Canyon Legal Forms

In response to the complaint filed by Ms [redacted] Her story is absolutely not true First of all, we don't give legal advice We are not attorneys and tell all of our clients repeatedly that we are not attorneys and cannot give any legal advice We do give information that has been published to assist them through the court process Ms [redacted] requested specific work and I typed up her documents as requested She picked them up - then decided that she wanted something different She called and yelled and threw a fit wanting me to do the work for free I did agree to type up the new documents at no extra charge We called to let her know that the documents were done She never came into the office and never returned our calls She did send me a personal message on facebook A couple people that know her and knew that she came in here told staff that she was complaining about us and also told us to not take it personally because Ms [redacted] "loves drama" and would rather create a scene than find a resolution We tried to work with Ms [redacted] and would still do so if she could keep it professional without name-calling, yelling and being rude

Revdex.com: I have reviewed the response made by the business in reference [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The issues with the case as detailed in great length with my initial complaint we not due to an error on my partAt the time of the first apptI told [redacted] I had to confirm his current employer, I then followed up with an email to send confirmed information of the defendant and [redacted] then ran a skip trace to verify it was in fact the right employer and told me this in personIt was not until I called about the error with them entering in the wrong county for the sheriff's department(which the offered to fix and re-file, once they actually found my file) that they entered the wrong employerThe original draft HAD THE CORRECT EMPLOYER, just the wrong verbiage on the WRITwhich I as a general consumer have no idea which of the legal documentation verbiage I needed to checkMy assumption was that with their experience they were familiar with how to draft of these documents which is why they charge people for their servicesI also noticed that they did not address the additional errorsthat caused me to have to re-file several times after they had assured me that things were done accurately [redacted] [redacted] ***

Complaint: ***I am rejecting this response because:
I NEVER picked up ANY documents from Citizens Legal, I was told that they were not completedOnce they were completed I was emailed one page only for reviewThe information was simply incorrectThe dates, and names, the whole statement made in the only page I got for review inaccurately represented the facts were that needed to be presented factuallySince I could not file this document in court due to the mistakes, AND it was already nearly a week after the date the documents were promised to me I simply shut it downI NEVER asked for anyone to redo the documents, NEVER changed my mindIt was lateIt was wrong, and I just want my money back
I never called and said anything rude, or yelledI only asked to speak to the person handling my documents, I was told she was not thereEnd of conversation
I was promised, and paid in advance $for usable documents by a certain date and did not receive themAt a later date I was offered unusable documents & could not accept themYou cannot take someone's money and give them nothing in returnThere isn't anything to argue or get nasty aboutI just want my money back.Sincerely,*** ***

It appears Ms*** remembers the facts differently from our documentation and what the work calendar shows. We will not provide a refund as work was done. We will provide an in-house credit of $in an effort to satisfy Ms***. She may use this credit for other documentation including a Will, Power of Attorney or any other forms that we carry

Thank you for contacting Citizen's Legal Access regarding the complaint submitted by *** ***.Citizen's Legal Access is a Document Preparation CompanyWe assist people who are representing themselves by preparing their paperworkWe are very clear to our clients that we are not attorneys and
can only make their documents as accurate as the information they give usEach client proof reads and reviews their documents for accuracy prior to anything being filedWhen errors are found, we make the edits and have them proof read it again.While working with *** ***, she admitted to giving us the wrong information about her employer, which we were happy to correct once she supplied us with the proper informationThere were subsequent items she wanted changed, which we did for her each time she requested, at no additional costThe work we did for *** *** went beyond the base price we charge, However, in trying to go the extra mile to please her, we did not charge for the extra work nor currier feesHer documents submitted were upon her review and approvalWe will not be refunding her We feel badly that her case did not go as she desiredand wish her the best of luck. *** ***
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Thank you for sending the letter to Citizen's Legal Access for a second response regarding the complaint submitted by *** ***It would appear that your correspondence is attempting to go to a *** *** who has not been employed here for nearly monthsWe apologize for any missed communication opportunitiesPlease direct any further correspondence to *** *** at the information below. I would like to reiterate;Citizen's Legal Access is a Document Preparation CompanyWe prepare paperwork for those who are representing themselves. We are not attorneys and do not practice lawWe prepare the documents the client wish, with the information the client provide usWe do not release nor file documents until each client proof reads and reviews their documents for accuracy Because clients represent themselves, they are ultimately responsible for what is in their documents(which is why we INSIST they proof read PRIOR to anything being filed)When errors are found, we make the edits and have the documents proof read it againIf the client wants the documents edited, for any reason, we do it up to three times before addition fees are incurred for the additional work and time. *** *** proof read her documents prior to release/filing Every step of the way, every time documents are changed, proof reading is required by *** from the client We do not tell clients there paperwork is or is not correctThey MUST DETERMINE THAT FOR THEMSELVES, as the are representing themselves*** ***'s documents were submitted only upon her review and approval.The amount of time and work put into *** ***'s paperwork surpassed what we charged her.We remain firm in our decision not to refund her *** ***
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Revdex.com:
I have reviewed the response made by the business in reference [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The issues with the case as detailed in great length with my initial complaint we not due to an error on my part. At the time of the first appt. I told [redacted] I had to confirm his current employer, I then followed up with an email to send confirmed information of the defendant and [redacted] then ran a skip trace to verify it was in fact the right employer and told me this in person. It was not until I called about the error with them entering in the wrong county for the sheriff's department(which the offered to fix and re-file, once they actually found my file) that they entered the wrong employer. The original draft HAD THE CORRECT EMPLOYER, just the wrong verbiage on the WRIT. which I as a general consumer have no idea which of the legal documentation verbiage I needed to check. My assumption was that with their experience they were familiar with how to draft of these documents which is why they charge people for their services. I also noticed that they did not address the additional errors. that caused me to have to re-file several times after they had assured me that things were done accurately. [redacted] 
[redacted]

In response to the complaint filed by Ms. [redacted].  Her story is absolutely not true.  First of all, we don't give legal advice.  We are not attorneys and tell all of our clients repeatedly that we are not attorneys and cannot give any legal advice.  We do give information that...

has been published to assist them through the court process.  Ms. [redacted] requested specific work and I typed up her documents as requested.  She picked them up - then decided that she wanted something different.  She called and yelled and threw a fit wanting me to do the work for free.  I did agree to type up the new documents at no extra charge.  We called to let her know that the documents were done.  She never came into the office and never returned our calls.  She did send me a personal message on facebook.  A couple people that know her and knew that she came in here told staff that she was complaining about us and also told us to not take it personally because Ms. [redacted] "loves drama" and would rather create a scene than find a resolution.  We tried to work with Ms. [redacted] and would still do so if she could keep it professional without name-calling, yelling and being rude.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, while far from satisfactory shows an effort on the part of the business owner, and a new level of professionalism that I can appreciate. Sincerely, [redacted]