The customer has four work orders with just over jobs between themIn my review of the jobs I could not find one that had to be repaired a second timeThe vast majority of the repairs are cosmeticBeing cosmetic repairs they require the specific style and color replacement from the factory and most of the time the factory has to order it from their supplierOnly two or three of the jobs were of the nature to keep the customer from using the trailer, and those jobs were completed with parts in stock from our parts departmentThe customer was more than welcome to use the trailer while the cosmetic items were on order I’ve worked here for years and never seen where we’ve ever used a nailIt is very hard to believe the nail in your tire came from our lot I don’t understand the customer’s request for reimbursement of the extended service agreementHe stated he purchased the agreement to protect him against what might go wrong with the trailer after the warranty expiresWhich is great thinking from responsible consumersHis extended service agreement will cover his trailer until August It appears the customer thinks Rocky Mountain has devalued the agreement in some wayI would need further explanation as to why the customer believes we should reimburse him for the full $2,purchase price of the year service contract I have no problem reimbursing the customer for the transportation cost to bring his trailer to us a second time for the same repairWhat’s fair is fair and I believe if we make a mistake that we will make it rightThe customer will have to show me where that happened because I couldn’t find it
The customer has four work orders with just over jobs between themIn my review of the jobs I could not find one that had to be repaired a second timeThe vast majority of the repairs are cosmeticBeing cosmetic repairs they require the specific style and color replacement from the factory and most of the time the factory has to order it from their supplierOnly two or three of the jobs were of the nature to keep the customer from using the trailer, and those jobs were completed with parts in stock from our parts departmentThe customer was more than welcome to use the trailer while the cosmetic items were on order I’ve worked here for years and never seen where we’ve ever used a nailIt is very hard to believe the nail in your tire came from our lot I don’t understand the customer’s request for reimbursement of the extended service agreementHe stated he purchased the agreement to protect him against what might go wrong with the trailer after the warranty expiresWhich is great thinking from responsible consumersHis extended service agreement will cover his trailer until August It appears the customer thinks Rocky Mountain has devalued the agreement in some wayI would need further explanation as to why the customer believes we should reimburse him for the full $2,purchase price of the year service contract I have no problem reimbursing the customer for the transportation cost to bring his trailer to us a second time for the same repairWhat’s fair is fair and I believe if we make a mistake that we will make it rightThe customer will have to show me where that happened because I couldn’t find it