We were unable to secure the car that we could have sold at a lower price Unfortunately, the next closest car was in Oregon Therefore, we would have had to pay to truck the vehicle in, resulting in a higher price
Customer had vehicle here for ABS light, traction light, and hill assist light on at dashIn reference with concern, A technical service bulletin was available to correct the problemReplaced a brake light switch and recheckedConcern was repairedCustomer has a Subaru extended service contract Customer paid the $deductible as per agreed contract Every vehicle gets a courtesy tire pressure inspectionTire pressures are adjusted and set to only the vehicle manufacturer specifications not the sidewall rating on the tireIf the one tire was low, I would suggest to inspect for a nail or puncture
Complaint: [redacted] I am rejecting this response because:They have not told the truth and have conveniently omitted the email [redacted] sent with the out the door price See below Highlighted in green is the reply I asked for when he called me and quoted me the out the door price below I asked for a written email to make sure I had it in writing [redacted] , Per request Your price out the door price$In stock vehicle onlyI will see you today Any questions please feel free to call Thank You [redacted] [redacted] *** < [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Even though I told the sales man that I am shopping around to find the best deal from the beginning, I was told that sales manager got upset because I was looking aroundHowever, after I agreed the terms and price I was not looking around anymore and told them I can come right away and do the paper workSo their price increment was not because they did not have the car, they basically wanted me to agree anything they want without thinkingI am attaching the screen shots from the text messages Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ This is in reference to a complaint that was filed two years ago on January 27, 2014; there was a dispute in regard to Repair Order # XXXXXXWe have tried to contact the customer at the phone number provided, (XXX)XXX-XXXX, but the phone number is inoperable We want to come to an appropriate resolution and need more information on the customer,
Complaint: ***
I am rejecting this response because: As you can see from the screen shot I send earlier, I was told that they did not honor the deal because manager got upset and did not want to do business with meI have never told that price is higher because they had to pay for transportationDishonest and unprofessional business model.
Sincerely,
*** ***
We quoted the client on a vehicle that we had in stock. We sold that vehicle and were unable to find one with the same equipment. We were able to locate a similar vehicle that was $moreWe offered that vehicle to the client for an additional $
Initial Business Response /* (1000, 9, 2015/08/26) */
Downtown Toyota will offer $200.00 as a goodwill gesture to the customer [redacted].
Initial Consumer Rebuttal /* (2000, 11, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business...
Response /* (4000, 32, 2015/12/29) */
We will issue a check to Ms. [redacted] for the amount of $299.00 as per settlement. The check will be mailed out today. Sorry for the delay.
[redacted]
Service Manager
Downtown Autocenter
Final Consumer Response /* (2000, 43, 2016/01/20) */
Payment received
Initial Business Response /* (1000, 8, 2016/02/10) */
Business owner called and said the check has been sent.
Initial Consumer Rebuttal /* (2000, 10, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, the business FINALLY released the check to me last...
Initial Business Response /* (1000, 5, 2016/01/20) */
This is in reference to a complaint that was filed two years ago on January 27, 2014; there was a dispute in regard to Repair Order # XXXXXX. We have tried to contact the customer at the phone number provided, (XXX)XXX-XXXX, but the phone number...
is inoperable.
We want to come to an appropriate resolution and need more information on the customer,
We were unable to secure the car that we could have sold at a lower price. Unfortunately, the next closest car was in Oregon. Therefore, we would have had to pay to truck the vehicle in, resulting in a higher price.
Complaint: 1[redacted]I am rejecting this response because:
Again, Subaru continues to make excuses for their negligence. First: Tire pressure is not checked as "a courtesy", it is REQUIRED by State law.
In my complaint (obviously not read thoroughly) it states ALL FOUR of my tires were low - considerably low at that. Each tire was between 15-25 PSI when the tire max load is 44 PSI.
Subaru was negligent and ONCE AGAIN did not perform the service they are under contract/required by law to do.
[redacted]
I am rejecting this response because: Even though I told the sales man that I am shopping around to find the best deal from the beginning, I was told that sales manager got upset because I was looking around. However, after I agreed the terms and price I was not looking around anymore and told them I can come right away and do the paper work. So their price increment was not because they did not have the car, they basically wanted me to agree anything they want without thinking. I am attaching the screen shots from the text messages.
Sincerely,
[redacted]
I am sorry, I just got involved with your complaint. I investigated this matter with the salesperson and salesmanager. I apologize for the misunderstanding about the price between you and the salesperson. The salesperson made a mistake on the price he quoted you. I heard you purchased the car elsewhere. In the future if you need any assistance with the service department I would be very happy to help you. If you have any questions feel free to contact me anytime. Thanks,[redacted] Khan510 547 4436
Complaint: [redacted]
I am rejecting this response because:They have not told the truth and have conveniently omitted the email [redacted] sent with the out the door price. See below. Highlighted in green is the reply I asked for when he called me and...
quoted me the out the door price below. I asked for a written email to make sure I had it in writing. [redacted]
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[redacted],
Per request.
Your price out the door price. $27333.58. In stock vehicle only. I will
see you today 4. Any questions please feel free to call.
Thank You
[redacted]
[redacted]
[redacted]
Customer had vehicle here for ABS light, traction light, and hill assist light on at dash. In reference with concern, A technical service bulletin was available to correct the problem. Replaced a brake light switch and rechecked. Concern was repaired. Customer has a Subaru extended service contract....
Customer paid the $100 deductible as per agreed contract.
Every vehicle gets a courtesy tire pressure inspection. Tire pressures are adjusted and set to only the vehicle manufacturer specifications not the sidewall rating on the tire. If the one tire was low, I would suggest to inspect for a nail or puncture.
We were unable to secure the car that we could have sold at a lower price Unfortunately, the next closest car was in Oregon Therefore, we would have had to pay to truck the vehicle in, resulting in a higher price
Customer had vehicle here for ABS light, traction light, and hill assist light on at dashIn reference with concern, A technical service bulletin was available to correct the problemReplaced a brake light switch and recheckedConcern was repairedCustomer has a Subaru extended service contract Customer paid the $deductible as per agreed contract Every vehicle gets a courtesy tire pressure inspectionTire pressures are adjusted and set to only the vehicle manufacturer specifications not the sidewall rating on the tireIf the one tire was low, I would suggest to inspect for a nail or puncture
Complaint: [redacted] I am rejecting this response because:They have not told the truth and have conveniently omitted the email [redacted] sent with the out the door price See below Highlighted in green is the reply I asked for when he called me and quoted me the out the door price below I asked for a written email to make sure I had it in writing [redacted] , Per request Your price out the door price$In stock vehicle onlyI will see you today Any questions please feel free to call Thank You [redacted] [redacted] *** < [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Even though I told the sales man that I am shopping around to find the best deal from the beginning, I was told that sales manager got upset because I was looking aroundHowever, after I agreed the terms and price I was not looking around anymore and told them I can come right away and do the paper workSo their price increment was not because they did not have the car, they basically wanted me to agree anything they want without thinkingI am attaching the screen shots from the text messages Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ This is in reference to a complaint that was filed two years ago on January 27, 2014; there was a dispute in regard to Repair Order # XXXXXXWe have tried to contact the customer at the phone number provided, (XXX)XXX-XXXX, but the phone number is inoperable We want to come to an appropriate resolution and need more information on the customer,
Complaint: ***
I am rejecting this response because: As you can see from the screen shot I send earlier, I was told that they did not honor the deal because manager got upset and did not want to do business with meI have never told that price is higher because they had to pay for transportationDishonest and unprofessional business model.
Sincerely,
*** ***
Please see attached business response
We quoted the client on a vehicle that we had in stock. We sold that vehicle and were unable to find one with the same equipment. We were able to locate a similar vehicle that was $moreWe offered that vehicle to the client for an additional $
Initial Business Response /* (1000, 9, 2015/08/26) */
Downtown Toyota will offer $200.00 as a goodwill gesture to the customer [redacted].
Initial Consumer Rebuttal /* (2000, 11, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business...
Response /* (4000, 32, 2015/12/29) */
We will issue a check to Ms. [redacted] for the amount of $299.00 as per settlement. The check will be mailed out today. Sorry for the delay.
[redacted]
Service Manager
Downtown Autocenter
Final Consumer Response /* (2000, 43, 2016/01/20) */
Payment received
Initial Business Response /* (1000, 8, 2016/02/10) */
Business owner called and said the check has been sent.
Initial Consumer Rebuttal /* (2000, 10, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, the business FINALLY released the check to me last...
week, so this matter is resolved.
Initial Business Response /* (1000, 5, 2016/01/20) */
This is in reference to a complaint that was filed two years ago on January 27, 2014; there was a dispute in regard to Repair Order # XXXXXX. We have tried to contact the customer at the phone number provided, (XXX)XXX-XXXX, but the phone number...
is inoperable.
We want to come to an appropriate resolution and need more information on the customer,
We were unable to secure the car that we could have sold at a lower price. Unfortunately, the next closest car was in Oregon. Therefore, we would have had to pay to truck the vehicle in, resulting in a higher price.
Complaint: 1[redacted]I am rejecting this response because:
Again, Subaru continues to make excuses for their negligence. First: Tire pressure is not checked as "a courtesy", it is REQUIRED by State law.
In my complaint (obviously not read thoroughly) it states ALL FOUR of my tires were low - considerably low at that. Each tire was between 15-25 PSI when the tire max load is 44 PSI.
Subaru was negligent and ONCE AGAIN did not perform the service they are under contract/required by law to do.
Stop with the excuses.Sincerely,[redacted]
Complaint:...
[redacted]
I am rejecting this response because: Even though I told the sales man that I am shopping around to find the best deal from the beginning, I was told that sales manager got upset because I was looking around. However, after I agreed the terms and price I was not looking around anymore and told them I can come right away and do the paper work. So their price increment was not because they did not have the car, they basically wanted me to agree anything they want without thinking. I am attaching the screen shots from the text messages.
Sincerely,
[redacted]
I am sorry, I just got involved with your complaint. I investigated this matter with the salesperson and salesmanager. I apologize for the misunderstanding about the price between you and the salesperson. The salesperson made a mistake on the price he quoted you. I heard you purchased the car elsewhere. In the future if you need any assistance with the service department I would be very happy to help you. If you have any questions feel free to contact me anytime. Thanks,[redacted] Khan510 547 4436
Complaint: [redacted]
I am rejecting this response because:They have not told the truth and have conveniently omitted the email [redacted] sent with the out the door price. See below. Highlighted in green is the reply I asked for when he called me and...
quoted me the out the door price below. I asked for a written email to make sure I had it in writing. [redacted]
[redacted]
[redacted]
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[redacted],
Per request.
Your price out the door price. $27333.58. In stock vehicle only. I will
see you today 4. Any questions please feel free to call.
Thank You
[redacted]
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Sincerely,
[redacted]
Customer had vehicle here for ABS light, traction light, and hill assist light on at dash. In reference with concern, A technical service bulletin was available to correct the problem. Replaced a brake light switch and rechecked. Concern was repaired. Customer has a Subaru extended service contract....
Customer paid the $100 deductible as per agreed contract.
Every vehicle gets a courtesy tire pressure inspection. Tire pressures are adjusted and set to only the vehicle manufacturer specifications not the sidewall rating on the tire. If the one tire was low, I would suggest to inspect for a nail or puncture.