Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have not been notified of any refund or credit. I was told that this buisiness does not stand behind their choice of delivery method. We customers have been here before with the company saying its the delivery service fault and the delivery service whether it is [redacted] or [redacted] or [redacted] saying its the store fault. When they fail, customer service and perception be damned.I still am waiting for a refund.
Regards,
[redacted]
Dear Mr. [redacted], After reviewing all your correspondence; you mention “you were notified by [redacted] that you would receive your package by 10:30 AM” but still no product by 12:30 pm. You then spoke with [redacted] who contacted [redacted] and [redacted] told him that package was on the truck for delivery. Then 5:30pm, 7:30pm, and then 8:15pm emails from you stating still no package. We can not do anything with a package in another compaines possession, but we made attempts to contact them on your behalf. In another email you mentioned, “Lobster promised to be delivered by 10:30am” what I’m failing to see is, “a promise of a guaranteed time”? It states on our website, “To ensure that our seafood retains its freshness, we always aim to deliver your order within 24 hours of harvest. While we make every attempt to get your products to you as fast as possible we cannot guarantee delivery time. To ensure that you receive your order when you need it, please plan ahead”. In addition, I didn’t see a promise from our staff here at the Lobsternet. I understand and I certainly feel bad that you feel Lobsternet ruined your surprise however as you can see below it was scanned and in the hands of [redacted] on the 9th @5:58. It actually left our location by 3:45pm, tracking number sent to you via email at 4:04. Now Im sure you can relate as a business owner, we do not have control over shipping companies? The package was delivered to you, sadly not at the time you hoped for but not at the fault of Lobsternet. Looking back in the past, I’ve noticed that you have three different accounts with us, with 5 previous orders, not one complaint of delivery. If you have a “love-hate relationship with [redacted] and they’re consistent inability to deliver as promised”, as mention in email to us, when placing your order you could have informed us of your hatred towards [redacted] and requested the use of [redacted]. We did ship the product when asked, and we don’t deliver the product ourselves we out source via [redacted] and [redacted] (overnight delivery). However when we contacted [redacted] they informed us that the package was refused, that too is not our fault. r, DC, United States 01/10/2018 8:13 P.M. The receiver does not want the product and refused the delivery. 01/10/2018 10:09 A.M. Out For Delivery Today [redacted], MD, United States 01/10/2018 6:37 A.M. Destination Scan 01/10/2018 5:41 A.M. Arrival Scan 01/10/2018 5:38 A.M. Departure Scan 01/10/2018 5:25 A.M. Arrival Scan Philadelphia, PA, United States 01/10/2018 3:10 A.M. Departure Scan Philadelphia, PA, United States 01/09/2018 11:42 P.M. Arrival Scan Manchester, NH, United States 01/09/2018 10:25 P.M. Departure Scan 01/09/2018 8:40 P.M. Arrival Scan Brewer, ME, United States 01/09/2018 7:30 P.M. Departure Scan 01/09/2018 5:58 P.M. Origin Scan United States 01/09/2018 4:04 P.M. Order Processed: Ready for [redacted] As far as your refund, we have an email from [redacted] that you were credited. Case ID: [redacted] Buyer's name: [redacted] Buyer's email: [redacted] Buyer's transaction ID: [redacted] Your transaction ID: [redacted] Transaction date: January 9, 2018 Transaction amount: $116.00 USD Disputed amount: $116.00 USD The disputed amount has now been debited from your [redacted] account for the following reason(s): Other. In addition, a chargeback fee of $20.00 USD has been debited from your [redacted] account. Again we are truly sorry that [redacted] did not meet your expectations, rest assure we did what we could to help but once it leaves our facility and then rejected by the costumer it makes it hard to further assist.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have not been notified of any refund or credit. I was told that this buisiness does not stand behind their choice of delivery method. We customers have been here before with the company saying its the delivery service fault and the delivery service whether it is [redacted] or [redacted] or [redacted] saying its the store fault. When they fail, customer service and perception be damned.I still am waiting for a refund.
Regards,
[redacted]
Dear Mr. [redacted], After reviewing all your correspondence; you mention “you were notified by [redacted] that you would receive your package by 10:30 AM” but still no product by 12:30 pm. You then spoke with [redacted] who contacted [redacted] and [redacted] told him that package was on the truck for delivery. Then 5:30pm, 7:30pm, and then 8:15pm emails from you stating still no package. We can not do anything with a package in another compaines possession, but we made attempts to contact them on your behalf. In another email you mentioned, “Lobster promised to be delivered by 10:30am” what I’m failing to see is, “a promise of a guaranteed time”? It states on our website, “To ensure that our seafood retains its freshness, we always aim to deliver your order within 24 hours of harvest. While we make every attempt to get your products to you as fast as possible we cannot guarantee delivery time. To ensure that you receive your order when you need it, please plan ahead”. In addition, I didn’t see a promise from our staff here at the Lobsternet. I understand and I certainly feel bad that you feel Lobsternet ruined your surprise however as you can see below it was scanned and in the hands of [redacted] on the 9th @5:58. It actually left our location by 3:45pm, tracking number sent to you via email at 4:04. Now Im sure you can relate as a business owner, we do not have control over shipping companies? The package was delivered to you, sadly not at the time you hoped for but not at the fault of Lobsternet. Looking back in the past, I’ve noticed that you have three different accounts with us, with 5 previous orders, not one complaint of delivery. If you have a “love-hate relationship with [redacted] and they’re consistent inability to deliver as promised”, as mention in email to us, when placing your order you could have informed us of your hatred towards [redacted] and requested the use of [redacted]. We did ship the product when asked, and we don’t deliver the product ourselves we out source via [redacted] and [redacted] (overnight delivery). However when we contacted [redacted] they informed us that the package was refused, that too is not our fault. r, DC, United States 01/10/2018 8:13 P.M. The receiver does not want the product and refused the delivery. 01/10/2018 10:09 A.M. Out For Delivery Today [redacted], MD, United States 01/10/2018 6:37 A.M. Destination Scan 01/10/2018 5:41 A.M. Arrival Scan 01/10/2018 5:38 A.M. Departure Scan 01/10/2018 5:25 A.M. Arrival Scan Philadelphia, PA, United States 01/10/2018 3:10 A.M. Departure Scan Philadelphia, PA, United States 01/09/2018 11:42 P.M. Arrival Scan Manchester, NH, United States 01/09/2018 10:25 P.M. Departure Scan 01/09/2018 8:40 P.M. Arrival Scan Brewer, ME, United States 01/09/2018 7:30 P.M. Departure Scan 01/09/2018 5:58 P.M. Origin Scan United States 01/09/2018 4:04 P.M. Order Processed: Ready for [redacted] As far as your refund, we have an email from [redacted] that you were credited. Case ID: [redacted] Buyer's name: [redacted] Buyer's email: [redacted] Buyer's transaction ID: [redacted] Your transaction ID: [redacted] Transaction date: January 9, 2018 Transaction amount: $116.00 USD Disputed amount: $116.00 USD The disputed amount has now been debited from your [redacted] account for the following reason(s): Other. In addition, a chargeback fee of $20.00 USD has been debited from your [redacted] account. Again we are truly sorry that [redacted] did not meet your expectations, rest assure we did what we could to help but once it leaves our facility and then rejected by the costumer it makes it hard to further assist.