Canyon Stone Company

COMPLAINT ID # [redacted] COMPANY EXPERIENCE INFORMATIONCOMPANY INFORMATION:CANYON STONE COMPANY INC2ND ST NWALBUQUERQUE NEW MEXICO 871141COMPLAINT INVOLES:REPAIR ISSUESCOMPANY’S STATEMENT OF THE PROBLEM:On March we delivered tons of Mountainaire Brown Gravel to the customers address, (located in complaint above.) At the orders of Mrs [redacted] we were instructed to dump inside her property line and not on the roadside, which is usually our policy along with most trucking companies policiesAfter Mrs [redacted] asked us to dump in her driveway we attempted to however the ground was uneven and the weight distribution inside the trailer became off balance causing the tractor-trailer to flip overA small crack was put in the concrete of their driveway area along with a dent to the asphaltMr [redacted] and Marcos T [redacted] came to an agreement in terms of reimbursement for the damage caused to the propertyA concrete company was hired and sent out to complete the jobThe demolition, removal and waste of the material that came from the demolition and forms were all set in place All that need be completed was the pouring and finishing of the concreteHowever, evidence of rainfall and inclement weather shows that the concrete could not be poured on certain days that both parties could be available for or agreed upon (parties being Mr [redacted] and the concrete company)The day that pouring was set to happen, a cement truck with the mixed cement on the way, Mr [redacted] refused they pour, (a surprise to everyone involved) he said he would find another company to pour itIn his words “ the guy that poured my foundation poured it on the coldest day of the year and it has yet to crack so I am going to hire him for the job instead” Because Mr [redacted] suddenly had a change of mind in who would do the jobA job more the 75% completed and paid in full for, along with materials as stated we of course would not be refunded for the work that would be done or the concrete that was wastedBoth of which if a new company was hired we were being forced to pay twice forThe reason Mr [redacted] gave was that, Mr [redacted] (who is inexperienced in concrete work) was upset when he demanded they pour and they refused because potential rainfall could ruin the work leading to unsatisfactory results and more costs in repairingNo pre-notification of his decision at all it was just sprung onto all parties the day of the pour, which was surprising and suspiciousSo now Mr [redacted] has given us a bill for work already completed just redone because it wasn’t done in a timely enough manner for him during the rainy seasonWe feel this is an illegitimate request and we should not be held responsible for something we already met our agreed to terms withAlso Mr [redacted] fixed the other side of his drive way (asphalt) unrelated to the damage caused by our truck, greater then feet awayThis side was previously cracked and damaged but he included it in the bill; along with in the pictures provided to the Revdex.comThis was our second reason for refusing his payment demandWe cannot pay for his home improvements because he needed one side fixed and found it convenient to fix both Our company was paid in full for the gravel provided which was the tons of Mountainaire brown gravel totaling $They did receive our product in full so payment was not a gratitude to usThe white gravel in which he speaks of in his complaint was not our product we do not offer it(Just a note for the record.) We do wish to come to an agreement of sorts with the [redacted] however an agreement with many modifications to his request aboveWe need to be credited for the work we paid out forChanging companies in the middle of the job was not mutually agreed upon especially since the quality of work was not the issue, which voids the original contract of our agreement.RESOLUTION Our resolution is Mr [redacted] deduct the costs covered by us to the previous company from his bill and supply us with receipts from his new company and deduct any work done to damaged property that was not damaged by our trailerThis bill was also sent to a collections agency/company with out probable cause for them to assume it to be a legitimate debt from a private consumer not Mr***s as a business owner( [redacted] )We plan to dispute this also in great lengths