Canyon Meadows Farm

Canyon Meadows is a puppy mill. We paid $3k for a puppy who is extremely fearful with extreme social anxiety. We suspected that she was abused and our vet agrees. The puppy also has issues with her eyes and teeth. Other reviewers mention hip and kidney issues. It was very easy to connect with Katrina as she was selling the pups and taking our money. They only accept a payment platform that offers no refunds and no recourse. Getting an answer from Katrina about the history of this dog is impossible. The pup is very sweet and we love her We don’t want a refund at this point. We would simply like more info about her history. Most importantly, we’d like this breeder to change their protocols or discontinue raising pups altogether.

Puppies aren't adequately socialized and the breeder isn't very careful about breeding practices. The dogs here aren't particularly healthy and the genes aren't particularly great for family pets. Stay away. This is essentially a puppy mill that mass produces hundreds of dogs. They won't take you to see the entire operation. Sketchy!

FROM:Canyon Meadows Farm RE: ? Reply to incident # ? [redacted] ? [redacted] ***Owners, Katrina Kevin S [redacted] TO: ? Revdex.com September 6, 2017Thank you for the opportunity to respond the the above referenced complaint? We take strong exception to the allegations of Ms [redacted] regarding mistreatment by us of [redacted] and ***, the two English Creme Retrievers placed with Ms***.State Law requires anyone owning 5+ dogs to have legally approved and licensed kennel facility and business license? To become and stay licensed, you must apply for license, be inspected and approved, by providing adequate facilities, and pass random yearly state and county inspections? We are in, and have always been in compliance with inspections from state and county kennel officials providing us approved kennel facilities and business licenses? We have attached copies of our business license, our compliance reports inspections from state and county kennel inspections, and kennel licenses for the last years.With respect to [redacted] and ***, attached as well are their veterinarian treatment records (see attached) prior to being placed with Ms***The allegations of Ms [redacted] that [redacted] and [redacted] were abused or neglected by us is false? [redacted] and [redacted] have always been happy and healthy while in our care? The girls were never seriously ill or on any medications for depression nor did they ever need any medication for depression as they are very outgoing while on the farm with us in our care? We are also attaching photos of [redacted] and [redacted] prior to being placed.We have attached letters from our veterinarians in reference to the care we provide our animals, several who also do farm visitsWe maintain close professional relationships with our veterinarians, who are available 24/to us in a moment's notice to treat all of our animals both large and small? We also have horse boarders, trainers and renters, who have full access to every part of our farm and home, interacting with our animals and witnessing their living conditions at any given time on a daily basis.We have also attached letters from our employee's both past and present who assist in the daily care of our animals including [redacted] and ***.Our farm is a very casual, warm and friendly place to visit, a place everyone feels welcome? Over the years we have raised, trained and shown cattle, goats, horses and dogs? Our farm is a very quiet, private facility with 22+ acres for our animals to enjoy including a pond for the dogs to swim? We have numerous daily visitors including dog and horse clients, boarders, trainers & riders, farm help, friends and of course our family, children and grandchildren? ? Our dogs are very much a part of our family and our daily lives? I work from home, so that I can always be available to care for them 24/? Our dogs are raised both inside our home and in our kennel facility per state and county kennel requirements? Our home is located within feet of our Kennel, so we are able to keep close contact with all of our animals day and night tending to their daily needs? Anyone who knows us will strongly agree, we spend our entire lives devoted to working on the farm, providing a good life for our animals? Regarding transition of [redacted] and ***, we expected it to be difficultEnglish Creme Retrievers' fall madly “in love with their families”? They rely on other animal friends, consistency in environment and the strong relationship bond with the humans in their daily life for their sense of security? [redacted] & [redacted] have spent all their lives on our farm with us, 6+ years, along with their siblings sister [redacted] and brother [redacted] .They are very outgoing girls when in comfortable surroundings and with people they know and trust(we have videos)When placing ANY adult dog in a new home there is always a transition? For some dogs, they can be rather quick to “settle in” however for others it can take days, weeks, months and even years to fully settle in? We made it extremely clear in emails (see attached) prior to meeting and in person, that [redacted] and [redacted] would be uncomfortable and very upset being uprooted from the only home they have known, during this transition? We extensively talked about them needing ample time to adjust to all of these changes happening at once? As you consider the Revdex.com's position, please know that in all our 35+ years of raising all animals including dogs, we have never had a complaint against us nor been out of compliance with the AKC, the humane society, or any state or county officials regarding the care our all of our animals are given, including our dogs, or the facilities provided for themIn addition, we have a 33+ A+ Rating with the Revdex.com with no complaints.We also have a great reputation with 95% repeat & referral clients for our dogs and horses? We strive to always ensure we have done right by our clients? We have hundreds of letters from repeat clients and their referrals, who have gotten both puppies and adult dogs from us recently and over the years? (see attached letters from clients)Regarding resolution, we told Ms [redacted] that we will take [redacted] and [redacted] back at anytime, if she can not or does not want to care for them for any reason or if there are health issues we did not know about? She has never provided us with any documentation of any health issues she now complains about? We offered a refund with the return of [redacted] and [redacted] in each email interaction (see attached emails)? Those proposals were rejected.Sincerely,Katrina & Kevin S [redacted] , Owners of Canyon Meadows Farm

From: K K Sent: Friday, September 08, 6:PM Subject: Response to Complaint ***To Whom It May Concern:We are sending emails with our response as we can not get the website for the Revdex.com's attachments to accept any attachment files, even if zipped or compressed.Please let us know
if you would rather we faxed, scanned or mailed them to you directly.If there is anything else we can do to help provide information on this complaint, please be sure to contact us, we are more than happy to help.Sincerely, Katrina & Kevin S*Owners, Canyon Meadows Farm253-431-***Canyon Meadows FarmWebsite: canyonmeadowsfarm.comEmail: [email protected]: [email protected]

FROM:Canyon Meadows Farm RE: Reply to incident # *** *** ***Owners, Katrina Kevin S*** TO: Revdex.com September 6, 2017Thank you for the opportunity to respond the the above referenced complaint We take strong exception to the allegations of Ms*** regarding mistreatment by us of *** and ***, the two English Creme Retrievers placed with Ms***.State Law requires anyone owning 5+ dogs to have legally approved and licensed kennel facility and business license To become and stay licensed, you must apply for license, be inspected and approved, by providing adequate facilities, and pass random yearly state and county inspections We are in, and have always been in compliance with inspections from state and county kennel officials providing us approved kennel facilities and business licenses We have attached copies of our business license, our compliance reports inspections from state and county kennel inspections, and kennel licenses for the last years.With respect to *** and ***, attached as well are their veterinarian treatment records (see attached) prior to being placed with Ms***The allegations of Ms*** that *** and *** were abused or neglected by us is false *** and *** have always been happy and healthy while in our care The girls were never seriously ill or on any medications for depression nor did they ever need any medication for depression as they are very outgoing while on the farm with us in our care We are also attaching photos of *** and *** prior to being placed.We have attached letters from our veterinarians in reference to the care we provide our animals, several who also do farm visitsWe maintain close professional relationships with our veterinarians, who are available 24/to us in a moment's notice to treat all of our animals both large and small We also have horse boarders, trainers and renters, who have full access to every part of our farm and home, interacting with our animals and witnessing their living conditions at any given time on a daily basis.We have also attached letters from our employee's both past and present who assist in the daily care of our animals including *** and ***.Our farm is a very casual, warm and friendly place to visit, a place everyone feels welcome Over the years we have raised, trained and shown cattle, goats, horses and dogs Our farm is a very quiet, private facility with 22+ acres for our animals to enjoy including a pond for the dogs to swim We have numerous daily visitors including dog and horse clients, boarders, trainers & riders, farm help, friends and of course our family, children and grandchildren Our dogs are very much a part of our family and our daily lives I work from home, so that I can always be available to care for them 24/ Our dogs are raised both inside our home and in our kennel facility per state and county kennel requirements Our home is located within feet of our Kennel, so we are able to keep close contact with all of our animals day and night tending to their daily needs Anyone who knows us will strongly agree, we spend our entire lives devoted to working on the farm, providing a good life for our animals Regarding transition of *** and ***, we expected it to be difficultEnglish Creme Retrievers' fall madly “in love with their families” They rely on other animal friends, consistency in environment and the strong relationship bond with the humans in their daily life for their sense of security *** & *** have spent all their lives on our farm with us, 6+ years, along with their siblings sister *** and brother ***.They are very outgoing girls when in comfortable surroundings and with people they know and trust(we have videos)When placing ANY adult dog in a new home there is always a transition For some dogs, they can be rather quick to “settle in” however for others it can take days, weeks, months and even years to fully settle in We made it extremely clear in emails (see attached) prior to meeting and in person, that *** and *** would be uncomfortable and very upset being uprooted from the only home they have known, during this transition We extensively talked about them needing ample time to adjust to all of these changes happening at once As you consider the Revdex.com's position, please know that in all our 35+ years of raising all animals including dogs, we have never had a complaint against us nor been out of compliance with the AKC, the humane society, or any state or county officials regarding the care our all of our animals are given, including our dogs, or the facilities provided for themIn addition, we have a 33+ A+ Rating with the Revdex.com with no complaints.We also have a great reputation with 95% repeat & referral clients for our dogs and horses We strive to always ensure we have done right by our clients We have hundreds of letters from repeat clients and their referrals, who have gotten both puppies and adult dogs from us recently and over the years (see attached letters from clients)Regarding resolution, we told Ms*** that we will take *** and *** back at anytime, if she can not or does not want to care for them for any reason or if there are health issues we did not know about She has never provided us with any documentation of any health issues she now complains about We offered a refund with the return of *** and *** in each email interaction (see attached emails) Those proposals were rejected.Sincerely,Katrina & Kevin S***, Owners of Canyon Meadows Farm

Complaint: ***
I am rejecting this response because: The fact that Canyon Meadows has a kennel license does not negate the fact that they sold me two dogs that were NOT healthyAll the lawyers and judges they tell me they have in their pocket doesn't matterAs a business transaction, the S*s were dishonest about the condition of the two dogs they sold for $I want the return of my moneyThank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: MsS***'s response is filled with lies and totally missing the pointAs a result, I am filing a small claims case against her and her husband. She can solicit all the letters and emails she wants, but she fails to answer the issueIn her deception, she tries to get you to look at other matters that are not relevant to this case.I asked for vet records at the time of purchaseAll she gave me was the recent spay recordsThe vet had not treated these dogs before and in her "testimonial" letters, those vets have never seen the two dogsShe won't hand over the records because they will indicate that she is a puppy mill and these dogs were kennel dogs, living in kennels and not the bucolic picture she paintsWhen we arrived, the dogs were afraid of her.She is lying about English Crème golden retrievers as wellThese dogs didn't spend much time with her family and it showsWhen we brought them home they were withdrawn, frightened and nearly catatonicIt was why I got them to my vet asapI have attached my vet's experienced opinionMsS*** wants you to look at the shiny object rather than look in the weeds at her practicesI have much more documentation that I plan to present in small claims court about her family operations and treatment of her dogs, including people who worked for her and numerous complaints about her dogs.This was a business dealShe told me these dogs were in good health and just needed time to adjustThese dogs were sick, neglected and part of a puppy mill operationShe charged me $for near-senior dogs with major health and mental issuesI want my money returnedShe lied. *** ***
Sincerely,
*** ***

FROM:Canyon Meadows Farm RE: ? Reply to incident # ? *** ? *** ***Owners, Katrina Kevin S*** TO: ? Revdex.com September 6, 2017Thank you for the opportunity to respond the the above referenced complaint? We take strong exception to the allegations of Ms*** regarding mistreatment by us of *** and ***, the two English Creme Retrievers placed with Ms***.State Law requires anyone owning 5+ dogs to have legally approved and licensed kennel facility and business license? To become and stay licensed, you must apply for license, be inspected and approved, by providing adequate facilities, and pass random yearly state and county inspections? We are in, and have always been in compliance with inspections from state and county kennel officials providing us approved kennel facilities and business licenses? We have attached copies of our business license, our compliance reports inspections from state and county kennel inspections, and kennel licenses for the last years.With respect to *** and ***, attached as well are their veterinarian treatment records (see attached) prior to being placed with Ms***The allegations of Ms*** that *** and *** were abused or neglected by us is false? *** and *** have always been happy and healthy while in our care? The girls were never seriously ill or on any medications for depression nor did they ever need any medication for depression as they are very outgoing while on the farm with us in our care? We are also attaching photos of *** and *** prior to being placed.We have attached letters from our veterinarians in reference to the care we provide our animals, several who also do farm visitsWe maintain close professional relationships with our veterinarians, who are available 24/to us in a moment's notice to treat all of our animals both large and small? We also have horse boarders, trainers and renters, who have full access to every part of our farm and home, interacting with our animals and witnessing their living conditions at any given time on a daily basis.We have also attached letters from our employee's both past and present who assist in the daily care of our animals including *** and ***.Our farm is a very casual, warm and friendly place to visit, a place everyone feels welcome? Over the years we have raised, trained and shown cattle, goats, horses and dogs? Our farm is a very quiet, private facility with 22+ acres for our animals to enjoy including a pond for the dogs to swim? We have numerous daily visitors including dog and horse clients, boarders, trainers & riders, farm help, friends and of course our family, children and grandchildren? ? Our dogs are very much a part of our family and our daily lives? I work from home, so that I can always be available to care for them 24/? Our dogs are raised both inside our home and in our kennel facility per state and county kennel requirements? Our home is located within feet of our Kennel, so we are able to keep close contact with all of our animals day and night tending to their daily needs? Anyone who knows us will strongly agree, we spend our entire lives devoted to working on the farm, providing a good life for our animals? Regarding transition of *** and ***, we expected it to be difficultEnglish Creme Retrievers' fall madly “in love with their families”? They rely on other animal friends, consistency in environment and the strong relationship bond with the humans in their daily life for their sense of security? *** & *** have spent all their lives on our farm with us, 6+ years, along with their siblings sister *** and brother ***.They are very outgoing girls when in comfortable surroundings and with people they know and trust(we have videos)When placing ANY adult dog in a new home there is always a transition? For some dogs, they can be rather quick to “settle in” however for others it can take days, weeks, months and even years to fully settle in? We made it extremely clear in emails (see attached) prior to meeting and in person, that *** and *** would be uncomfortable and very upset being uprooted from the only home they have known, during this transition? We extensively talked about them needing ample time to adjust to all of these changes happening at once? As you consider the Revdex.com's position, please know that in all our 35+ years of raising all animals including dogs, we have never had a complaint against us nor been out of compliance with the AKC, the humane society, or any state or county officials regarding the care our all of our animals are given, including our dogs, or the facilities provided for themIn addition, we have a 33+ A+ Rating with the Revdex.com with no complaints.We also have a great reputation with 95% repeat & referral clients for our dogs and horses? We strive to always ensure we have done right by our clients? We have hundreds of letters from repeat clients and their referrals, who have gotten both puppies and adult dogs from us recently and over the years? (see attached letters from clients)Regarding resolution, we told Ms*** that we will take *** and *** back at anytime, if she can not or does not want to care for them for any reason or if there are health issues we did not know about? She has never provided us with any documentation of any health issues she now complains about? We offered a refund with the return of *** and *** in each email interaction (see attached emails)? Those proposals were rejected.Sincerely,Katrina & Kevin S***, Owners of Canyon Meadows Farm

From: K K Sent: Friday, September 08, 2017 6:31 PM Subject: Response to Complaint [redacted]To Whom It May Concern:We are sending emails with our response as we can not get the website for the Revdex.com's attachments to accept any attachment files, even if zipped or compressed.Please let us know...

if you would rather we faxed, scanned or mailed them to you directly.If there is anything else we can do to help provide information on this complaint, please be sure to contact us, we are more than happy to help.Sincerely, Katrina & Kevin S[redacted]Owners, Canyon Meadows Farm253-431-[redacted]Canyon Meadows FarmWebsite:   canyonmeadowsfarm.comEmail:       [email protected]:       [email protected]

Complaint: [redacted]
I am rejecting this response because: The fact that Canyon Meadows has a kennel license does not negate the fact that they sold me two dogs that were NOT healthy. All the lawyers and judges they tell me they have in their pocket doesn't matter. As a business transaction, the S[redacted]s were dishonest about the condition of the two dogs they sold for $600. I want the return of my money. Thank you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Ms. S[redacted]'s response is filled with lies and totally missing the point. As a result, I am filing a small claims case against her and her husband. She can solicit all the letters and emails she wants, but she fails to answer the issue. In her deception, she tries to get you to look at other matters that are not relevant to this case.I asked for vet records at the time of purchase. All she gave me was the recent spay records. The vet had not treated these dogs before and in her "testimonial" letters, those vets have never seen the two dogs. She won't hand over the records because they will indicate that she is a puppy mill and these dogs were kennel dogs, living in kennels and not the bucolic picture she paints. When we arrived, the dogs were afraid of her.She is lying about English Crème golden retrievers as well. These dogs didn't spend much time with her family and it shows. When we brought them home they were withdrawn, frightened and nearly catatonic. It was why I got them to my vet asap. I have attached my vet's experienced opinion. Ms. S[redacted] wants you to look at the shiny object rather than look in the weeds at her practices. I have much more documentation that I plan to present in small claims court about her family operations and treatment of her dogs, including people who worked for her and numerous complaints about her dogs.This was a business deal. She told me these dogs were in good health and just needed time to adjust. These dogs were sick, neglected and part of a puppy mill operation. She charged me $600 for near-senior dogs with major health and mental issues. I want my money returned. She lied. [redacted]
Sincerely,
[redacted]