order is going out today by [redacted] - tracking number is [redacted] it can be tracked after 5pm ESTgoing to NY will take about business days for arrivel we apologize for the delays in getting this order out to our customerthank you [redacted] cape cod brass
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The company's response is patently falseAt this point their unfair trade practices are well documentedThis company should be investigated legally by a consumer protection agency Regards, [redacted] [redacted]
Mr [redacted] placed his order on our website : newportbrassfaucets.com, had access to our policies page that clearly outlines the return policy for items the customer does not like He is trying to say the item is "defective" to get around the restock fee The item was brand new plated at the factory and then shipped to him, it was not "corroded inside the shower head" Actually we normally do not give credit for items that have been installed as this item was the manufacturer set restock fee of 25% applied to the return because the customer "did not like the amount of water pressure coming out of the shower head" that is not a defective piece, it is brand new and that is how it comes from the factory the restock fee stands the customer is not eligible to get any further credit and the shipping charges stand as well we do not refund shipping charges and the customer did not pay any sales tax because he lives in NJ and we are in MA and do not charge sales tax out of state Also, prior to all of the returns, the customer tried to claim he never got the package but then after we stared a driver follow up with [redacted] and a claim for a lost package, he found it in his garage The customer did not like what he purchased after he installed it he returned it and tried to get full purchase price back when our policy page clearly states that installed merchandise is not eligible for a refund we gave him 3/of his item purchase price back NOT including freight charges(25% restock fee)his initial item cost was $for the showerhead & $for the handle he returned those items $less 25% $= credit issued of $ he has received all monies owed to him
we told the customer over the phone that we could not take returns from and order ALMOST a year ago which this is the customer bought it in July of - we are in May of - months later.we would be able to take them back up to months after date of purchase but definitely not months later and yes we did tell the customer to use some common sense in asking to return product purchased almost a year ago you cannot do itwe cannot resell it due to the age and we cannot return it to the manufacturer for credit we are sorry but our decision stands we will not take product back from this customer from her purchase in July of
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I stand by my position that the merchandise was defective and not simply a change of mindThis is how this company gets away with charging restocking fees when they should not beThey just claim it's not defective and charge the fees The company did not address the fact that one of the items was opened and not in its original packaging nor did they address the fact that the finish on the handlesets did not matchThe company will say that its a living finish, however, the pieces should start off matchingEven if a customer changes their mind, they should not be penalized if the merchandise is returned promptly and in the condition it arrivedFor this company to take the position that a customer should be punished for changing their mind is a horrible business that should not have customers that they can take advantage ofRegardless, restocking must be reasonable and relate to the "actual costs of restocking" the itemsThese handle sets were returned exactly as they arrived and in the packaging shipped to me and the company will simply put the boxes back on a shelf in their storeThis costs $160.31? I am not asking the company to eat any costs for the original shipping as I stated earlier.Again, I paid $in shipping to return the merchandiseWhich means they have their merchandise back and will resell it at full priceSo obviuosly the company believes they are entitled to that money and the $This is simply bad business and I continue to believe is an unfair trade practice Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
order is going out today by [redacted] - tracking number is [redacted] it can be tracked after 5pm ESTgoing to NY will take about business days for arrivel we apologize for the delays in getting this order out to our customerthank you [redacted] cape cod brass
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The company's response is patently falseAt this point their unfair trade practices are well documentedThis company should be investigated legally by a consumer protection agency Regards, [redacted] [redacted]
Mr [redacted] placed his order on our website : newportbrassfaucets.com, had access to our policies page that clearly outlines the return policy for items the customer does not like He is trying to say the item is "defective" to get around the restock fee The item was brand new plated at the factory and then shipped to him, it was not "corroded inside the shower head" Actually we normally do not give credit for items that have been installed as this item was the manufacturer set restock fee of 25% applied to the return because the customer "did not like the amount of water pressure coming out of the shower head" that is not a defective piece, it is brand new and that is how it comes from the factory the restock fee stands the customer is not eligible to get any further credit and the shipping charges stand as well we do not refund shipping charges and the customer did not pay any sales tax because he lives in NJ and we are in MA and do not charge sales tax out of state Also, prior to all of the returns, the customer tried to claim he never got the package but then after we stared a driver follow up with [redacted] and a claim for a lost package, he found it in his garage The customer did not like what he purchased after he installed it he returned it and tried to get full purchase price back when our policy page clearly states that installed merchandise is not eligible for a refund we gave him 3/of his item purchase price back NOT including freight charges(25% restock fee)his initial item cost was $for the showerhead & $for the handle he returned those items $less 25% $= credit issued of $ he has received all monies owed to him
we told the customer over the phone that we could not take returns from and order ALMOST a year ago which this is the customer bought it in July of - we are in May of - months later.we would be able to take them back up to months after date of purchase but definitely not months later and yes we did tell the customer to use some common sense in asking to return product purchased almost a year ago you cannot do itwe cannot resell it due to the age and we cannot return it to the manufacturer for credit we are sorry but our decision stands we will not take product back from this customer from her purchase in July of
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I stand by my position that the merchandise was defective and not simply a change of mindThis is how this company gets away with charging restocking fees when they should not beThey just claim it's not defective and charge the fees The company did not address the fact that one of the items was opened and not in its original packaging nor did they address the fact that the finish on the handlesets did not matchThe company will say that its a living finish, however, the pieces should start off matchingEven if a customer changes their mind, they should not be penalized if the merchandise is returned promptly and in the condition it arrivedFor this company to take the position that a customer should be punished for changing their mind is a horrible business that should not have customers that they can take advantage ofRegardless, restocking must be reasonable and relate to the "actual costs of restocking" the itemsThese handle sets were returned exactly as they arrived and in the packaging shipped to me and the company will simply put the boxes back on a shelf in their storeThis costs $160.31? I am not asking the company to eat any costs for the original shipping as I stated earlier.Again, I paid $in shipping to return the merchandiseWhich means they have their merchandise back and will resell it at full priceSo obviuosly the company believes they are entitled to that money and the $This is simply bad business and I continue to believe is an unfair trade practice Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]