Capanna Albert H. MD

File [redacted] Goof Evening:Libre By Nexus is in receipt of the complaint Libre by Nexus mailed a refund check (Ck ***) on January 5, This check never cleared The client stated in subsequent phone conversations that he did not receive the check The client had our toll-free number to our national call center and did not call that number at all The client was given a contract that he stated he understood before signing The process moved fast because, as the client stated in his letter, he wanted to help his friend.Another check was sent via certified mail to the client We refunded the entire amount, as we previously agreed to do Many of the statements listed in this complaint are based on emotion and not fact Most are so egregious and not based in truth or merit We have no problem at all communicating with the client via written or verbal means We wish this person the best in future endeavors-- [redacted] ***Executive Vice President

He is my wife's cousin and I am also his sponsor for INS until he receives an outcome on his case

File [redacted]Goof Evening:Libre By Nexus is in receipt of the complaint.  Libre by Nexus mailed a refund check (Ck [redacted]) on January 5, 2016.  This check never cleared.  The client stated in subsequent phone conversations that he did not receive the check.  The client had our...

toll-free number to our national call center and did not call that number at all.  The client was given a contract that he stated he understood before signing.  The process moved fast because, as the client stated in his letter, he wanted to help his friend.Another check was sent via certified mail to the client.  We refunded the entire amount, as we previously agreed to do.  Many of the statements listed in this complaint are based on emotion and not fact.  Most are so egregious and not based in truth or merit.  We have no problem at all communicating with the client via written or verbal means.  We wish this person the best in future endeavors. -- [redacted]Executive Vice President