Capabilities Inc

Dear *** and *** *** We apologize for the inconvenience and had been in constant contact with you throughout this processAttached herein, is a copy of the non-negotiable and ledgerThe check was mailed to your forwarding address respectivelyIf you have any further questions, please
feel free to contact us again

As previously stated first she is complaining about the wrong entity. Fairfield Properties is only the Managing Agent for the property. The Board of Directors of *** *** *** *** *** Corporation makes all decisions. She was billed for pluming work that had to be done as a result of a backup in her unit. All her correspondence was sent to the Board and they did respond. She wanted the charge waived which was not reasonable as the governing documents stated she was responsible for the repair. After she finally accepted that fact she asked for a payment plan. The Board agreed to allow her to pay over a month period from October to January. If she made all payments on time they agreed they would waive the late fees. She has made the first payments. If she makes the next payments the late fees will be removed and he bill will be cleared up. The problem is on her end, not the Boards. They have been more than far working with her.

The Highlands is a Home Owners Association that had a fire severely damaging multiple apartments in one of their buildings. The building has been condemned due to safety concernsThe HOA doesn’t want to risk anyone’s life and has been advised by local officials, the engineering firm engaged
for the restoration and the insurance carrier to restrict access to these apartmentsNo one is allowed to approach the area and it is fenced off with a locked gate because there are sections of the building that are collapsingThere are multiple apartments which were affected and will need to rebuilt, which has displaced many familiesFairfield Properties manages the Highlands as contracted by the Board of Directors. MrLou P*** was a tenant of a homeowner that owns an apartment at the Highlands. Even though Fairfield has no business or legal relationship with MrP***, we accepted his numerous calls out of compassion for his circumstancesWhen you call Fairfield’s office, the greeting message states that “calls may be recorded for to assure quality customer service”. Since the fire, MrP*** has called multiple times per day threatening, harassing, and cursing at Suz, Cindy, Danielle, Annette and Virginia. MrP***’s lease was terminated by the owner of the Highlands apartment due to the fire that destroyed the building that has been condemned. MrP*** appeared at the property on Friday, July 8th dem***ng access to the apartment he previously occupied. Suffolk County Police escorted him off the propertyWhen you call Fairfield’s office, the greeting message states that “calls may be recorded for to assure quality customer service”. Since the fire, MrP*** has called multiple times per day threatening, harassing, and cursing at Suz, Cindy, Danielle, Annette and Virginia. MrP***’s lease was terminated by the owner of the Highlands apartment due to the fire that destroyed the building that has been condemned. MrP*** appeared at the property on Friday, July *** dem***ng access to the apartment he previously occupied. Suffolk County Police escorted him off the propertyMrW*** spoke with MrP*** in a 20-minute recorded conversation. At the onset of the conversation MrP*** was asked if he understood that the phone conversation was going to be recorded. He acknowledged that he understood. Over the course of the conversation it was politely explained to MrP*** several times that Fairfield is a property management company. Fairfield did not condemn the building nor does Fairfield have the authority to allow anyone into the building. Fairfield has no control over the process. The matter is in the hands of the Highlands insurance company, insurance adjuster, restoration company, and local municipal agencies. This same explanation has been provided multiple times by Fairfield’s staff over the weeks since the fire. Nonetheless, MrP*** continues to berate Fairfield’s staff who have no control over this matter. MrP*** doesn’t seem to want to comprehend the difference and kept stating that Fairfield should let him into the apartment. MrW*** advised MrP*** to cease calling Fairfield’s office threatening, harassing, and cursing at the staff. MrP*** was advised that Fairfield will initiate legal action if he did not stop threatening, harassing, and cursing at Fairfield’s staff. MrP*** was not rational, repeating himself throughout the 20-minute conversation. MrW*** listened to MrP***’s rantings and reiterated several times that he needed to stop calling Fairfield’s office threatening, harassing, and cursing at the staff. Finally, MrP*** hung up to end the recorded conversationPlease note that the HOA Board of Directors is working with all parties to rebuild the demised apartments as quickly as possibleWe hope to have all of the displaced families return to their homes

Dear *** and *** ***: We are sorry that you did not receive your security deposit when it was first mailed outAttached you will find: 1) copy of the original Non-Negotiable for your security deposit-the check itself was cut on 11.**and sent on 12.*.172) copy of the new
Non-Negotiable for your security deposit- check was cut today 1.**3) copy of the first itemized list of all charges levied against your securityWe apologize for any inconvenience this has caused and hope that this second check arrives timely

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My issue is with Fairfield’s lack of ability to repond to my issuesIt took months for me to learn that I? can appeal a charge of $for min of plumbing workI? had been contacting Fairfield monthly to try to find out what action I could takeIt look several months for them to contact my board to submit my appeal and request for monthly paymentsThe agreement was made for monthly payments of $205, which I? have been paying along with my maintenance on timeI? would just like my statements correctedIt is very confusing to try to figure out the amounts by myself, and it is very frustrating t continuously reach out to correct this issue with no results
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I have received the check in the mail on 10/**/
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received a refund nor have I been notified I was getting one This issue was definitely not resolved in a "timely manner" because it was brought to their attention on 7/**/ It is now 10/**/ They only responded to me when I stated getting an attorney and when I filed a complaint with the Revdex.com I provided sufficient proof of payments when requested and promptly Promptly meaning a day or after they requested copies of all my payments Fairfield stated they don't make calls about missing payments, so I was never notified that their records were wrong They stated for the years since October my maintenance bills showed a missed payment However, I provided proof that they did not and that my payment was made in October. Finally, this error was completely 100% on their part I understand and tried to be patient because mistakes happen However, when they failed to respond, research and correct the problem I was forced to escalate the issue I can't imagine the amount of money Fairfield has illegally stolen form their residents due to their procrastination In short, I'm still awaiting a refund and even an apology! I have sacrificed work hours, been mental exhausted, suffered defamation of my character at our closing and even insulted when they called me "nasty" in one of their responses They're not professional and definitely do not show any effort to help I maintained a level of calm as any reasonable person could during this whole ordeal Lastly, I appreciate the support of the Revdex.com Especially, since you were able to get any kind of response from Fairfield.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***: We apologize for the delay and inconvenienceAttached is your security deposit in fullThere were no deductionsThe check was sent to your forwarding address on file earlier in the week. Thank you,

Dear *** ** ***: We apologize for the delay and any inconvenience that this has causedAttached is a copy of your refund check along with the invoiceAlthough we are not sending you the $you requested because of necessary deductions, you may dispute those charges
and Customer Service will review Thank you so much for your patience

The check was mailed outThere could be a delay because of the Columbus Day Holiday(no mail)Please contact our office if you do not receive in a reasonable amount of time

Dear *** ***: Attached herein is a copy of the applicationSection (5) states that you have hours in which to cancel to receive a refund in fullOur records show that you did not cancel within the time frameHowever, as a courtesy, management decided to refund your
depositThe check was mailed and is attached for your records.

Tell us why here...Fairfield Properties has
resolved this matter and the refund was issued to the homeownerThe charges
were reflected on the homeowners account and was disputed by the homeowner, upon the sale of her homeOur company prides itself on resolving issues in a
timely manner and
addressed this issue as soon as it was brought to our
attention

Dear *** ***: ? Attached herein is a copy of your security deposit and the invoice of deductionsWe apologize for the inconvenience and waitYour check was mailed to the forwarding address provided and you shall receive it any day? Thank you so much for your patience

First the complaint should not be filed against Fairfield Properties.? We are the Managing Agent for *** *** *** *** Owners Corp.? The Board of Directors make all the decision at the property.? *** *** was charged $in March as she had a sewer backup in her unit.? It
was her responsibility to have this cleared.? She at first refused to pay the charge so she was charged late fees.? A few months ago she asked the Board for time to pay the bill.? The Board agreed to allow her to pay $for the months of October, November, December and January.? She has made the first payments.? As per the agreement the late fees will be waived once she makes the final payment in January 2018.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.? I received a check via certified mail on 10/**/? I appreciate the help of the Revdex.com in getting this matter resolved!
Sincerely,
*** ***
?

We are in receipt of this complaint.? I have attached [redacted] lease.? As you can see it expired September **, so we agree that [redacted] is a month to month tenant.? We acknowledge that [redacted] has given the required day notice to vacate by December **, NOT
January *, 2016.? You can also see if the attached lease, that there is NO provision to use security for rent, however, as a courtesy, since there is two months rent on deposit, we will allow [redacted] to use $of the security for December rent provided he returns vacant possession of the apartment to the Landlord no later than December ** ,2015.If [redacted] is still in possession of the apartment as of January *, 2016, he will be considered a holdover tenant subject to all remedies available the landlord under the lease and NY State Law.We trust this will end this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
[redacted]
?

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
Please let me know the date the check was mailed as I still have not received it as of today
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
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