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Capeway Aluminum and Vinyl, Inc.

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Reviews Capeway Aluminum and Vinyl, Inc.

Capeway Aluminum and Vinyl, Inc. Reviews (1)

Our company has been in business for 54-years and we construct approximately 10-12 sunrooms per year on mobile homes as well as hundreds of other home remodeling projects throughout Southern Mass.  I have (6) employees and move them around depending the days workload.  I have (2) foreman...

and (4) laborers, our foreman Al has been with our us for 54-years and our foreman [redacted] has been with us for 16-years.   [redacted] who is a contractor that has a deal with [redacted] where he gets notified of when older single mobile homes are going up for sale, he buys them and replaces the single wide homes with double wide homes.  Our company is hired to construct decks, 20' x 12' sunrooms with a connected 25' carport which we have done about (5) a year in this mobile home park for the past 3-years for [redacted] and sometimes a few other people.    In April 2016, [redacted] provided us with [redacted]' name and phone number to contact her regarding re-doing a sunroom.  My office made arrangements for me, [redacted] to meet with her at her home and I saw that there was excessive damage caused by her car hitting the 15' x 12' sunroom and 10' x 12' deck which destroyed and shifted everything.  Over the next couple of months, I gave her a quote for the insurance company and I also met with her insurance agent on site.  They asked why the quote was so high and I had to speak with building inspectors and research code books to justify that there were several changes that needed to be made to bring new structures up to code.  As far as I know they accepted my explanation and then around June Ms. [redacted] called and said she was still waiting for check from insurance company but could I quote doing a complete 25' x 12' room with an additional 10' roof.  Then around mid July she called and I visited her again and she decided to go with original quote that I gave to insurance company.  I sent her a contract and on the bottom I wrote "please read carefully before your sign" as we have changed everything a couple of times, to which she signed and mailed in deposit.  About 1st or 2nd week in October she called and asked if I had any idea of when we will start, she told me no hurry that she still hadn't received insurance check yet but expected it shortly.  I told her we had (2) porches and carports to do for [redacted] and needed a couple of months and she agreed.  The week between Christmas and New Year's I called and said we wanted to get started.  She stated oh my god I just emptied a storage bin that she was renting and all her belongings were in the house, driveway and in what was left of her existing damaged porch.  I said we would empty porch and she agreed.  I called [redacted] who was going to install the structural slab in the area where the new sunroom deck, open deck and stairs were going.  He visited the site and called me to explain that there was stuff consisting of beds, dressers, chairs, couches and boxes everywhere from 3-storage bins.  We spent 5-hours and 2-men moving stuff around before we were able to take deck down and temporarily secure roof which took 2-days.  She then asked my foreman ** to go with her to look at other mobile homes and explained what she wanted done at her place, this causing several changes to the contract.  She wanted us to build front stairs with 2' wide threads instead of 12", she showed him the way she wanted railing done and she wanted (2) sliding patio doors on sunroom which contract stated (2) storm doors.  We compromised and I gave her one patio door which changed the wall and window configurations.    At this point, we hit a real cold snap and it took [redacted] about a week before he could dig & pour a 25' x 12' x 8" concrete slab.  Ms. [redacted] also said it was our fault her furniture was getting wet so we took a couple of hours to re-pile her stuff and cover it with plastic.  After slab was dry & hardened we constructed decks and started walls which took about a week.   In the course of doing wall system and building deck my foreman ** slipped and fractured his heel which required surgery and has been out since then and will be out for a few months so I switched things around and put our foreman [redacted] in charge.  The customer has repeatedly told [redacted] she liked his work.  I admit there has been some unexpected issues thus causing some delays in getting the job complete.    At this point, the sunroom is completed and we have a day or so left on deck & skirting to finish but the electrical work needs to be completed and inspected which he is waiting on special lights that were ordered from the customer.  Ms. [redacted] called to complain about several issues that she has with the job that is not complete yet but refuses to meet with us.  She has also openly expressed her displeasure with our company and has verbally threatened violence and name calling towards our employees.

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