Capilano Vacuum Centre

At this time, I have been contacted directly by Consumer Software International, Incregarding complaint ID [redacted] , and my complaint has been resolved [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
After receiving my complaint through the Revdex.com, the company FINALLY issued both credits, which also accounted for the extensive overdraft fee their theft of funds resulted in and find this resolution is partially satisfactory to meThe other part of my complaint is that this
business no longer send me any emails soliciting their services, warning me that anonymous third party companies are 'fraudulently' posing as them and are billing 'their' customers, etcAs long as this company refrains from any other contact I will consider this matter closed
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I received an email from *** last week informing me that a refund was processed and an
email was sent from *** notifying me of the renewal date days ahead of time I did not receive an email in or notifying me of my renewal date days ahead of time In all I received was an email informing me that my payment had been processed Last week I requested, in an email, that an attachment be sent via email to me with the email from *** informing me of my renewal date They responded today and did not attach the renewal notice email and just stated that they had received the Revdex.com complaint and that is it I accept the refund as a settlement to this case, but believe that this company should be investigated further
Sincerely,
*** ***

At this time, I have been contacted directly by Consumer Software International, Inc. regarding complaint ID [redacted], and my complaint has been resolved.  
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST...

answer the question above.
Sincerely,
[redacted]

To Whom It May Concern:   This firm is general counsel to Consumer Software International, Inc. (“CSI”), which is subject to complaint referenced above (the “Complaint”). CSI is the owner and distributor of the MyPhoneSupport service (“MPS”).    I am in receipt of a...

complaint made by [redacted] (hereinafter “[redacted]”) regarding MPS.  CSI expressly denies that it has committed any wrongdoing regarding [redacted]’s interaction with my client or the MPS service.   Pursuant to my client’s records, it appears that [redacted] claims that he was forced to purchase the services from My Phone Support, that it took over five hours to fix the computer, he called the next day with the same issue and the technician did not try to help him but asked him to pay again, and that he called back two weeks later saying his issue had not been resolved and was told that he had up to week to make us aware of any further issues.   [redacted] contacted my client on June **, 2015 with an outlook email issue.  He indicated to our technician that when Outlook Express is launched the color icons on outlook changes to gray.  My client’s representative offered to perform a diagnostic test of [redacted]’s computer and explained the technical and support plans that my client offers, including the benefits of an annual plan.  [redacted] declined the annual plan and informed my client’s customer service representative that he wanted to purchase a one-time technical support resolution plan.  My client did not force [redacted] to purchase any support plan which is evidenced by the fact that he declined the annual support plan and choose the one-time fix.  [redacted] was informed, at the time that he chose the support plan, that he had up to 7 days to make CSI aware of any issues with his computer that were not resolved.   After payment for the one-time fix was processed [redacted] was transferred to a technician. [redacted] informed the technician that he had purchased his computer from someone and he wanted to remove the name of the previous user.  The technician created a new user account for the customer, moved over all his data into the new user account and deleted the previous owner’s user account information. The technician tried configuring outlook with a new user account however the credentials provided by [redacted] were incorrect.  The technician suggested they set up a conference call with [redacted]’s internet service provider, in order to obtain the correct credentials however the customer stated he would rather contact [redacted] on his own and would call us back.  [redacted] called back with the correct credentials and the technician was able to configure Outlook Express.  [redacted] then called back the following day and advised the CSI technician that the Outlook Express icons had gone back to the gray color.  The technician offered to connect to his computer and troubleshoot the issue, however minutes later he stated that the color came back again so he did not want the technician to connect to his computer as it was working fine.  [redacted] then authorized the technician to close the case as the issue was resolved.   My client is not sure why the customer states in his complaint that he was not offered support as the technician offered to troubleshoot his computer even after the issue was resolved with the one-time fix.  Despite the fact that [redacted] indicated to our technician that the issue was resolved and the case was closed, my client refunded the full charge of $99.95 on July *, 2015.   Based upon the above, it is my client’s position that the complaint has no merit and should be dismissed forthwith.   Very truly yours,   David N[redacted]