need time to adjust when moving to new homes. The [redacted] did not allow for this adjustment period, nor did they keep the dog secure in their home. They lost the dog as soon as they brought her into their home. As their email to us stated: "Monet ran away within minutes of arriving home through a small crack in the door. "

She was afraid in this new environment and of them chasing after her. They made her more fearful with their inability to secure her in their home. A dog coming from a family to a new family needs to be secured in a home or yard. We included a crate, as well as a collar and leash, with the dog, so that they could keep her secured as they got to know her. They did not use the crate as a safe place, nor did they secure her with the collar and leash. We instructed them that they would need to keep her leashed for a few days, even in their back yard when going potty.

She was clearly afraid of the new environment, and rather than providing her with a secure and loving environment, giving their new dog a couple of weeks to adjust, they lost her, and then created an even more fearful environment by chasing her down. She was running through their neighborhood for a week, before being "captured" in a frightening way. We also went to the neighborhood and looked for the dog during the week.

Once they had found the dog, they immediately asked for us to take her back. We did not want to leave the dog in this unfriendly environment and offered a staggered refund based on us being able to re-sell the dog.

Our website was temporarily down for two weeks at the beginning of May. This was a planned time off due to family. Our site was up again by mid May.

We have been on Maternity leave for 2 months and we had told the [redacted] there would be a delay in their refund at this time, because we had been unable to find a new home for the Adult dog that they had asked us to rehome for them. In the meantime, they filed a complaint about us to the Revdex.com.

We are a small family breeder, breeding dogs for the purpose of providing allergy friendly therapy dogs for kids with autism. Any purchases of our labradoodles are in support of this cause.

We will refund the [redacted] the agreed upon $1500 as we continue to look for a new home for the adult dog that was made available for them.

Canyon Court Labradoodles

Consumer

Response:

Thank you for your email. I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. While we would prefer a full refund, $1500.00 is acceptable. However, Canyon Court Labradoodles promised us $1500.00 by mid-April, and we have yet to receive any money. I will wait 7 business days from today's date to receive $1500.00 from Cayon Court Labradoodles. Thus, no later than June 27. Should the business perform this action and, if it does, I will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To Whom It May Concern,

We filed a complaint against Canyon Court Labradoodles last spring, as we were unable to resolve our situation with the business. The complaint reference number is [redacted]. On June 1, 2014, the business owner, Andrea Most, responded and said she would refund us $1500.00. It is now September 17, 2014, and we have yet to receive any refund whatsoever.

Regards,

Business

Response:

Hi,

The Revdex.com did not make me aware that I was to go ahead and send the 1500 refund check.

Please advise and I will mail the check.