Canyon State Credit Union

I went into the branch on Jackson Street to do a shared branching transaction yesterday afternoon All I needed then to do was issue a cashiers check out of my Denver CU account I PURPOSELY spelled out the name to reference on the check because it is spelled differently THEY MISSPELLED IT STILL!! I pointed it out and instead of depositing that check back into my account and re-issuing another, they attempted to reverse it and re-issue The reversal didn't go through, called my CU and they seen the check issued but not a reversal, Canyon State said there wasn't anything more they could do but the money "should" be in my account by morning It is now 11:53am and the money STILL ISN'T there and I still don't have a cashiers check and NOBODY at this place seems to have an answer for me besides....sorry for the inconvenience!!! My house payment will now be late due to their inability to follow directions and, their poor training on what to do or who to ask for direction Their total lackadaisical attitude with "MY" money makes me angry! I'm betting they wouldn't feel so "OK" with it, if it were their money!

I am NOT going to accept this.....I have been dealing with this for months now.  This is getting exhausting.  I will have my wife call and speak Canyon State Credit Union Credit Card, because they obviously STILL have no clue about what they are doing.  Once again for you, the Revdex.com, I pay Canyon State Credit Card with my [redacted] Debit Card that has a checking account through [redacted].  I can only assume that Canyon is trying to put through my checking account information directly through [redacted], and they are denying it because I do not directly have an account with them.  ONCE AGAIN, my [redacted] checking account is through MY [redacted] DEBIT CARD.  THE CHECKING ACCOUNT AND ROUTING NUMBERS ARE COMPLETELY CORRECT, AS I PAY 5 OTHER CREDIT CARDS THE EXACT SAME WAY AND THEY HAVE NEVER, EVER HAD A PROBLEM IN DEBITING MY ACCOUNT.  I HAVE HAD THIS ACCOUNT FOR 15 YEARS. AND THERE IS NO WAY THEY ARE TELLING CANYON THAT MY ACCOUNT IS FROZEN.  IT MUST BE SOMEONE AT METABANK, WHO CAN'T LOCATE MY ACCOUNT AS IT IS THROUGH ONCE AGAIN, [redacted].   THEY ARE ABSOLUTELY HORRIBLE, NOT ONLY IN KNOWLEDGE OF HANDLING ACCOUNTS, BUT ALSO CUSTOMER SERVICE.

Our initial response to the complaint was made to ensure we were timely with our response.  After the response was submitted, the member contacted the Credit Union and was told that it is not an issue with Canyon State Credit Union as we are processing his payment(s) according to his instructions; that it is the receiving bank that is rejecting the payment with a status of "Account Frozen."  We have attempted multiple times to explain this to him and his authorized representative, however they insist that it is of our doing that the transaction cannot be processed.  We tried to contact the receiving bank but cannot speak to the issue without the cardholder present.  This was communicated to the member and his authorized representative. That said, we have offered a different solution for the member to make his payment, we have reversed the fees associated with the rejected transactions and offered to correct his credit bureau if derogatory information was submitted. This was all communicated to the member and authorized representative.

I went into the branch on Jackson Street to do a shared branching transaction yesterday afternoon. All I needed then to do was issue a cashiers check out of my Denver CU account. I PURPOSELY spelled out the name to reference on the check because it is spelled differently. THEY MISSPELLED IT STILL!! I pointed it out and instead of depositing that check back into my account and re-issuing another, they attempted to reverse it and re-issue. The reversal didn't go through, called my CU and they seen the check issued but not a reversal, Canyon State said there wasn't anything more they could do but the money "should" be in my account by morning. It is now 11:53am and the money STILL ISN'T there and I still don't have a cashiers check and NOBODY at this place seems to have an answer for me besides....sorry for the inconvenience!!! My house payment will now be late due to their inability to follow directions and, their poor training on what to do or who to ask for direction. Their total lackadaisical attitude with "MY" money makes me angry! I'm betting they wouldn't feel so "OK" with it, if it were their money!