Today was my first visit to Unclaimed Furniture Upstate AND the first time shopping without my husband of years who passed away recently I walked in sad, scared I would make a bad purchase, confused and apprehensive After hearing wonderful music being piped through the store the tears came but luckily so did [redacted] She helped me find exactly what I needed and was able to help me get through the shopping experience feeling confident with my choices Thank you! Thank you!
I bought a sofa, love seat, chair, ottman and I paid appromiately $1,for it since then the whole sofa has peeled about half the color off of itthe love seat is peeling, and the single chair, ottman also has peel spots on iti have brought lots of furniture from unclaimed furniture and has never been a dissatisfied customeri am really very dissatisfied customer ..I am out of $1,200, and I am really ashame of anyone coming to my house with my furniture looking like thisi contact the manager Cheryl on 12/3/18, and she stated there"s only a year warranty threw [redacted] of Mississippishe stated they are not responsible, and threre"s nothing they can do about itI ask her did you not know that the furniture wasn"t any goodBut no responseTo me it looks like the color was never set in the fabricI believe the salesman told me it was leather, that"s why I brought itI would like to be reimburse for the full amount of this furnitureThere"s is nothing I
We purchased, paid cash, over $3,worth of furniture from this business They had to order it, not thrilled, but willing to wait We also said we needed them to deliver it...so we PAID for that also The furniture arrived within the timeframe in which they told us it would, still not a problem They call and leave a message on my cell phone to schedule delivery, this is where the issue begins I work retail and have two days available before the holidays begin, the first day they have already booked up...at this point I am told they book up at least a week out (this is brand new information to me) Then I was asked, did I really expect to have my furniture delivered the same week it came in? Well, possibly! Then I told the "manager" Kyle that I only had two days open, the one they had booked up and a Saturday, he said they do not deliver on Saturday and I needed to find someone to be at my home to meet them to place my new furniture I told him since we spent the money, I would need to be the one to be in my home to place the furniture where I wanted it, Kyle held his ground with the NO delivery Saturday and asked for my next day off, it is Thanksgiving day I told him that since this was not goi g to work out then we would need a refund He said we cannot do that, refunds are not available They are called "Unclaimed Furniture" for a reason, no? Anyway I had to get the man Ilive with involved and suddenly they are willing to deliver on the Saturday I have open! This is great but I asked these people why they would not do this for me, but they did it for my "husband"?! All I got was patronizing words and that they bent over backwards for me, no it was for my "husband", not for me! They also told me, they did not see any reason to contact the Revdex.com, well discriminitory behavior is a reason!
I bought a sofa, love seat, chair, ottman and I paid appromiately $1,for it since then the whole sofa has peeled about half the color off of itthe love seat is peeling, and the single chair, ottman also has peel spots on iti have brought lots of furniture from unclaimed furniture and has never been a dissatisfied customeri am really very dissatisfied customer ..I am out of $1,200, and I am really ashame of anyone coming to my house with my furniture looking like thisi contact the manager Cheryl on 12/3/18, and she stated there"s only a year warranty threw *** *** of Mississippishe stated they are not responsible, and threre"s nothing they can do about itI ask her did you not know that the furniture wasn"t any goodBut no responseTo me it looks like the color was never set in the fabricI believe the salesman told me it was leather, that"s why I brought itI would like to be reimburse for the full amount of this furnitureThere"s is nothing I
On January 29, 2016, my wife and I ordered $5,worth of furniture that the salesman said we could put on layawayHe explained that the merchandise would not be ordered until half of the total amount was paid for, and we could put down any amount we wanted to secure the orderWe ran our debit card for $No one ever mentioned or explained the return/exchange policySome time had gone by, and we decided we did not want the furniture we planned on ordering because we felt like it was overpricedWe went to Unclaimed Furniture on September 3, 2016, and I was told that *** would be able to refund my $I go sit in her office and she says, "I don't know what you came here for, but you are not getting your money back." I was shocked at her response, and asked why she could not give me my refund, that is when she finally mentioned the hour cancellation policy! I explained to her that this was not mentioned before, and she should be able to give us our money back since the ord
*** recliner with lift asked if it had a battery back up they assured us it did WELL THAT WAS A LIE
the back is coming off and a piece came out of it The chair will start to go up or down on its on own, does it when you are in it alsoNow the warranty company tells you they will be back to you in days over a week ago, When I called they where just now getting a order, Now I have to fill out a page report on this, They also tell me we bought the rest of furniture as is That was only the coffee table so we were toldThe reclining sofas is now getting off alignment , Mind you this furniture is only a few months old 8/26/is purchase dateThey mis- represented themselves We explained to the sales people that *** has a bad back and what we were looking for and they just
lied
Today was my first visit to Unclaimed Furniture Upstate AND the first time shopping without my husband of years who passed away recently I walked in sad, scared I would make a bad purchase, confused and apprehensive After hearing wonderful music being piped through the store the tears came but luckily so did *** *** She helped me find exactly what I needed and was able to help me get through the shopping experience feeling confident with my choices Thank you! Thank you!
We purchased, paid cash, over $3,worth of furniture from this business They had to order it, not thrilled, but willing to wait We also said we needed them to deliver it...so we PAID for that also The furniture arrived within the timeframe in which they told us it would, still not a problem They call and leave a message on my cell phone to schedule delivery, this is where the issue begins I work retail and have two days available before the holidays begin, the first day they have already booked up...at this point I am told they book up at least a week out (this is brand new information to me) Then I was asked, did I really expect to have my furniture delivered the same week it came in? Well, possibly! Then I told the "manager" Kyle that I only had two days open, the one they had booked up and a Saturday, he said they do not deliver on Saturday and I needed to find someone to be at my home to meet them to place my new furniture I told him since we spent the money, I would need to be the one to be in my home to place the furniture where I wanted it, Kyle held his ground with the NO delivery Saturday and asked for my next day off, it is Thanksgiving day I told him that since this was not goi g to work out then we would need a refund He said we cannot do that, refunds are not available They are called "Unclaimed Furniture" for a reason, no?
Anyway I had to get the man Ilive with involved and suddenly they are willing to deliver on the Saturday I have open! This is great but I asked these people why they would not do this for me, but they did it for my "husband"?! All I got was patronizing words and that they bent over backwards for me, no it was for my "husband", not for me!
They also told me, they did not see any reason to contact the Revdex.com, well discriminitory behavior is a reason!
I bought furniture from unclaimed in April The furniture included an ottoman I contacted Cheryl about the ottoman, and she sent a gentlemen out to my home in December This ottoman is made crooked and
warpedI have pictures I don't know why they even sold this itemIt is really made badlyI have been in touch
with Cheryl on several different occasions and she had told me that this ottoman is on back orderThis had been going on since December until nowI have voice mail messages from them telling me the ottoman was going to
be ship February 14, It is now March and I still don't have my ottoman replacedWhen I call Cheryl and other
employees tell me it's being shipped and they will call me when it gets hereI also have the voice mail message
from CherylWhen I originally purchased the furniture the whole set took about two weeks to get hereIt is taking months from them to replace this itemThey are just giving me the run around and are thinking th
We purchased our *** recliner five months ago and added it to our existing order of sofa and loveseatWe are making paymentsThe recliner leg lift (small filler faux leather piece) fell off about three months ago and now the metal part of the mechanism underneath has snapped in twoThe chair is not usable...sits sideways and the leg lift does not workThe customer service manager does NOT respondI did reach her by phone finally after voice mails I had left, and she said she would order a new mechanismI asked what that meant....she said we would repair it....no other comment was made to me...very evasiveI have heard NOTHING backWe are still making payments on our furniture and this recliner is sitting here brokenNo updates and no emails were answeredBelow are the three emails....in order from first to last that I madeI was NEVER contacted by phone or email...I did all the reaching out and finally reached her by phone at one pointVery upsettingSee belowThanks
I purchased a couch on feb 5th for $cashI was told it was a week wait on getting the couch deliveredI checked with them weeks in and was told that the wait was 4-weeks and they had no update for meI called back at weeks and was told that the wait was 6-weeks and they had no updateLast week I found out I am getting transferred to *** ** w my job so I called in to discuss canceling my orderI understood that I would probably pay a fee to cancel (even though the couch hadn't shipped from the manufacturer at weeks)I was reminded that their cancellation policy is hours, and referred to cal back and speak w *** Each time I have tried to call her I am told she is off workThis company has totally come across as a scam and I will update this review with the outcome of my attempt for resolution
During the last months little has been done on Unclaimed Furniture's part to remedy thisI have made many phone calls to them during this process (March-c
On July 18th 2016, I ordered a bed, order number ***I was called on July 29th to tell me it the bed was on back order for late august, early SeptemberI called them on September 17th to follow up with my order and they stated there was no ship date and it was still showing on back orderLater on that afternoon on the same day September 17th, I received a call that my bed was inI picked up our bed on the 18th, got home and attempted to set it up to find out we were missing some bolts from bag 1, according to the instructions I need items from bag So I contacted the company on September 19th to request a re order for bag 1, I was told it was ordered and should be received within business daysI called back on September 23rd for them to tell me it was on its way, stillOn Saturday the 24th, I received Bag and Bag of hardwareNoting that I ONLY ordered bag So attempt to but the bed together again, to find out we are missing wooden legs for the headboard and suppo
I bought a recliner chair on jan 29th by looking at there show room I pick out chair and paid for but informed them I couldnt pick up for about aweekI went there pulled to there loading door in warehouse where I loaded a box brand new on my trailer get home and the chair is broke I returned it and they told me the only one they had left were the floor model after ppl sat it I dont want it they said to weeks to order me a new one I told ill take my money back they refused to refund me I disputed it with my cc company said there is a 24hr return policy I told I just pick it up yesterday im well within 24hr they said no date of purchase well you had it in your warehouse in box how was I suppose to make sure there was nothing wrong when its storedsale becomes final when there product leaves there facilities until it leaves they still own it
Today was my first visit to Unclaimed Furniture Upstate AND the first time shopping without my husband of years who passed away recently I walked in sad, scared I would make a bad purchase, confused and apprehensive After hearing wonderful music being piped through the store the tears came but luckily so did [redacted] She helped me find exactly what I needed and was able to help me get through the shopping experience feeling confident with my choices Thank you! Thank you!
I bought a sofa, love seat, chair, ottman and I paid appromiately $1,for it since then the whole sofa has peeled about half the color off of itthe love seat is peeling, and the single chair, ottman also has peel spots on iti have brought lots of furniture from unclaimed furniture and has never been a dissatisfied customeri am really very dissatisfied customer ..I am out of $1,200, and I am really ashame of anyone coming to my house with my furniture looking like thisi contact the manager Cheryl on 12/3/18, and she stated there"s only a year warranty threw [redacted] of Mississippishe stated they are not responsible, and threre"s nothing they can do about itI ask her did you not know that the furniture wasn"t any goodBut no responseTo me it looks like the color was never set in the fabricI believe the salesman told me it was leather, that"s why I brought itI would like to be reimburse for the full amount of this furnitureThere"s is nothing I
We purchased, paid cash, over $3,worth of furniture from this business They had to order it, not thrilled, but willing to wait We also said we needed them to deliver it...so we PAID for that also The furniture arrived within the timeframe in which they told us it would, still not a problem They call and leave a message on my cell phone to schedule delivery, this is where the issue begins I work retail and have two days available before the holidays begin, the first day they have already booked up...at this point I am told they book up at least a week out (this is brand new information to me) Then I was asked, did I really expect to have my furniture delivered the same week it came in? Well, possibly! Then I told the "manager" Kyle that I only had two days open, the one they had booked up and a Saturday, he said they do not deliver on Saturday and I needed to find someone to be at my home to meet them to place my new furniture I told him since we spent the money, I would need to be the one to be in my home to place the furniture where I wanted it, Kyle held his ground with the NO delivery Saturday and asked for my next day off, it is Thanksgiving day I told him that since this was not goi g to work out then we would need a refund He said we cannot do that, refunds are not available They are called "Unclaimed Furniture" for a reason, no? Anyway I had to get the man Ilive with involved and suddenly they are willing to deliver on the Saturday I have open! This is great but I asked these people why they would not do this for me, but they did it for my "husband"?! All I got was patronizing words and that they bent over backwards for me, no it was for my "husband", not for me! They also told me, they did not see any reason to contact the Revdex.com, well discriminitory behavior is a reason!
I bought a sofa, love seat, chair, ottman and I paid appromiately $1,for it since then the whole sofa has peeled about half the color off of itthe love seat is peeling, and the single chair, ottman also has peel spots on iti have brought lots of furniture from unclaimed furniture and has never been a dissatisfied customeri am really very dissatisfied customer ..I am out of $1,200, and I am really ashame of anyone coming to my house with my furniture looking like thisi contact the manager Cheryl on 12/3/18, and she stated there"s only a year warranty threw *** *** of Mississippishe stated they are not responsible, and threre"s nothing they can do about itI ask her did you not know that the furniture wasn"t any goodBut no responseTo me it looks like the color was never set in the fabricI believe the salesman told me it was leather, that"s why I brought itI would like to be reimburse for the full amount of this furnitureThere"s is nothing I
On January 29, 2016, my wife and I ordered $5,worth of furniture that the salesman said we could put on layawayHe explained that the merchandise would not be ordered until half of the total amount was paid for, and we could put down any amount we wanted to secure the orderWe ran our debit card for $No one ever mentioned or explained the return/exchange policySome time had gone by, and we decided we did not want the furniture we planned on ordering because we felt like it was overpricedWe went to Unclaimed Furniture on September 3, 2016, and I was told that *** would be able to refund my $I go sit in her office and she says, "I don't know what you came here for, but you are not getting your money back." I was shocked at her response, and asked why she could not give me my refund, that is when she finally mentioned the hour cancellation policy! I explained to her that this was not mentioned before, and she should be able to give us our money back since the ord
*** recliner with lift asked if it had a battery back up they assured us it did WELL THAT WAS A LIE
the back is coming off and a piece came out of it The chair will start to go up or down on its on own, does it when you are in it alsoNow the warranty company tells you they will be back to you in days over a week ago, When I called they where just now getting a order, Now I have to fill out a page report on this, They also tell me we bought the rest of furniture as is That was only the coffee table so we were toldThe reclining sofas is now getting off alignment , Mind you this furniture is only a few months old 8/26/is purchase dateThey mis- represented themselves We explained to the sales people that *** has a bad back and what we were looking for and they just
lied
Today was my first visit to Unclaimed Furniture Upstate AND the first time shopping without my husband of years who passed away recently I walked in sad, scared I would make a bad purchase, confused and apprehensive After hearing wonderful music being piped through the store the tears came but luckily so did *** *** She helped me find exactly what I needed and was able to help me get through the shopping experience feeling confident with my choices Thank you! Thank you!
We purchased, paid cash, over $3,worth of furniture from this business They had to order it, not thrilled, but willing to wait We also said we needed them to deliver it...so we PAID for that also The furniture arrived within the timeframe in which they told us it would, still not a problem They call and leave a message on my cell phone to schedule delivery, this is where the issue begins I work retail and have two days available before the holidays begin, the first day they have already booked up...at this point I am told they book up at least a week out (this is brand new information to me) Then I was asked, did I really expect to have my furniture delivered the same week it came in? Well, possibly! Then I told the "manager" Kyle that I only had two days open, the one they had booked up and a Saturday, he said they do not deliver on Saturday and I needed to find someone to be at my home to meet them to place my new furniture I told him since we spent the money, I would need to be the one to be in my home to place the furniture where I wanted it, Kyle held his ground with the NO delivery Saturday and asked for my next day off, it is Thanksgiving day I told him that since this was not goi g to work out then we would need a refund He said we cannot do that, refunds are not available They are called "Unclaimed Furniture" for a reason, no?
Anyway I had to get the man Ilive with involved and suddenly they are willing to deliver on the Saturday I have open! This is great but I asked these people why they would not do this for me, but they did it for my "husband"?! All I got was patronizing words and that they bent over backwards for me, no it was for my "husband", not for me!
They also told me, they did not see any reason to contact the Revdex.com, well discriminitory behavior is a reason!
I bought furniture from unclaimed in April The furniture included an ottoman I contacted Cheryl about the ottoman, and she sent a gentlemen out to my home in December This ottoman is made crooked and
warpedI have pictures I don't know why they even sold this itemIt is really made badlyI have been in touch
with Cheryl on several different occasions and she had told me that this ottoman is on back orderThis had been going on since December until nowI have voice mail messages from them telling me the ottoman was going to
be ship February 14, It is now March and I still don't have my ottoman replacedWhen I call Cheryl and other
employees tell me it's being shipped and they will call me when it gets hereI also have the voice mail message
from CherylWhen I originally purchased the furniture the whole set took about two weeks to get hereIt is taking months from them to replace this itemThey are just giving me the run around and are thinking th
We purchased our *** recliner five months ago and added it to our existing order of sofa and loveseatWe are making paymentsThe recliner leg lift (small filler faux leather piece) fell off about three months ago and now the metal part of the mechanism underneath has snapped in twoThe chair is not usable...sits sideways and the leg lift does not workThe customer service manager does NOT respondI did reach her by phone finally after voice mails I had left, and she said she would order a new mechanismI asked what that meant....she said we would repair it....no other comment was made to me...very evasiveI have heard NOTHING backWe are still making payments on our furniture and this recliner is sitting here brokenNo updates and no emails were answeredBelow are the three emails....in order from first to last that I madeI was NEVER contacted by phone or email...I did all the reaching out and finally reached her by phone at one pointVery upsettingSee belowThanks
I purchased a couch on feb 5th for $cashI was told it was a week wait on getting the couch deliveredI checked with them weeks in and was told that the wait was 4-weeks and they had no update for meI called back at weeks and was told that the wait was 6-weeks and they had no updateLast week I found out I am getting transferred to *** ** w my job so I called in to discuss canceling my orderI understood that I would probably pay a fee to cancel (even though the couch hadn't shipped from the manufacturer at weeks)I was reminded that their cancellation policy is hours, and referred to cal back and speak w *** Each time I have tried to call her I am told she is off workThis company has totally come across as a scam and I will update this review with the outcome of my attempt for resolution
During the last months little has been done on Unclaimed Furniture's part to remedy thisI have made many phone calls to them during this process (March-c
On July 18th 2016, I ordered a bed, order number ***I was called on July 29th to tell me it the bed was on back order for late august, early SeptemberI called them on September 17th to follow up with my order and they stated there was no ship date and it was still showing on back orderLater on that afternoon on the same day September 17th, I received a call that my bed was inI picked up our bed on the 18th, got home and attempted to set it up to find out we were missing some bolts from bag 1, according to the instructions I need items from bag So I contacted the company on September 19th to request a re order for bag 1, I was told it was ordered and should be received within business daysI called back on September 23rd for them to tell me it was on its way, stillOn Saturday the 24th, I received Bag and Bag of hardwareNoting that I ONLY ordered bag So attempt to but the bed together again, to find out we are missing wooden legs for the headboard and suppo
I bought a recliner chair on jan 29th by looking at there show room I pick out chair and paid for but informed them I couldnt pick up for about aweekI went there pulled to there loading door in warehouse where I loaded a box brand new on my trailer get home and the chair is broke I returned it and they told me the only one they had left were the floor model after ppl sat it I dont want it they said to weeks to order me a new one I told ill take my money back they refused to refund me I disputed it with my cc company said there is a 24hr return policy I told I just pick it up yesterday im well within 24hr they said no date of purchase well you had it in your warehouse in box how was I suppose to make sure there was nothing wrong when its storedsale becomes final when there product leaves there facilities until it leaves they still own it