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Canyon Falls Spa & Salon

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Canyon Falls Spa & Salon Reviews (1)

In response to a complaint from [redacted] did purchase a...

starter from our parts department. He also had an insurance claim that was associated with that purchase. He come to our service department saying he had water damage and needed an estimate for his Insurance company. We worked with his insurance company and him to come with a “suitable” solution. Mr. [redacted] received his settlement check and took his boat home. He said “I can do the work myself and come out money ahead”. We advised him that we have seen this before and it always adds to the problems with the boat. Mr. [redacted] left and said he would be in touch. He returned when he could not find the “starter” in question anywhere else.  ** Please everyone understand we have more than 4 hours of work into this case and have not collected any money from Mr. [redacted] or his Insurance Company. **  We worked with him to locate the correct part. And sold it to him according to the information provided to us from Mercury Marine. ** I do not see Mr. [redacted]’s complaint about Mercury Marine? ** At the time of sale there was no discussion about the Bolt Pattern or the Number of Teeth on the starter. By his own admittance, he returned home and installed the starter and used it!! If the starter did not fit properly a trained Mercruiser technician will not install the part and would certainly not use it!! In effect, he created a USED PART. We cannot return it to Mercury and we cannot sell it as a new part.
 
** Let’s all remember Mr. [redacted] told us he can do this work himself and make money. He created the issue he has not us and not Mercury Marine. **
 
I have told Mr. [redacted] several times that if we have a chance to sell the starter for him? We will call him. And offer him used parts price for the starter. We will continue to help him sell the starter he used last year, but he is responsible for the install and creating the entire issue.
 
Thank You, feel free to contact me with any questions you may have.
 
[redacted]
Sales Manager
Sweetwater Performance Center - Marina
Oshkosh, WI
[redacted]

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