Cape Cod Healthcare

Having been a woman time cancer survivor, and a senior, i,VR become an educated patient. Dr Rose Shorter possesses all the great qualities you want in your Primary care MD, Empathy, great,listening skills, patience, and advice when you need it. She exemplifies excellence in her profession. I,m fortunate to have her as my Primary care MD. She is a true asset to Cape Cod Healthcare.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted] ***

I have sent an email to the person who worked with the patient/mother I will provide further detail once I have status thank you [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] In error trying to except the business response I closed this case # [redacted] , could it please be reopenedI am rejecting the business response as it was simply a statement saying they were looking into my complaint and would get back to us earlier this weekNo resolution was given to the original complaint. Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

I have sent an email to the person who worked with the patient/mother. I will provide further detail once I have status thank you [redacted]

Hi my name is Jody and I have visited Cape Cod hospital several times during my pregnancy. I and my family was very disgusted by the unprofessionalism of the overnight staff and way one of the secretary was being treated. They treat her differently than the other secretary because I think it’s two secretaries. The black secretary I have spoken to several times on the phone very pleasant and helpful. The staff including the clinical leader molly treat her like st basically. My husband witness it twice they treat her unkindly. My son works at your facility and notices the same thing and knows she is a good employee. It’s like discrimination or something is there a union there.My patient care sucked and I think a patient died that night. The staff needs better training Treat everyone equally and fairly. If it continues it needs to be reported Thank u

Hi I am a frequent visitor to the emergency room at cape cod hospital. I am generally there for hours going into the overnight. The overnight staff seems to very unprofessional at times. My cousin called and spoke with a lovely secretary I think it was the black secretary. When my husband came to visit and stood in the doorway he saw the way the charge nurse and the staff treated the black secretary over the all white staff it was disgusting. They treated her like she was dumb. The clinical leader did nothing think her name was Molly. I am white but, all staff should be treated fairly no matter there race. She seems like a nice girl. The staff needs to be retrained my care was not the greatest. Thank u

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
In error trying to except the business response I closed this case #***, could it please be reopenedI am rejecting the business response as it was simply a statement saying they were looking into my complaint and would get back to us earlier this weekNo resolution was given to the original complaint.
Regards,
*** ***

Cape Cod Healthcare is trying to work with *** *** and the issues around requiring urgent care physicians to be enrolled. Patients who visit an urgent care center are not able to select a specific physician based on whether or not they are enrolled with ***
***. We have adjusted Mr***'s balance for this visit to $and will continue to work with *** *** to prevent issues with other patients. The outstanding balance has had no effect on Mr***'s credit rating. We are not in the business to cause harm to a patient's credit due to insurance processing issues. We are working with our Urgent Care centers to make sure they provide accurate information to patients when they ask if the urgent care center "takes" their insurance. Cape Cod Healthcare accepts all insurance plans but it is up to the consumer to work with the insurance company to understand what their patient responsibility will be. I apologize for the delay is getting this issue addressed. As stated we are trying to identify any patients affected by this issue and work with *** *** to resolve. Thank you,*** *** *** ***Sr Analyst Revenue CycleCCH Rev Cycle***

Hi,I have reviewed the complaint detail.I apologize to the customer for her understandable frustration. I have adjusted the remaining
balance on the accountThe balance owed is now $0. I will continue to have someone research why there was a $remaining balance. I called the customer and left a voicemail with my contact information should she have any additional questions or issues. Let me know if you need further information.Thank you.*** *** *** *** Sr Analyst Revenue Cycle CCH Rev Cycle ###-###-#### www.capecodhealth.org Expert physiciansQuality hospitalsSuperior care

*** *** Healthcare case management manager has worked with *** *** Ambulance to review the details of the ambulance transport for this date of service. The patient was transported by ambulance twice in Sept of from *** ** *** *** *** and both of the trips were
denied for medical necessity*** *** Ambulance wrote off one of the trips but he was charged $for the second tripThe Case Manager at *** *** Hospital should not have sent him by ambulance as he had a PT eval that day that indicated that he was walking feetThe case manager has told the patient that she will make arrangements for him to be refunded the money he paid for the ambulance transport given that the CM did not inform him that he could be financially responsible for the charges. Let us know if you need further information

I have received a copy of your complaint from Revdex.com. I will review and get back to you early next week. I apologize in advance for any issues you have had getting your questions/issues resolved. Thank you for your patience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedBUT PLS LET ME CLARIFY...Your response seems to accept NO responsibility for the problemYou infer the Insurance Co needs to make changes & you pretty much state as fact that I , the patient, needs to be "aware " of charges & billing practicesHow typical these days not to simply accept a mistake,take responsibility for it and move on with an intention to do betterIf I asked your Urgent care if they accepted my insurance BEFORE I came in& then again when I was checking in & at both times URGENT CARE stated emphatically that my visit would be covered under my insuranceSo pls explain to all of us how its still "my responsibility" to figure out that the doctor at URGENT CARE who would be seeing me is NOT accepting my insurance!I asked if the medical care I was seeking at your URGENT CARE was coveredNot if the TV I was watching by sitting in the waiting room was covered..TY for doing the right thingIt's a same that my calls in Sept, Oct,
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed
the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

*** ***? Healthcare case management manager has worked with *** *** Ambulance to review the details of the ambulance transport for this date of service.? ? ? The patient was transported by ambulance twice in Sept of from *** ** *** *** *** and both of the trips were
denied for medical necessity*** *** Ambulance wrote off one of the trips but he was charged $for the second tripThe? Case Manager at *** *** Hospital? should not have sent him by ambulance as he had a PT eval that day that indicated that he was walking feetThe case manager has told the patient that? she will make arrangements for him to be refunded the money he paid for the ambulance transport given that the CM did not inform him that he could be financially responsible for the charges.? Let us know if you need further information

Hi,I have reviewed the complaint detail.I apologize to the customer for her understandable frustration.? I have adjusted the remaining
balance on the accountThe balance owed is now $0.? I will continue to have someone research why there was a $remaining balance.? I called the customer and left a voicemail with my contact information should she have any additional questions or issues.? Let me know if you need further information.Thank you.*** ***? ? ? ? ? ? ? ? *** ***? ? ? ? ? ? ? ? Sr Analyst Revenue Cycle? ? ? ? ? ? ? ? CCH Rev Cycle? ? ? ? ? ? ? ? ###-###-####? ? ? ? ? ? ? ? www.capecodhealth.org? ? ? ? ? ? ? ? ? Expert physiciansQuality hospitalsSuperior care

I have sent an email to the person who worked with the patient/mother.? I will provide further detail once I have status
thank you
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]?
? In error trying to except the business response I closed this case #[redacted], could it please be reopenedI am rejecting the business response as it was simply a statement saying they were looking into my complaint and would get back to us earlier this weekNo resolution was given to the original complaint.?
Regards,
[redacted]
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