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Cape Cod National Mortgage

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Cape Cod National Mortgage Reviews (3)

6.21.17 BBB received a phone message from consumer stating business is working with her to address complaint issue.

In May we install a heating & air conditioning system for Mrs***In Mrs *** air conditioning was not working and the diagnostic was that the indoor evaporator
coil was losing refrigerant and needed to be replaced. We replaced the coil, leaked checked the system and all was working properlyThe coil was under warranty but the refrigerant and labor to install the coil was notMrs *** was not happy even after explaining that we could not replace the coil for free, it was a manufacturer issue and not anything that we contributed to the leaking coil. We gave Mrs *** a special price of $for replacing the coil and refrigerant. In Mrs *** called for service again and it was determined that the air conditioner was low on refrigerantWe performed a leak search of the system and found that she had a hole in the outdoor air conditionerThe hole was probably caused by a lawn mower or vandalism. We replaced the outdoor condenser coil and charged $270. Mrs *** was upset over that charge and the fee did not even cover our cost of refrigerant, labor, and freight chargesWe considered Mrs *** a valuable customer and we are refunding the $for installing the evaporator coil These repairs are a result of the manufacturer and not of a result of service or installation on our part. The manufacturer does not cover any labor or refrigerant costsOur check #and a copy of the evaporator coil invoice will be sent to Mrs ***

6.21.17 Revdex.com received a phone message from consumer stating business is working with her to address complaint issue.

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