Mrs [redacted] is referring to the publication of premium editions such as our Puzzle Book, Photo Calendar, Patriot's Season Preview, and The Presidency These high quality pieces are popular with many of our readers, but they do entail significant cost to produce As such, we charge subscribers up to $per premium edition, and that amount reduces the length of their subscription Details of our premium edition policy are published every day on page A-2, and included on all of our promotional pieces, including the form Mrs [redacted] signed when she subscribed to the Cape Cod Times.Though we disagree with Mrs***'s characterization of the events, we would be happy to extend her subscription to November If she finds this offer acceptable, she should contact me at [redacted] or [redacted] and I will make the adjustments to her account
In my initital response, I offered the subscriber a credit of $equaling the amount she cited in her original complaint, as well as a reduction in her subscription rate by cents per week, roughly equaling the charges for our premium editions that she received in 2016, and asked her to contact me to let me know if she would like to proceed Today I will issue those credits under the assumption she finds them satisfactory based on her latest response.The subscriber indicates in that latest response that she does not believe those steps are adequate to resolve her complaint, and asks us to correct "the fraudulent and deceptive information in our subscriptions" We do not agree with the customer's characterization of our pricing Premium editions provide enhanced content that we would otherwise not be able to deliver to our readers That content does come at a price that we could not absorb without the additional subscriber charges Those charges are outlined on all subscriber invoices, promotional material, and on page A-of each day's edition If the subscriber's complaint can only be resolved by a change in our premium edition policy, I'm afraid we will not be able to meet her expectations However, if the subscriber has a specific request beyond the credits I have outlined above for dealing with her specific subscription account, we would be happy to work with her I can be contacted at [redacted] or [redacted] if she would like to discuss them further.Thank you
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . This is the first communication I have received from anyone related to this complaint so how could I respond. I have now seen the response from Cape Cod Times. So if they are issuing credit then issue credit but there is no response related to the fraudulent and deceptive info contained in the subscription that must be corrected.As far as I am concerned this complaint has not been resolved.Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Thank you for the opportunity to address the issue raised by ***.***. A review of *** ***’s Cape Cod Times subscriber account indicates the following: We received and posted a payment from Mr*** on July 29, Our records show that Mr*** prior subscription had
expired on June of that year It is our policy to continue delivery to subscribers for a short period of time in order to avoid interruption of delivery service while we are awaiting payment When that payment is received, the subscription is restarted effective at the date of expiration In other words, the payment we received in late July was posted against a balance owed dating back to June 2015, and Mr***’s new expiration date was set for June, 2016.As Mr*** mentions in his complaint, Cape Cod Times publishes approximately twelve premium editions each year containing enhanced local content at a cost in addition to the base subscription price The surcharge for these premium editions is $to $each and accelerates the expiration date of a customer’s subscription In Mr***’s case, the premium editions published during the course of his subscription accelerated her expiration date from mid-June to mid-May Premium edition charges are outlined daily in the Cape Cod Times and included on all subscription offers.On Monday, May 9th, Cape Cod Times customer service manager *** *** spoke with Mrs*** and, I believe, reached a resolution If that is not the case or she has any further questions regarding their account, our Circulation Director, *** ***, would be happy to discuss the issue further with either Mror Mrs*** *** can be reached at *** *** or via email at ***
Again, we are grateful to Mrs*** for giving us an opportunity to address this issue and to the Revdex.com for notifying us of this matter.Regards,
*** ***Thank you for the opportunity to address the issue raised by ***.***. A review of *** ***’s Cape Cod Times subscriber account indicates the following: We received and posted a payment from Mr*** on July 29, 2015. Our records show that Mr*** prior subscription had expired on June 21 of that year. It is our policy to continue delivery to subscribers for a short period of time in order to avoid interruption of delivery service while we are awaiting payment. When that payment is received, the subscription is restarted effective at the date of expiration. In other words, the payment we received in late July was posted against a balance owed dating back to June 2015, and Mr***’s new expiration date was set for June, 2016. As Mr*** mentions in his complaint, Cape Cod Times publishes approximately twelve premium editions each year containing enhanced local content at a cost in addition to the base subscription price. The surcharge for these premium editions is $to $each and accelerates the expiration date of a customer’s subscription. In Mr***’s case, the premium editions published during the course of his subscription accelerated her expiration date from mid-June to mid-May. Premium edition charges are outlined daily in the Cape Cod Times and included on all subscription offers. On Monday, May 9th, Cape Cod Times customer service manager *** *** spoke with Mrs*** and, I believe, reached a resolution. If that is not the case or she has any further questions regarding their account, our Circulation Director, *** ***, would be happy to discuss the issue further with either Mror Mrs***. *** can be reached at *** *** or via email at ***@***.com. Again, we are grateful to Mrs*** for giving us an opportunity to address this issue and to the Revdex.com for notifying us of this matter.Regards,*** *** *** ** * *** *** & Publisher - Cape Cod *** *** | *** Media GroupEmail*** | Office: ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business. For the past ten days, Cape Cod Times has delivered the newspaper on a daily basis. Whether the company's response satisfies my issues and/or concerns in reference to complaint #*** will be determined based on daily delivery of the newspaper over the long term. The problems we have been having with daily delivery of the Cape Cod Times has been on-going for nine months, so it is difficult to ascertain that the problem has been resolved based on the past ten days.
Regards,
*** ***
We would be happy to credit the customer's account for the $cited in her complaint, and reduce her billed rate by cents per week (roughly equal to the $a subscriber who receives all premium editions published in will be charged) If the customer finds this resolution acceptable,
or if they would like to suggest an alternative resolution, please ask them to contact me at *** or ***.Thank you, *** ***
We have been in touch with Mr*** several times since he filed the complaint on 12/18. We have made alternative arrangements for delivery of his newspaper, and our calls to Mr*** have confirmed that there have been no other delivery issues since the date of his complaint. All
customers are credited for one day's delivery each time they contact us and let us know of a missed delivery.Our 100% satisfaction guarantee entitles a customer to stop their subscription at any time and receive a full refund of the balance due. If Mr*** would like to take advantage of that, or if there are any further delivery issues, he is welcome to contact me at ###-###-####. *** ***Regional Circulation Director
Mrs. [redacted] is referring to the publication of premium editions such as our Puzzle Book, Photo Calendar, Patriot's Season Preview, and The Presidency. These high quality pieces are popular with many of our readers, but they do entail significant cost to produce. As such, we charge...
subscribers up to $5 per premium edition, and that amount reduces the length of their subscription. Details of our premium edition policy are published every day on page A-2, and included on all of our promotional pieces, including the form Mrs. [redacted] signed when she subscribed to the Cape Cod Times.Though we disagree with Mrs. [redacted]'s characterization of the events, we would be happy to extend her subscription to November 15. If she finds this offer acceptable, she should contact me at [redacted] or [redacted] and I will make the adjustments to her account.
The Cape Cod Times will publish twelve premium editions in 2016. Charges to our subscribers range from $2-$3 for each edition. In 2016, subscribers who receive all twelve premium editions will be charged a total of $30. As the subscriber states, these charges do have the effect of...
advancing the end date of a subscription by a number of days equal to the charges. Because subscription terms, frequencies, and promotional rates vary by account, we are not able to clarify the exact number of days that a subscription may be shortened due to receipt of premium editions. We understand that no price increase is ever popular with customers, and we appreciate the subscriber's point that shortening subscription terms can lead to confusion over expected renewal dates. These charges, however, allow us to provide at least 48 pages of high quality content in each premium edition, and allow us to provide more in-depth reporting and context than we could normally include in a typical day's edition.If the customer filing this complaint would like to contact me at [redacted], I would be happy to review his account to determine whether there are any promotional rates available that he believes would be sufficient to offset the premium edition charges.Thank you for the opportunity to respond, and please do not hesitate to contact me for further information.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This is the first communication I have received from anyone related to this complaint so how could I respond. I have now seen the response from Cape Cod Times. So if they are issuing credit then issue credit but there is no response related to the fraudulent and deceptive info contained in the subscription that must be corrected.As far as I am concerned this complaint has not been resolved.Regards,
[redacted]
In my initital response, I offered the subscriber a credit of $24 equaling the amount she cited in her original complaint, as well as a reduction in her subscription rate by 75 cents per week, roughly equaling the charges for our premium editions that she received in 2016, and asked her to contact me to let me know if she would like to proceed. Today I will issue those credits under the assumption she finds them satisfactory based on her latest response.The subscriber indicates in that latest response that she does not believe those steps are adequate to resolve her complaint, and asks us to correct "the fraudulent and deceptive information in our subscriptions". We do not agree with the customer's characterization of our pricing. Premium editions provide enhanced content that we would otherwise not be able to deliver to our readers. That content does come at a price that we could not absorb without the additional subscriber charges. Those charges are outlined on all subscriber invoices, promotional material, and on page A-2 of each day's edition. If the subscriber's complaint can only be resolved by a change in our premium edition policy, I'm afraid we will not be able to meet her expectations. However, if the subscriber has a specific request beyond the credits I have outlined above for dealing with her specific subscription account, we would be happy to work with her. I can be contacted at [redacted] or [redacted] if she would like to discuss them further.Thank you.
Thank you. Our customer was contacted. His subscription was reinstated for the entire twelve month period as he had requested. We acknowledge several errors were made in our handling of the account, and we offered (and customer accepted) four free weeks of service in light of the...
We do in fact offer a monthly rate to our subscribers through our ** Pay program, which allows customers to pay via a monthly charge to their credit card or checking accounts. We are not currently able to offer a billed monthly rate. However, we will reach out to the customer to review their...
account, issue any credits that might be appropriate, and go over alternative payment options.
Mrs [redacted] is referring to the publication of premium editions such as our Puzzle Book, Photo Calendar, Patriot's Season Preview, and The Presidency These high quality pieces are popular with many of our readers, but they do entail significant cost to produce As such, we charge subscribers up to $per premium edition, and that amount reduces the length of their subscription Details of our premium edition policy are published every day on page A-2, and included on all of our promotional pieces, including the form Mrs [redacted] signed when she subscribed to the Cape Cod Times.Though we disagree with Mrs***'s characterization of the events, we would be happy to extend her subscription to November If she finds this offer acceptable, she should contact me at [redacted] or [redacted] and I will make the adjustments to her account
In my initital response, I offered the subscriber a credit of $equaling the amount she cited in her original complaint, as well as a reduction in her subscription rate by cents per week, roughly equaling the charges for our premium editions that she received in 2016, and asked her to contact me to let me know if she would like to proceed Today I will issue those credits under the assumption she finds them satisfactory based on her latest response.The subscriber indicates in that latest response that she does not believe those steps are adequate to resolve her complaint, and asks us to correct "the fraudulent and deceptive information in our subscriptions" We do not agree with the customer's characterization of our pricing Premium editions provide enhanced content that we would otherwise not be able to deliver to our readers That content does come at a price that we could not absorb without the additional subscriber charges Those charges are outlined on all subscriber invoices, promotional material, and on page A-of each day's edition If the subscriber's complaint can only be resolved by a change in our premium edition policy, I'm afraid we will not be able to meet her expectations However, if the subscriber has a specific request beyond the credits I have outlined above for dealing with her specific subscription account, we would be happy to work with her I can be contacted at [redacted] or [redacted] if she would like to discuss them further.Thank you
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . This is the first communication I have received from anyone related to this complaint so how could I respond. I have now seen the response from Cape Cod Times. So if they are issuing credit then issue credit but there is no response related to the fraudulent and deceptive info contained in the subscription that must be corrected.As far as I am concerned this complaint has not been resolved.Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Thank you for the opportunity to address the issue raised by ***.***. A review of *** ***’s Cape Cod Times subscriber account indicates the following: We received and posted a payment from Mr*** on July 29, Our records show that Mr*** prior subscription had
expired on June of that year It is our policy to continue delivery to subscribers for a short period of time in order to avoid interruption of delivery service while we are awaiting payment When that payment is received, the subscription is restarted effective at the date of expiration In other words, the payment we received in late July was posted against a balance owed dating back to June 2015, and Mr***’s new expiration date was set for June, 2016.As Mr*** mentions in his complaint, Cape Cod Times publishes approximately twelve premium editions each year containing enhanced local content at a cost in addition to the base subscription price The surcharge for these premium editions is $to $each and accelerates the expiration date of a customer’s subscription In Mr***’s case, the premium editions published during the course of his subscription accelerated her expiration date from mid-June to mid-May Premium edition charges are outlined daily in the Cape Cod Times and included on all subscription offers.On Monday, May 9th, Cape Cod Times customer service manager *** *** spoke with Mrs*** and, I believe, reached a resolution If that is not the case or she has any further questions regarding their account, our Circulation Director, *** ***, would be happy to discuss the issue further with either Mror Mrs*** *** can be reached at *** *** or via email at ***
Again, we are grateful to Mrs*** for giving us an opportunity to address this issue and to the Revdex.com for notifying us of this matter.Regards,
*** ***Thank you for the opportunity to address the issue raised by ***.***. A review of *** ***’s Cape Cod Times subscriber account indicates the following: We received and posted a payment from Mr*** on July 29, 2015. Our records show that Mr*** prior subscription had expired on June 21 of that year. It is our policy to continue delivery to subscribers for a short period of time in order to avoid interruption of delivery service while we are awaiting payment. When that payment is received, the subscription is restarted effective at the date of expiration. In other words, the payment we received in late July was posted against a balance owed dating back to June 2015, and Mr***’s new expiration date was set for June, 2016. As Mr*** mentions in his complaint, Cape Cod Times publishes approximately twelve premium editions each year containing enhanced local content at a cost in addition to the base subscription price. The surcharge for these premium editions is $to $each and accelerates the expiration date of a customer’s subscription. In Mr***’s case, the premium editions published during the course of his subscription accelerated her expiration date from mid-June to mid-May. Premium edition charges are outlined daily in the Cape Cod Times and included on all subscription offers. On Monday, May 9th, Cape Cod Times customer service manager *** *** spoke with Mrs*** and, I believe, reached a resolution. If that is not the case or she has any further questions regarding their account, our Circulation Director, *** ***, would be happy to discuss the issue further with either Mror Mrs***. *** can be reached at *** *** or via email at ***@***.com. Again, we are grateful to Mrs*** for giving us an opportunity to address this issue and to the Revdex.com for notifying us of this matter.Regards,*** *** *** ** * *** *** & Publisher - Cape Cod *** *** | *** Media GroupEmail*** | Office: ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business. For the past ten days, Cape Cod Times has delivered the newspaper on a daily basis. Whether the company's response satisfies my issues and/or concerns in reference to complaint #*** will be determined based on daily delivery of the newspaper over the long term. The problems we have been having with daily delivery of the Cape Cod Times has been on-going for nine months, so it is difficult to ascertain that the problem has been resolved based on the past ten days.
Regards,
*** ***
We would be happy to credit the customer's account for the $cited in her complaint, and reduce her billed rate by cents per week (roughly equal to the $a subscriber who receives all premium editions published in will be charged) If the customer finds this resolution acceptable,
or if they would like to suggest an alternative resolution, please ask them to contact me at *** or ***.Thank you, *** ***
We have been in touch with Mr*** several times since he filed the complaint on 12/18. We have made alternative arrangements for delivery of his newspaper, and our calls to Mr*** have confirmed that there have been no other delivery issues since the date of his complaint. All
customers are credited for one day's delivery each time they contact us and let us know of a missed delivery.Our 100% satisfaction guarantee entitles a customer to stop their subscription at any time and receive a full refund of the balance due. If Mr*** would like to take advantage of that, or if there are any further delivery issues, he is welcome to contact me at ###-###-####. *** ***Regional Circulation Director
Mrs. [redacted] is referring to the publication of premium editions such as our Puzzle Book, Photo Calendar, Patriot's Season Preview, and The Presidency. These high quality pieces are popular with many of our readers, but they do entail significant cost to produce. As such, we charge...
subscribers up to $5 per premium edition, and that amount reduces the length of their subscription. Details of our premium edition policy are published every day on page A-2, and included on all of our promotional pieces, including the form Mrs. [redacted] signed when she subscribed to the Cape Cod Times.Though we disagree with Mrs. [redacted]'s characterization of the events, we would be happy to extend her subscription to November 15. If she finds this offer acceptable, she should contact me at [redacted] or [redacted] and I will make the adjustments to her account.
The Cape Cod Times will publish twelve premium editions in 2016. Charges to our subscribers range from $2-$3 for each edition. In 2016, subscribers who receive all twelve premium editions will be charged a total of $30. As the subscriber states, these charges do have the effect of...
advancing the end date of a subscription by a number of days equal to the charges. Because subscription terms, frequencies, and promotional rates vary by account, we are not able to clarify the exact number of days that a subscription may be shortened due to receipt of premium editions. We understand that no price increase is ever popular with customers, and we appreciate the subscriber's point that shortening subscription terms can lead to confusion over expected renewal dates. These charges, however, allow us to provide at least 48 pages of high quality content in each premium edition, and allow us to provide more in-depth reporting and context than we could normally include in a typical day's edition.If the customer filing this complaint would like to contact me at [redacted], I would be happy to review his account to determine whether there are any promotional rates available that he believes would be sufficient to offset the premium edition charges.Thank you for the opportunity to respond, and please do not hesitate to contact me for further information.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This is the first communication I have received from anyone related to this complaint so how could I respond. I have now seen the response from Cape Cod Times. So if they are issuing credit then issue credit but there is no response related to the fraudulent and deceptive info contained in the subscription that must be corrected.As far as I am concerned this complaint has not been resolved.Regards,
[redacted]
In my initital response, I offered the subscriber a credit of $24 equaling the amount she cited in her original complaint, as well as a reduction in her subscription rate by 75 cents per week, roughly equaling the charges for our premium editions that she received in 2016, and asked her to contact me to let me know if she would like to proceed. Today I will issue those credits under the assumption she finds them satisfactory based on her latest response.The subscriber indicates in that latest response that she does not believe those steps are adequate to resolve her complaint, and asks us to correct "the fraudulent and deceptive information in our subscriptions". We do not agree with the customer's characterization of our pricing. Premium editions provide enhanced content that we would otherwise not be able to deliver to our readers. That content does come at a price that we could not absorb without the additional subscriber charges. Those charges are outlined on all subscriber invoices, promotional material, and on page A-2 of each day's edition. If the subscriber's complaint can only be resolved by a change in our premium edition policy, I'm afraid we will not be able to meet her expectations. However, if the subscriber has a specific request beyond the credits I have outlined above for dealing with her specific subscription account, we would be happy to work with her. I can be contacted at [redacted] or [redacted] if she would like to discuss them further.Thank you.
Thank you. Our customer was contacted. His subscription was reinstated for the entire twelve month period as he had requested. We acknowledge several errors were made in our handling of the account, and we offered (and customer accepted) four free weeks of service in light of the...
issues.
We do in fact offer a monthly rate to our subscribers through our ** Pay program, which allows customers to pay via a monthly charge to their credit card or checking accounts. We are not currently able to offer a billed monthly rate. However, we will reach out to the customer to review their...
account, issue any credits that might be appropriate, and go over alternative payment options.