Canyon Stone Company Inc

Complaint: ***I am rejecting this response because:As to the incident on March 23rd, they were instructed to dump the gravel in our yard. We live in *** *** *** where we do not have sidewalks. The county does not allow dumping in the street. It is not our responsibility to get your load to its destination. It if was going to be unsafe, you the "professional gravel company" and the owner of the truck and trailer, you should know what is and what is not capable of. If you could not deliver it where we suggested, you should have told us where it would be best to dump according to your trucking policy and we would have honored it
As to the little crack in the concrete, there were several little cracks all over the section of concrete we replaced. This concrete was pristine like the rest of our driveway before their visit. The person who was contacted to do the concrete named "***" *** ***He would call and set up a time to pour the concrete. We had eleven times to pour, he would setup a time and either would cancel or no call/no show. I admit some were related to the weather but most were related to ***. I got extremely tired of waiting and relying on ***! Canyon Stone was very well aware of this and apologized each time I called them. After a few months later, I didn't believe them anymore
The company we used for the concrete was *** *** ***. They used "***" forms already in place and did not charge for the form framing in their bill. So the cost was not doubled charged as Canyon Stone indicated. *** picked up his forms when the concrete was completed and hardened
As for the Asphalt repair, Canyon Stone never sent anyone out to estimate or repair that part of damage. I did have both ends of my driveways asphalt repaired. I requested two separate invoices for both (see attachment for other asphalt repair), so we only want compensation for the side they had damaged. In hindsight, we should have called to get a police report but did not want to get the young ***'s in trouble. Also, we probably should have not paid them as well. We did not choose Canyon Stone. They were chosen by *** *** *** who was doing landscaping at our house
To give a time frame on how long we waited for the concrete work on the driveway. The accident happened on March 23, 2015. We got the concrete work poured on July 23, 2015, four months later. I think we were more than patient
As to our written agreement, Canyon Stone never fixed the concrete damages in a reasonable time and never sent anyone to attempt to repair our damaged asphalt either. I wonder if they had any Business Insurance? As a business owner myself, I would never treat a customer this way
Regards,*** ***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: ***I am rejecting this response because:As to the incident on March 23rd, they were instructed to dump the gravel in our yard. We live in *** *** *** where we do not have sidewalks. The county does not allow dumping in the street. It is not our responsibility to get your load to its destination. It if was going to be unsafe, you the "professional gravel company" and the owner of the truck and trailer, you should know what is and what is not capable of. If you could not deliver it where we suggested, you should have told us where it would be best to dump according to your trucking policy and we would have honored it
As to the little crack in the concrete, there were several little cracks all over the section of concrete we replaced. This concrete was pristine like the rest of our driveway before their visit. The person who was contacted to do the concrete named "***" *** ***He would call and set up a time to pour the concrete. We had eleven times to pour, he would setup a time and either would cancel or no call/no show. I admit some were related to the weather but most were related to ***. I got extremely tired of waiting and relying on ***! Canyon Stone was very well aware of this and apologized each time I called them. After a few months later, I didn't believe them anymore
The company we used for the concrete was *** *** ***. They used "***" forms already in place and did not charge for the form framing in their bill. So the cost was not doubled charged as Canyon Stone indicated. *** picked up his forms when the concrete was completed and hardened
As for the Asphalt repair, Canyon Stone never sent anyone out to estimate or repair that part of damage. I did have both ends of my driveways asphalt repaired. I requested two separate invoices for both (see attachment for other asphalt repair), so we only want compensation for the side they had damaged. In hindsight, we should have called to get a police report but did not want to get the young ***'s in trouble. Also, we probably should have not paid them as well. We did not choose Canyon Stone. They were chosen by *** *** *** who was doing landscaping at our house
To give a time frame on how long we waited for the concrete work on the driveway. The accident happened on March 23, 2015. We got the concrete work poured on July 23, 2015, four months later. I think we were more than patient
As to our written agreement, Canyon Stone never fixed the concrete damages in a reasonable time and never sent anyone to attempt to repair our damaged asphalt either. I wonder if they had any Business Insurance? As a business owner myself, I would never treat a customer this way
Regards,*** ***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

COMPLAINT ID # ***COMPANY EXPERIENCE INFORMATIONCOMPANY INFORMATION:CANYON STONE COMPANY INC2ND ST NWALBUQUERQUE NEW MEXICO 871141COMPLAINT INVOLES:REPAIR ISSUESCOMPANY’S STATEMENT OF THE PROBLEM:On March we delivered tons of Mountainaire Brown Gravel to the customers address,
(located in complaint above.) At the orders of Mrs*** we were instructed to dump inside her property line and not on the roadside, which is usually our policy along with most trucking companies policiesAfter Mrs*** asked us to dump in her driveway we attempted to however the ground was uneven and the weight distribution inside the trailer became off balance causing the tractor-trailer to flip overA small crack was put in the concrete of their driveway area along with a dent to the asphaltMr*** and Marcos T*** came to an agreement in terms of reimbursement for the damage caused to the propertyA concrete company was hired and sent out to complete the jobThe demolition, removal and waste of the material that came from the demolition and forms were all set in place? All that need be completed was the pouring and finishing of the concreteHowever, evidence of rainfall and inclement weather shows that the concrete could not be poured on certain days that both parties could be available for or agreed upon (parties being Mr*** and the concrete company)The day that pouring was set to happen, a cement truck with the mixed cement on the way, Mr*** refused they pour, (a surprise to everyone involved) he said he would find another company to pour itIn his words “ the guy that poured my foundation poured it on the coldest day of the year and it has yet to crack so I am going to hire him for the job instead”? Because Mr*** suddenly had a change of mind in who would do the jobA job more the 75% completed and paid in full for, along with materials as stated we of course would not be refunded for the work that would be done or the concrete that was wastedBoth of which if a new company was hired we were being forced to pay twice forThe reason Mr*** gave was that, Mr*** (who is inexperienced in concrete work) was upset when he demanded they pour and they refused because potential rainfall could ruin the work leading to unsatisfactory results and more costs in repairingNo pre-notification of his decision at all it was just sprung onto all parties the day of the pour, which was surprising and suspiciousSo now Mr*** has given us a bill for work already completed just redone because it wasn’t done in a timely enough manner for him during the rainy seasonWe feel this is an illegitimate request and we should not be held responsible for something we already met our agreed to terms withAlso Mr*** fixed the other side of his drive way (asphalt) unrelated to the damage caused by our truck, greater then feet awayThis side was previously cracked and damaged but he included it in the bill; along with in the pictures provided to the Revdex.comThis was our second reason for refusing his payment demandWe cannot pay for his home improvements because he needed one side fixed and found it convenient to fix both? Our company was paid in full for the gravel provided which was the tons of Mountainaire brown gravel totaling $They did receive our product in full so payment was not a gratitude to usThe white gravel in which he speaks of in his complaint was not our product we do not offer it(Just a note for the record.) We do wish to come to an agreement of sorts with the *** however an agreement with many modifications to his request aboveWe need to be credited for the work we paid out forChanging companies in the middle of the job was not mutually agreed upon especially since the quality of work was not the issue, which voids the original contract of our agreement.RESOLUTION? Our resolution is Mr*** deduct the costs covered by us to the previous company from his bill and supply us with receipts from his new company and deduct any work done to damaged property that was not damaged by our trailerThis bill was also sent to a collections agency/company with out probable cause for them to assume it to be a legitimate debt from a private consumer not Mr***s as a business owner( *** *** *** * *** *** ** *** ***)We plan to dispute this also in great lengths

COMPLAINT ID # [redacted]COMPANY EXPERIENCE INFORMATIONCOMPANY INFORMATION:CANYON STONE COMPANY INC9620 2ND ST NWALBUQUERQUE NEW MEXICO 871141COMPLAINT INVOLES:REPAIR ISSUESCOMPANY’S STATEMENT OF THE PROBLEM:On March 23 we delivered 25 tons of Mountainaire Brown Gravel to the customers address,...

(located in complaint above.) At the orders of Mrs. [redacted] we were instructed to dump inside her property line and not on the roadside, which is usually our policy along with most trucking companies policies. After Mrs. [redacted] asked us to dump in her driveway we attempted to however the ground was uneven and the weight distribution inside the trailer became off balance causing the tractor-trailer to flip over. A small crack was put in the concrete of their driveway area along with a dent to the asphalt. Mr. [redacted] and Marcos T[redacted] came to an agreement in terms of reimbursement for the damage caused to the property. A concrete company was hired and sent out to complete the job. The demolition, removal and waste of the material that came from the demolition and forms were all set in place.  All that need be completed was the pouring and finishing of the concrete. However, evidence of rainfall and inclement weather shows that the concrete could not be poured on certain days that both parties could be available for or agreed upon (parties being Mr. [redacted] and the concrete company). The day that pouring was set to happen, a cement truck with the mixed cement on the way, Mr. [redacted] refused they pour, (a surprise to everyone involved) he said he would find another company to pour it. In his words “ the guy that poured my foundation poured it on the coldest day of the year and it has yet to crack so I am going to hire him for the job instead”.  Because Mr. [redacted] suddenly had a change of mind in who would do the job. A job more the 75% completed and paid in full for, along with materials as stated we of course would not be refunded for the work that would be done or the concrete that was wasted. Both of which if a new company was hired we were being forced to pay twice for. The reason Mr. [redacted] gave was that, Mr. [redacted] (who is inexperienced in concrete work) was upset when he demanded they pour and they refused because potential rainfall could ruin the work leading to unsatisfactory results and more costs in repairing. No pre-notification of his decision at all it was just sprung onto all parties the day of the pour, which was surprising and suspicious. So now Mr. [redacted] has given us a bill for work already completed just redone because it wasn’t done in a timely enough manner for him during the rainy season. We feel this is an illegitimate request and we should not be held responsible for something we already met our agreed to terms with. Also Mr. [redacted] fixed the other side of his drive way (asphalt) unrelated to the damage caused by our truck, greater then 100 feet away. This side was previously cracked and damaged but he included it in the bill; along with in the pictures provided to the Revdex.com. This was our second reason for refusing his payment demand. We cannot pay for his home improvements because he needed one side fixed and found it convenient to fix both.  Our company was paid in full for the gravel provided which was the 50 tons of Mountainaire brown gravel totaling $2600. They did receive our product in full so payment was not a gratitude to us. The white gravel in which he speaks of in his complaint was not our product we do not offer it. (Just a note for the record.) We do wish to come to an agreement of sorts with the [redacted] however an agreement with many modifications to his request above. We need to be credited for the work we paid out for. Changing companies in the middle of the job was not mutually agreed upon especially since the quality of work was not the issue, which voids the original contract of our agreement.RESOLUTION Our resolution is Mr. [redacted] deduct the costs covered by us to the previous company from his bill and supply us with receipts from his new company and deduct any work done to damaged property that was not damaged by our trailer. This bill was also sent to a collections agency/company with out probable cause for them to assume it to be a legitimate debt from a private consumer not Mr. [redacted]s as a business owner( [redacted] [redacted]). We plan to dispute this also in great lengths.