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Capital Asset Management

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Capital Asset Management Reviews (1)

We lived in a property managed by Capital Asset Solutions/Management. They had taken over the property during the second year of our lease. We made several improvements to the property with the prior leasing companies consent and they installed those improvements (new faucet, ceiling fan, thermostat, etc). We always paid on time and never had an issue. We were good tenants and they agreed. Upon move out, when we purchased a home, we had a maid service come clean so it would be spotless. The apartment had several imperfections when we moved in and we had photographed these at move in and move out. This proved to be very beneficial. After the apartment was cleaned, we did a walk through with management and were told we did an excellent job and we would get our full refundable deposit back. We waited several weeks and did not get it. I kept calling the office and was told we would receive it. Arizona law gives a landlord 14 business days to refund and they exceeded it. During another phone call, I was again told we would receive the deposit and that I should email her to remind her (her being the owner of the company, Rachel). I did email her and gave our address to be certain. After several weeks, we still had not received it. I told her if we did not receive it, we would file in small claims court. Finally, this year, nearly a year later, we filed with small claims court. They countered saying we had damaged the apartment. We were able to prove with photographs and emails that not only had we not damaged the apartment, but she had already agreed to give us the refund. They had no photographs or other evidence to hold up their case that we had damaged the apartment because we hadn't. They had never provided a breakdown of charges upon move out as required if they planned to keep our deposit. That was only provided after we sued. Also, the day of the first court date, we showed up and were told they had just been granted a new court date that day as she had important business out of town. I asked why, if they were a management company with several employees, couldn't someone else have come. Her husband also runs the business with her and could have come. The next court date came and she still didn't come, instead she sent someone else, so why couldn't they have sent that same person before so my husband and I didn't have to miss 2 days of work and additional stress? Now it has been 2 months since we won the case and they still have not paid the judgment. We received a letter at the beginning of July stating she wanted me to email her to arrange payment and sign a release of judgement. I gave her a date that worked for me, told her we would be out of state after that so she could mail the payment and I could mail the release (which she doesn't need as she can use the canceled check as evidence of payment if we ever disputed it). She never responded. Again the other day, I emailed her and told her that the judgment said it is accruing interest until paid and to please contact me to avoid garnishment. Still no response. I am sure she has no plans to pay it. It will continue to accrue interest until we decide to file for garnishment. This is a shady business and I want to warn other potential tenants of their practices.

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Address: PO Box 568, Troy, New York, United States, 12181

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